10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 17,214 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that while at a complete stop and attempting to turn left, the steering wheel seized, and the vehicle veered to the right. The vehicle was taken to an independent mechanic who diagnosed the vehicle with a fractured steering column. The contact was informed that the steering column needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 20,261.
- Hollidaysburg, PA, USA
Around 4:45, was unable to access cruise control the message rapidly flashed., loss of headlights and all lighting for a few seconds. Was going 70 mph. I exited the interstate to turn around and go to my work on southbound the wrench light came on and I lost power steering, power, acceleration in my turn on the on ramp and proceeded off the road onto the incline somehow avoiding a rollover and teetering sideways. Meanwhile no power to open my window etc. at an angle where I couldn-??t open the door, took a minute to get out of the seatbelt. Suddenly got my window able to open and crawled out. The cops, and tow truck couldn-??t believe I didn-??t roll. The car was at a dealership the previous week for loss of power and terai. System problems/ no power steering and they replaced the throttle body 3 days before this happened. I-??ve had multiple electrical/exhaust/power failures. I am terrified to drive this vehicle. It-??s been to different dealerships and the ford ones and ford don-??t care (only the dealership I purchased it at tries) it is at a fifth one now. We have forscan reports of the failures also. Multiple images at scene also. Car wouldn-??t drive correctly and terrain management fault, unloaded itself from trailer too.
- Plattsmouth , NE, USA
The contact owns a 2018 Ford Explorer. The contact stated that while driving approximately 60 MPH, the power steering suddenly malfunctioned and the steering wheel became very difficult to turn in either direction. The vehicle was later towed to the local dealer who stated that the steering rack and pinion was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 62,000. The VIN was not available.
- Sabina, OH, USA
Warning light appeared and immediately power steering went out while I was driving.Even though I have a bad right arm, I was able to pull off into residential neighborhood and turn off vehicle. Dealer replaced steering gear. My explorer is a 2018. I understand there was a recall on this issue in the 2016 and 2017 explorers. Appears the 2018s are having same problem.
- Troy, MI, USA
The steering stopped working. This happened a couple times and I stopped the suv and turned it off and when I turned it on it worked. This last time it completely stopped steering. The repair shop said it was a steering rack or something and the part had to come from Ford. This part was $1500. Now they say my rear suspension bushing need replacing along with a toe part causing excessive wear on my rear left tire. This part will cost me $600 plus.
- New Ulm, MN, USA
Power steering went out twice. Dealership said no problems. Now make noise. Dealership still says no problem. Blamed it on age. It is a 2018 SUV. Should not be happening.
- Philadelphia, PA, USA
Vehicle when accelerating pulls sharply to right. Problem not resolved after 30 days at dealership. Alignment was not problem. Was documented while under warrantee ant was first noticed at 21000 miles and documented
- Barnegat, NJ, USA
The electronic steering system detected a fault, twice. Loss power steering while driving on city street. I could barely turn the vehicle.
- Perkasie, PA, USA
I purchased the Ford Explorer Sport last November 2018, and there's no squeaking noise under the steering wheel. I noticed it last month and I go straight at the Ford dealership and they told me it's the characteristic of the car. Im so disappointed with the diagnosis, the disturbing noise is under the steering wheel, and the confusing part is the squeaking noise you can only hear that when you turn the steering wheel to the right. Hopefully you can pin point the problem. If it's the steering wheel or the air bag inside is the problem.
- Wilmington, CA, USA
Starting whit a noise problem on engine we bring the vehicle to service department them said was not a problem 2 months later we are here on service department for steering wheel problem, brake noise, to much problems. We buy a new car to avoid this problems and issues wasting our time. And money.
- North Hills, CA, USA
Electronic power steering failure twice. The car was stationary and it was cold outside.
- Mosinee, WI, USA
My explore has failed to start on 4 different occasions. The dealer service department sent a tow to get the car, and the driver got it to start after several attempts, then he shut if off and it failed to start again. The service manager told me he couldn't get the issue to occur so there wasn't anything for him to do even though he had a fault code. My explore only has lest than 9000 miles and is still under warranty but yet they are telling me there isn't anything they can done after keeping my car for 3 weeks. There should be things that should be replaced with the fault code, but yet nothing was done. Has anyone else experienced this type of issue? if so, what was done to resolve this issue.
- Comer, GA, USA
- Laurel, MD, USA