Vehicle doesn't move for long seconds when I switch to reverse.

- Orange, CT, USA

This vehicle was given to me on or about 12 November 2019 as a replacement for a 2020 Ford Explorer, VIN [xxx], purchased from sames Ford in Laredo, which twice had failure of the transmission cooling system while in motion on the highway. This new vehicle broke down while in motion in the highway with the same problem (transmission oil cooler) in new boston, Texas on 22 Nov 2019 (mileage 1021). Johnston Ford in new boston could not immediately secure the parts as they were in high demand from Ford, and the vehicle was not fully repaired until 10 December 2019. I intend to sell this vehicle as soon as it is returned to me as I no longer have faith that this model can be relied on for safe highway performance. On both vehicles, the transmission oil cooler failure occurred after a minimum of two hours of constant highway driving. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Laredo, TX, USA

I purchased a 2020 Ford Explorer at sames Ford in Laredo, tx. The vehicle was received 11 Sept 2019. The vehicle broke down on 18 Sept 2019 in Indiana (mileage 1896) while in motion on the highway. The vehicle was towed to auto park Ford in stergis, Michigan. The problem was the transmission oil cooler, which I now know is endemic to this model. I was told the failure of the transmission oil cooler had also caused the transmission to fail. The transmission & oil cooler were replaced and I had to drive from New York to Michigan at my own expense to get the car when it was repaired and returned to me 4 Oct 2019. This vehicle broke down again while in motion on the highway with the same problem (transmission oil cooler) 5 Nov 2019 (mileage approx..5,300) in Laredo, tx. At that time, they took the original car back and gave me an identical, new 2020 Ford Explorer which subsequently broke down with the exact same transmission oil cooler failure.

- Laredo, TX, USA