The contact owns a 2020 Ford Explorer. The contact stated that with the vehicle in park, the vehicle started reversing independently. There was no warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the failure was due to several faulty parts inside of the transmission. The vehicle had not been repaired. The manufacturer was made aware of the failure and determined that the VIN was not under recall. The failure mileage was approximately 78,000.

- Sarasota, FL, USA

The contact owns a 2020 Ford Explorer. The contact stated that while the transmission was shifting gear, there was an abnormally loud grinding sound coming from the front-end of the vehicle. There was transmission fluid leaking underneath the vehicle while the vehicle was idling. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the transmission cooler had fractured and needed to be replaced. The contact related the failure to Customer Satisfaction Program NHTSA ID Number: 10185994 (Power Train, Equipment) however, the VIN was not included. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the Customer Satisfaction Program. The repair was not covered under warranty. The approximate failure mileage was 31,000.

- Stapleton, GA, USA

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) and 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Pacifica, CA, USA

The 4WD/Powertrain service wrench appears on the dash of the car along with multiple other warnings -??Service Advance-?? The AWD module has been an issue with 2020 Ford Explorers around the nation, locally as well as the Ford Service Techs brought to my attention. This AWD module has been replaced and fixed multiple times on my own personal vehicle but still manages to not function correctly. While on the highway, my car was going 65-70 mph and suddenly stops accelerating and slows down to 40 mph without driver having control of the matter. Acceleration does not occur until foot is off the pedal and the RPMs are back down to 1000 and slow acceleration occurs. The AWD module has had issues on the 2020 Ford Explorer regardless of mileage. It occurred at 7,733, 9,569, and 30,351. Again at 64,000 miles and again at 93,276 with lights coming off and on in between but after a while lights shutting off and car functioning normally. This is an electrical, technical issue that messes with the speed of your car while on the road. It-??s happened while trying to accelerate from a red light to a green light and being unable to move proficiently with traffic.

- Holts Summit , MO, USA

The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds and whenever attempting to accelerate the vehicle would display a jerking sensation. It would jump as if it wanted to fail and or stall. power train malfunctioning, hill start pre-collision assist, front camera low visibility, as well as others, all had illuminated on the dashboard. The vehicle had been taken to the dealer who diagnosed that the all wheel drive module had failed and needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was made aware of the failure and referred them to NHTSA. The approximate failure mileage was 34,412.

- Nutley, NJ, USA

The contact owns a 2020 Ford Explorer. The contact stated while driving 40 MPH, the vehicle inadvertently lost motive power. The contact was able to coast into a parking area, after which the vehicle displayed a power train fault alert. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 103,000.

- Niles, MI, USA

The contact owns a 2020 Ford Explorer. The contact stated that upon starting the vehicle and shifting into gear, the rear end of the vehicle made abnormal clicking sounds. The contact stated that the vehicle made abnormal clicking and popping sounds while driving from a complete stop. Additionally, the contact stated that the vehicle hesitated to respond while accelerating. The vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 22V255000 (Power Train); however, the failure recurred. The vehicle was taken to the dealer, where it was test-driven, and it was confirmed that the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the records indicated that the recall repair was not completed. The failure mileage was approximately 67,473.

- West Plains, MO, USA

This car is putting my life in danger! It feels like the gears are slipping in the transmission. When I accelerate, there is a metal grinding noise and the car has no power. Most recently, I was doing 70 mph on the highway when I went to pass someone and I lost power to the transmission. I heard an awful metal grinding noise. I could smell the metal grinding. The vehicle didn-??t engage the gear again and I was forced off the road. Thankfully I made it to the shoulder. I had to wait 15 min to restart the vehicle. Today, I went to turn off the vehicle and it wouldn-??t let me. It gave me a dash warning that read -?? transmission not in park-?? and -??Park Not Available, Apply Park Brake Before Exiting-??. The light on the gear shift for park was flashing. I couldn-??t turn off the vehicle. Then I couldn-??t start it again for a while. The vehicle also shifts hard out of reverse or into drive frequently. The four-wheel-drive transfer case was replaced with less than 5,000 miles on it. Vehicle has never operated the same since and has gotten worse. I-??ve taken it into the dealership more than half a dozen times for this issue. They can never replicate it. There are codes in the computer from the failures in the gear shifting, but the dealership says they can-??t fix it because they can-??t replicate it. I-??m literally afraid for my life to drive this vehicle at this point. I-??m not paying thousands of dollars to replace a transmission that has been bad since we bought it new. I have 65k miles on this very expensive vehicle with a transmission that has failed from the beginning.

