3.1
definitely annoying- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 44,500 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, the infotainment screen was inoperable. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the application programming interface module (APIM) needed to be replaced; however, the part for the repair was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 89,000.
- Albuquerque, NM, USA
- Philadelphia, PA, USA