Dealer refuses to repair vehicle without issues being present. States They will only fix it once the problem has arisen.

- Gonzales, LA, USA

I-??ve taken my vehicle multiple times to the Ford dealership due to continuing issues. Every time I-??m told nothing is wrong and now I can-??t even drive my car 5 feet.

- Carmel Valley, CA, USA

The contact owns a 2018 Ford Explorer. The contact stated while her husband was driving approximately 45 MPH, the check engine warning light started flashing. The contact stated that after blinking twice, the vehicle lost motive power and stalled. The driver coasted to the side of the roadway and had the vehicle towed to a certified mechanic who diagnosed the vehicle and determined that the water pump had failed and needed to be replaced. The certified mechanic explained that coolant had leaked into the engine oil causing the engine to fail. The vehicle was taken to the dealer who confirmed the diagnostic result and determined that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 73,000.

- Philadelphia, PA, USA

This complaint is regarding faulty water pumps in certain Ford vehicles. This is a known issue that Ford refuses to acknowledge. There are several class action lawsuits filed against Ford as well. The water pump is positioned in the engine-??s center section, coolant leaks straight into the oil bucket. The coolant leak causes the engine to overheat and seize, prompting a new purchase. An overheated engine results in a blown head gasket, which causes the engine to underperform, worsening the heating condition. Engine failure can happen anywhere and cause danger to occupants or other drivers on the road. I had the best Ford warranty on my 2018 Ford Explorer. It expired when I reached 101,000 miles. At 103,0870 miles, I was in our Ford Dealership for an oil change. That is when they found coolant leaking. They said I needed a new water pump. The repair was to cost $3,613.98. I paid for the repair but also called Ford to see if they had a program to help with the cost of this repair. They said no. I filed a complaint and, of course, nobody contacted me. Luckily, this was found before I lost the engine like a lot of people are experiencing.

- Renfrew, PA, USA

Water pump is inside engine and apparently known to be faulty. After being stranded in traffic behind an accident in winter in Maine It was well below zero and I could not move from the backed up traffic. Had to shut off car and weather was dangerously cold. I brought to dealership I bought it at. Note there was no warning before the car was fully overheated and coolant was empty. They said water pump and told me to go to specifically ford dealership as I bought used from same family of dealerships but not specifically ford. After a month of adding fluid daily ford dealership tells me that water pump is inside engine and costs nearly as much as new engine to repair. They cannot get in for a month quoted two days and 2800 dollars. The delays from both dealerships could result in new engine needed. This is known issue that can destroy the engine as well and should be a recall. Class action lawsuit filed and I believe canada is forcing the repairs to be covered. It is available for inspection and I have to date paid 600 dollars so far for two dealerships to inspect it and not fix the issue.

- Clifton, ME, USA

Water pump leaking on 2018 Explorer with only 72,365. Dealer said it should be replaced or it could fail destroying the engine. This is the 4th major problem I have had with this vehicle. Not that old to have so many problems. Ford picked up some of the cost but still cost me $850.

- Philadelphia, PA, USA

Water pump leaking

- Tyler, TX, USA

2018 Ford Explorer Water Pump failed with little to no warning causing catastrophic damage to the engine. Flashing check engine light came on for less than 30 second and then turned off I conducted a visual inspection everything seemed fine. Next morning as I was driving to the dealership to have the vehicle serviced, check engine light came on and moments later the vehicle stalled unexpectedly in a busy intersection.

- Woodbridge, VA, USA

My 2018 Ford Explorer's water pump is leaking and has caused my car to overheat and then shut down on the highway. Having my car immediately begin to overheat and slow down on a fast-moving highway is very dangerous. I have discovered that this is an issue that Ford is aware of for my year's vehicle but does not want to do a recall to fix the part and if I fix it, they will only be able to install a similar faulty pump again.

- Raleigh, NC, USA

My car produces a sulfer/burning smell at hard acceleration. When I am merging into traffic at 3500-4000 and over RMP, an awful smell enters the cabin. I am very concerned that this is unsafe for my family and children in the vehicle, as well as the environment. I have had this vehicle looked by Ford and they claim everything looks normal. It is not normal to have this smell while accelerating.

- Spearfish, SD, USA

In mid-July 2022, I attempted to fix the exhaust issue when accelerating in my 2018 Explorer. Ford dealership found there was a crack in the exhaust. Ford Corporate paid for the repairs. The problems persisted but were not as quick to notice, but still faintly smell it. Since July, I feel the dealership never fix the issue, and since the heat has worsened, the exhaust also has. Ford Corp, in a statement, has stated that it's "normal" to smell exhausted when accelerating. The Ford Dealership has also echoed this statement. Our Ford Fusion 2015 has never smelled like exhaust. My Mercedes never, either. From my understanding, 2017 Explorer had this recall, l and it seems they never fixed the issue. I feel it's not safe, as my family, my 1 yr old granddaughter, and myself are being poisoned. Today, I ordered carbon monoxide to record this data and will find out what is legally allowed.

- Yorba Linda, CA, USA

The contact owns a 2018 Ford Explorer. The contact stated that while her husband was driving 55 MPH, he heard an abnormal sound coming from the vehicle. Her husband pulled over and upon inspection, her husband saw fluid leaking from the vehicle. The vehicle was towed to the residence where the dealer was notified and instructed him to tow the vehicle to the dealer for an inspection. The dealer diagnosed the vehicle with a defective water pump. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 85,000.