- Oviedo, FL, USA

Car became unresponsive to accelerator while trying to pass on the freeway, lost speed and had cars around me going 65+ mph, this is not the first time this had happened, have filed several reports and have not heard about a fix to this, getting nervous using this car and I don't know what recourse I have, dealer unable to duplicate the problem and almost got involved in an accident again, please advise. See complaint 11539225, 11533701, 11521566, 11494044

- San Diego, CA, USA

The contact owns a 2020 Ford Explorer. The contact stated that after parking the vehicle, upon releasing the brake pedal, the vehicle started to roll backwards. There was no warning light illuminated. The contact stated that upon depressing the brake pedal a second time, the vehicle stopped. The contact stated that the failure had been recurring while parking the vehicle. The contact related the failure to NHTSA Campaign Number: 23V675000 (Power Train); however, the VIN was not included. Additionally, the contact stated that while driving at various speeds, the Lane Keeping Assist (LKA) steered the vehicle towards traffic. The contact stated that he was able to steer the vehicle back into the lane; however, the steering wheel was very resistant. The contact stated that the failure had occurred twice while driving. The dealer was notified of the failure and referred the contact to the manufacturer, who then referred the contact to the NHTSA hotline for assistance. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 60,000.

- Potterville, MI, USA

The contact owns a 2020 Ford Explorer. The contact stated while driving 25 MPH, the vehicle experienced a hard downshift which caused the vehicle to jerk and independently shift into park. The contact smelled an abnormal burning odor. The vehicle lost power motive and stalled. The contact pulled over and was able to restart the vehicle. No warning light was illuminated. The vehicle was towed to a dealer. The vehicle had not been diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and confirmed that the VIN was not included in a recall. The failure mileage was approximately 83,000.

- Brundidge, AL, USA

On September 10, 2023 our 2020 Ford Explorer ST with 26,800 miles began experiencing a harsh downshift in the transmission between gears 7 and 6. I contacted the Ford dealer where purchased (Germain Ford in Dublin, OH) however they said they could not look at it until November 2023. I contacted another Ford dealer (Buckeye Ford in London, OH) and made an appointment for Friday September 15, 2023. I drove the vehicle to them and they confirmed a transmission problem, but could not get their transmission tech to look into it until Monday September 25th. They said the vehicle was OK to drive and released it back to me. The problem continued throughout the next week and on Saturday September 23, 2023 while driving on a major roadway the vehicle began lurching and losing all power. At a stoplight on a 6 lane road, the vehicle would not move at all. The transmission was unresponsive and the car would not move. I could not even put the vehicle into neutral to try to push it out of the traffic. This put me in an incredibly dangerous situation. I ended up having it towed back to Buckeye Ford in London, OH (a $385 tow job). They had the vehicle from Saturday September 23, 2023 until Friday October 20, 2023 when they told me they had repaired the transmission and it was ready to go. I picked it up that afternoon and drove it home, but while driving, I could tell the transmission was still not shifting correctly. When I reached home I parked it in the garage and when I exited the vehicle I noticed a strong burning smell. Shortly thereafter I noticed a puddle of transmission fluid (or possibly transfer case fluid) puddling underneath the vehicle. I immediately contacted the dealer and made arrangements to have it taken back to them the next morning (Saturday October 21, 2023). I would like to know why Ford did not authorize a complete transmission replacement as there are many documented issues with this particular transmission in the 2020 Ford Explorer ST.

