Heat stopped working in Dec. Had it checked by local mechanic coolant very low but couldn-??t find leak. Heat was working and no check engine light ever went on. About month later had car back for oil change and mechanic found leak, again no check engine or warning ever came on. Finally got appt at ford dealer $3000 to repair and was told would take 11 hrs. Ten days later car was supposed to be fixed. Pick up car. Next day when heat was put on there was a terrible burning rubber smell and now a very load noise which wasn-??t there when vehicle was dropped off

- Salem, MA, USA

The contact owns a 2018 Ford Explorer. The contact stated while driving approximately 45 MPH, the vehicle overheated. The temperature gauge increased to the high engine temperature level. There was an abnormal beeping sound detected. The contact noticed that the coolant reservoir was empty and added coolant. The contact stated that the next day there was coolant on the garage floor. The vehicle was taken to an independent mechanic and the contact was informed that the water pump needed to be replaced. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 71,699.

- Leo, IN, USA

The contact owns a 2018 Ford Explorer. The contact stated while driving 30 MPH, there was a message indicating that the engine was overheating. Additionally, the contact became aware of a burning odor. The contact was able to drive to the residence and parked the vehicle in the garage. The contact then noticed that coolant was leaking onto the ground. The contact stated that coolant was added to the vehicle; however, half of the coolant leaked from the vehicle. An independent mechanic diagnosed the vehicle at the residence. The vehicle was diagnosed with water pump failure. The contact was referred to the dealer for the repair. The dealer was notified of the failure and informed the contact that he would be charged a repair fee because the vehicle was out of warranty. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.

- Oxnard, CA, USA

The contact owns a 2018 Ford Explorer. The contact stated that coolant was leaking from the engine and the temperature gauge indicated that the engine was hot. The vehicle was taken to an independent mechanic and the water pump was replaced; however, the contact stated that the failure recurred. The vehicle was taken to a dealer and the contact was informed that the water pump had failed again. The contact was provided an estimate for the repair. The manufacturer was notified of the failure. The vehicle was not repaired and remained at the dealer. The failure mileage was 81,135.

- Winton, CA, USA

The contact owns a 2018 Ford Explorer. The contact stated while her husband was driving approximately 45 MPH, the check engine warning light started flashing. The contact stated that after blinking twice, the vehicle lost motive power and stalled. The driver coasted to the side of the roadway and had the vehicle towed to a certified mechanic who diagnosed the vehicle and determined that the water pump had failed and needed to be replaced. The certified mechanic explained that coolant had leaked into the engine oil causing the engine to fail. The vehicle was taken to the dealer who confirmed the diagnostic result and determined that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 73,000.

- Philadelphia, PA, USA

The contact owns a 2018 Ford Explorer. The contact stated while pulling into a parking lot, the high engine temperature message was displayed. Additionally, the -??Low Coolant -?" Pull Over and Check Coolant-?? message was displayed. The vehicle was taken to an independent mechanic and the contact was informed that the water pump had failed and needed to be replaced. The vehicle was repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 67,707.

- Philadelphia, PA, USA

The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle started overheating. The vehicle was taken to an independent mechanic where it was diagnosed with a faulty water pump. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 131,000.

- Culpeper, VA, USA

The contact owns a 2018 Ford Explorer. The contact stated the water pump was leaking. While driving, the vehicle overheated and stalled. The overheating message was displayed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 79,000.

- Charlotte, NC, USA