- Stratford, CT, USA

The contact owns a 2018 Ford Explorer. The contact stated that the low fuel warning light illuminated on the instrument panel and the vehicle was overheating. The vehicle was taken to an independent mechanic who added oil in the vehicle and stated that the water pump needed to be replaced. The mechanic also mentioned an issue with the coolant however, the contact could not recall what was stated. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not under recall and referred the contact to the NHTSA Hotline. The approximate failure mileage was 74,000.

- Quincy, MA, USA

on May 25th I started my car and the dashboard indicated my engine is at critical stating its overheating. I immediately turned the car off and waited 10 minutes to restart the vechle assuming it was a malfunction because the vechle hasn't been driven since the day before. As I restarted the car no warning indicators lit and the vechle was normal as usual. I drove around the corner and noticed the vechle stalling with a slight jurk. I immediately drove into an auto shop to check what's going on. I told the rep what's happening with the car. they checked the oil and stated the coolant is mixing with the oil and that I need service right away. I asked if I get an oil change will it get me home around the corner. the rep stated it shouldn't be a problem. As I left it was fine, until I reached my driveway and the vechle just shut off. I then asked for help to push the vechle into the driveway by my neighbor and was able to put the car in neutral and moved into my driveway. I searched around to see recalls on fordpass app, it only stated that it was a new CSP on my vin to upgrade the high speed cooling fan relay and it's components stating it is known to either cause overheating or fire and that the relay will be replaced for vechles with millage at or below 150000 miles. I was in the clear and covered because I was at 126,600 miles. I remembered as I turned my vechle on it stated a critical indication of my engine overheating following me turning off the vechle and waiting 10 minutes and restarting with no warning indicators on. I contacted ford for service by requesting a tow to Brandon ford. The vechle was towed and the following day a service rep named Scott called stating he received the vechle and that it's gonna take a couple of days to get to, I said no problem. the next day I was contacted by Scott and was told my engine is seized and that no service is gonna be performed and to come pick my vechle up. I found recalls for 2019 and 2020 ford vechles but not 2018

- Seffner, FL, USA

The contact owns a 2018 Ford Explorer. The contact stated that while his wife was parked on an incline, the vehicle failed to restart without warning. Once the contact arrived at the scene, the vehicle restarted and resumed normal operation. The failure recurred four additional times after the initial failure. After the most recent failure, the contact had the vehicle towed to a dealer where the mechanic failed to duplicate the failure. The dealer replaced the battery; however, the failure returned soon after the replacement. The manufacturer was notified of the failure and the contact was referred to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 50,000.

- Royal Oak, MI, USA

Vehicle had a major mechanical issue that ignited a fire in the engine compartment. The fire quickly spread to the passenger compartment of the vehicle and totally engulfed the unit causing major damage to the entire vehicle. The vehicle is an obvious total loss.

- Washington, DC, USA

I purchased this SUV October 30, 2021. When I utilize remote start, I notice a smell of exhaust fumes when I get in the car to begin my commute. The smell dissipates when I let the window down before starting the drive. During my two hour commute to and from work, I have feelings of nausea and headaches. Since the time that I purchased this SUV, I've continued to be plagued with head aches, nausea, vomiting, and extreme fatigue. During the commute on Monday, January 31, I became ill again on the commute and was unable to go to work. I decided to take the car to the Green Ford dealership in Greensboro, NC to be inspected. On Wednesday, February 2, I received the following text notification from Green Ford....I just got with the technician and it is definitely leaking exhaust fumes into the vehicle. We are currently working up a quote for the repairs and will then give a call to warranty company. SUV is still at the dealership so I do not have the repair invoice to attach.

- Spring Lake, NC, USA

Ford has issued a recall for the cooling mechanism when the car is in idle. Unfortunately I have been told they will not correct it unless there is a problem? Like they know it is faulty and are waiting on a fire. This is a safety issue and I believe they have made the courtesy recall in hopes that it won't be a mandated one, which is pretty scary. We do what we can to prevent these issues and they know there is a problem. This is a safety issue. Please force them to correct this defect. I have attempted to schedule this repair, but while the notice says they will correct it. They have refused. I have spoken with Daniel at Ford and they have closed my case. The letter acknowledges safety feature issues are possible. I will try to attach screenshots of my case no. And the letter. Thank you so much. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- St. Johns, AZ, USA

On June 18, 2021 while driving we noticed a particular smell inside the vehicle while driving and stationary. When we exited the vehicle the smell was exact same smell as the exhaust coming from the car. All doors were closed to include rear hatch as it was 110 plus outside. We had the A/C on recirculating mode and wife complained of a headache and mentioned she had been getting headaches several times while in the vehicle and I too had a headache. I searched the web and came across the same in issue with this generation Explorer and people had stated the 2018 models had the same complaint but were not recalled. For the remainder of the trip we rolled windows down and used fresh air to clear to vehicle of the exhaust smell. The vehicle has not been inspected by the dealer as we have been driving another vehicle due to the safety risk of CO2 poisoning.

- Vail, AZ, USA

Under acceleration with the air conditioning set to recirculate the cabin fills with exhaust fumes.

- Whitehouse, TX, USA