- Hilliard, OH, USA

Driving 55 mph in a costuction zone lost power and 2020 explorer stated bucking violently with no place to pullover. Power came back and took to dealer. Drove it while waiting for parts when the tansmission went completely out. This happened on June 21 2023. Only 19500 miles. They replaced the trasmission.

- Sheboygan, WI, USA

My 2020 Explorer ST has been in the shop off and on for three months. The engine had to be replaced at about 45K miles. The transmission whines. The latest issue occurred while driving in downtown Chicago. I was coming up on a light and moved to the left turn lane to turn into oncoming traffic. When I went to go - I pressed the pedal and nothing happened. I ended up rolling into oncoming traffic when finally, the vehicle responded. On the way home this happened about 10 times on the interstate. It would happen when you quickly decelerate and then accelerate after the transmission downshifted. The loss of responsiveness lasted about 5-10 seconds each time and was accompanied by a loud clicking sound under the vehicle. It is still at the dealership and waiting to hear back from them.

- Indianapolis, IN, USA

The contact owns a 2020 Ford Explorer. The contact stated that while driving 25 MPH, the vehicle became hesitant while downshifting. The vehicle independently jerked. No warning light was illuminated. The vehicle had been diagnosed by an independent mechanic. The contact was informed that the failure was due to a faulty transmission that needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and advised the contact to call NHTSA Hotline for assistance. The failure mileage was approximately 92,200.

- Baton Rouge, LA, USA

Vehicle would suddenly slam on breaks when breaking and stalled changing gears. We have had it looked at and it is in engine failure - the vehicle is only 3 years old.

- Lincolnton, NC, USA

Reporting a loss of motive power and loss of transmission torque to the rear wheels from my Explorer that had been remedied with the PCM software update. Experience a surge forward nearly striking another vehicle. Contacted my Ford Dealer who advised that I must wait for a letter and instructions from thereafter. I have several trips planned with family and feel this is unfair ( prolonged fix and intial fix didn't work) and unsafe but I need my vehicle.

- North Port, FL, USA

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 22V255000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at 15 MPH, the accelerator pedal was depressed, and the vehicle violently lunged from side to side, causing the contact to lose control of the vehicle. No warning lights were illuminated. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 68,000. Parts distribution disconnect.

- Everglades City, FL, USA

Transmission jerks abruptly and very hard.

- Chesapeake, VA, USA

Please find attached documents (including a Chat Script) related to an issue we are having with our 2020 Ford Explorer. Our vehicle has less than 10,000 miles on it and began having serious transmission issues to the point where it was unsafe to drive. The vehicle would completely stall out in the middle of an intersection or during acceleration at speed. On August 16, 2023, we made an appointment for Friday September 15, 2023, (earliest available appt) with a dealer to get the vehicle in. We parked the vehicle in our garage from 08-16-23 to 09-05-23 then took it to the dealer. On Wednesday, September 20th, 2023, the dealer notified me that the technicians found that the transmission fluid smells burnt, and they will be submitting their findings to Ford so they can find out how to proceed (either replace or repair). On Wednesday, September 20th, 2023, the dealer notified us that they got a response from Ford, and they are going to be replacing the entire transmission and they will be ordering it that day. We are still waiting for the new transmission to arrive and to get an estimate of how long the replacement will take. Now, I am not writing you to just complain about the amount of time we have been and continue to be without our vehicle, but rather to stress the fact that there is a HUGE issue with certain Ford transmissions that should be addressed through recalls not technical bulletins (as attached - TSB22-2428) as this is an extreme safety issue. I can tell you form experience that it is very scary when you start to accelerate from a red light and your vehicle completely stalls out and stops moving forward and the vehicles behind you have to slam on their brakes and swerve around you. It is also very scary when you try to accelerate at speed to change lanes etc., and the vehicle completely stalls out. This is why we parked our Explorer in our garage for over 2 weeks waiting for our scheduled appointment.

- Winnetka, CA, USA