The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V316000 (Structure) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

- Phoenix, AZ, USA

The contact owns a 2018 Ford Explorer. The contact stated that the liftgate failed to open. A message indicating a liftgate failure was displayed. The vehicle was taken to a used car dealer, where the liftgate fuse was replaced twice in one year; however, the failure persisted. The Ford dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 25,000.

- Emporia, KS, USA

The contact owns a 2018 Ford Explorer. The contact stated while driving at an undisclosed speed, the passenger-??s side windshield trim detached from the vehicle. The vehicle was taken to the dealer and the contact was informed that the windshield trim needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but did not provide any assistance. The contact was advised to contact the NHTSA Hotline for assistance. The failure mileage was 72,000. The VIN was not available.

- Shrewsbury, MA, USA

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V316000 (Structurer) however, the part to do the recall repair was unavailable. The local dealer and manufacturer were not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

- Stafford, VA, USA

The contact owns a 2018 Ford Explorer. The contact stated that while his wife was driving approximately 70 MPH, the exterior rubber molding from the front passenger-??s side windshield trim detached from the vehicle and struck a second vehicle. The contact stated that 3 of the 4 windshield trim panels had become loosened and were not properly secured to the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The contact referenced the NHTSA Investigation: PE23001 and stated that the vehicle had experience the failure. The failure mileage was 55,000.

- Bonaire, GA, USA

The contact owns a 2018 Ford Explorer. The contact stated while driving approximately 60 MPH, the driver-€™s side roof rail suddenly detached from the roof of the vehicle. The cause of the failure was not yet determined, and the vehicle was not yet repaired. The manufacturer was not notified of the failure and informed the contact that the VIN was not included in the NHTSA Campaign Number: 21V316000 (Structure). The contact stated that the vehicle had experienced the failure listed in the recall. The local dealer was not contacted. The failure mileage was 81,000.

- Amarillo, TX, USA

The contact owns a 2018 Ford Explorer. The contact stated that while driving approximately 70-75 MPH, the exterior driver-€™s side trim piece along the windshield detached from the vehicle. The vehicle was taken to the local dealer where it was diagnosed and determined that the trim needed to be replaced. The vehicle part was repaired. The manufacturer was not contacted. The failure mileage was approximately 80,000. The VIN was not available.

- Norman, OK, USA

The contact owns a 2018 Ford Explorer. The contact stated that upon inspection it was discovered that approximately three quarters of the driver-€™s side roof rail covers had fractured and dislodged from the vehicle. The cause of the failure was unknown. The local dealer and manufacturer were notified of the failure and the contact was informed that the vehicle was not included in the NHTSA Campaign Number: 21V316000 (Structure). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 31,000.

- Newark, OH, USA

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V316000 (Structure). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the roof rail cover had detached from the vehicle. The dealer was made aware of the issue but informed the contact that parts were not yet available. The manufacturer was made aware of the failure and a case was opened. The vehicle was not repaired. The failure mileage was approximately 28,000. Parts distribution disconnect.

- Georgetown, TX, USA

The contact owns a 2018 Ford Explorer. The contact stated that while driving at an unknown speed, the passenger-€™s side window frame detached without warning. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The failure mileage was 35,872

- Corpus Christi, TX, USA