The car jerks when it is downshifting between 2nd and 3rd gear. It was inspected by a dealership in TN (we were out of town from MI) and the Ford dealership there was unable to identify the issue as they did not have a transmission tech. We have 15K in miles on our car. We contacted Ford CS and the car was driven by a car hauler back to a dealership in MI. They have 1 transmission person. At this time, we have had a rental car for over 2 weeks at a cost of over $1200. They cannot service the vehicle until next week leaving us without a vehicle for over 3 weeks. Ford has been difficult to work with and meanwhile I continue to pay my lease, they are only offering $35/day for 10 days for rental car and have no idea when the car will be fixed. I have asked for credit on our lease and formal follow up on this and they are slow to reply leaving us stranded to find our own way home. Very disappointed as this seems to be a known issue with the 2020 Explorers and the new power train.

- Commerce Township, MI, USA

Transmission - available for inspection upon request (yes) Vehicle will lunge or stall as it searches for the right gear. Have had the vehicle to Ford Authorized Dealers 3 times with varying degrees of success. Now problem has reoccurred and is worse that ever. Searches for the right gear, lunges, sometimes will not go into gear at all. Feel unsafe driving the vehicle. Currently have a 4th apt with Ford to look at the transmission. No warning lights or messages present on the dash.

- Flagstaff, AZ, USA

Electrical- lift gate will just stop working at times. Trouble with Bluetooth connection Fuel- when filling up the pump will stop (even if only put in 2 gallons). Seats- drivers seat broken Engine/transmission- hard shifting, put itself in park while at red light Multiple ongoing issues with Explorer. Been in/out of shop over 10 times in one year. I have videos but unable to upload them.

- Louisville, KY, USA

I was in a turn lane at a intersection waiting on the light and my daughter noticed the vehicle had shifted in to reverse by it self. The backup camera was not on and if it had not been called to my attention I would have backed into the car behind me. I shifted into drive when the light changed and went on my way. This has happened only once.

- Chipley, FL, USA

Vehicle started, but then every warning lamp and alert triggered on the dashboard and engine shut off. Would not restart, but would just cycle through error/alert messages. Waited 15 minutes, car started but upon putting it in reverse WITH FOOT ON THE BRAKE the car started to drive backwards. No amount of pressure on the brake pedal stopped the car. Had to depress and repress the pedal to stop the vehicle after shifting into gear. Rear cameras failed to activate as well. Thankfully, no one was behind the vehicle and injured. This is the second time this has happened and the second time I have reported to NHTSA. The Ford dealership is oblivious to the root cause of the issue. Their quick fix is a battery replacement and software reload.

- Cincinnati, OH, USA

Every now and then it will shift hard and jerk you in your seat, it will happen at different speeds, reported to ford garage and they said they haven't heard of any problems with it but the guy went on to ask if it happened with selector in sport mode but we usually drive in eco.

- Mineral Ridge, OH, USA

The vehicle suddenly started having transmission issues at 5,600 miles. Very low mileage and no issues until that point. The vehicle started jerking when up and down shifting, sometimes really lurching the vehicle. Took the vehicle to the Ford dealer ASAP and it was returned to me 4 days later. They said the issue was a valve and replaced it. However, on the drive home from the dealership the problem started again. Unfortunately, by that time the dealer was closed. The next morning there was transmission fluid all over the driveway. The car has now been towed back to the Ford dealership. We have been unable to use our vehicle for about 12 days now and are waiting to hear back from the service department.

- Pasadena, MD, USA

The contact owns a 2020 Ford Explorer. The contact stated while attempting to reverse, the vehicle hesitated to respond. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the plate and gasket assembly to be replaced. The vehicle was repaired but continued to experience failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 10,000.

- Preston, MD, USA

Transmission started shifting on it-€™s on. Mostly down shifting. Gas mileage went from 28mpg to around 20 mpg. Dealer had to order parts-not available for 4- 6 weeks. Never know when it will happen. No recall or warning lights Dealer aware of this issue

- Kernersville , NC, USA

Automatic transmission "jumps" and clunks in and out of gear at speeds between 25-35 mph, causing vehicle to lunge. Also, experienced vehicle sporadically engaging into gear from a stop sign and lunging forward for several seconds, almost causing a car to rear end my vehicle. Problem has been reported to dealer, but dealer will not look at it for more than 2 weeks. No warning lamps or system messages appear on the dash board. This is a major safety problem as it causes the vehicle to lunge and jump randomly while driving or accelerating from a stop.

- Frederick, MD, USA

The contact owns a 2020 Ford Explorer. The contact stated while driving at various speeds, the vehicle jerked while attempting to upshift. The contact stated there were no warning lights illuminated. The vehicle was repaired but continued to experience the same symptoms. The manufacturer was not informed of the failure. The failure mileage was approximately 4,261.

- Dallas, TX, USA

1. Powertrain/Transmission: The transmission starting slipping and having hard shifts. When I would slow the car to turn or stop, it jerked at 30mph, 20 mph, and again at 15-10mph. Then it started hard shifting when you put it in Drive, and again at each shift. It wouldn't go over 55mph. The Powertrain Failure light(orange wrench) and Fordpass Notice finally came on a week and a half after the issues started. Shortly after the light cam on the car would not go in Reverse. There is a recall on the Powertrain in 2020 Explorers, however my VIN # does not show any recalls. I have an infant that is in the car with me usually. I am afraid for her to travel with me now in this vehicle, even once Ford tries to "fix" the issue because the warning light does not appear until the Powertrain is completely gone. I feel that the sensor should go off when it notices the transmission is having issues. This vehicle is now at a Ford dealership to be repaired.. Rear-view back up camera: Camera works 20% of the time. The screen is blue or the image jumps severely. It was taken to a Ford dealership and they said it didn't happen when it was there so they did nothing to fix it. There is a recall on this feature however my VIN # does not apply.. A/C: The air-conditioning unit fails to cool the air. The AC unit blows humid air.. Screen/display: The screen in the center console will go black and the steering wheel buttons will not work on the radio or bluetooth phone capabilities. The hands free phone option was not available during these system blackouts. 5. Park-aid sensor: The parking sensors in the front bumper keep falling out and go off making it seem like I am an about to hit something. I had to pop them back in place at least twice. Ford dealership has tried to address these issues already. However, these features still do not function properly on the car. If the feature "worked" while it was in the repair shop then they said they couldn't fix it.

- Fair Bluff, NC, USA

Driving our 2020 Ford Explorer ST Friday at approx 35-40mph. Vehicle seemed to loose power and almost die when it suddenly surged forward at a high rate of speed. This happened several more times scaring my wife and grandkids. The vehicle only has 3800 miles on it but she is now scared to death to drive it. Had it towed to dealership Friday afternoon and waiting for a tech to take a look. Not good!

- New Lenox , IL, USA

Car jerks from 1st to 2nd gear and sometimes 2nd to 3rd. Also, very long delay when putting the car into reverse. Takes anywhere from 5-10 seconds sometimes to shift into reverse.

- Industry, TX, USA

My 2020 Ford Explorer, bought brand new. At 25K miles, car started to make this weird sound when the gear shifts 1-2 and 2-3 when accelerating. Now every time it shifts very noticeably from 1-2 and 2-3, it jerks so hard. It is so annoying. Seriously so disappointed this car is my dream car. Love everything else about it. Is this going to be an ongoing problem forever? I would like it to get recalled because I know for a fact that I am not the only one experiencing this. Tons of forums out there are explaining the exact same issue. What a same, because this car is pleasing to the eye but.... I don't want to recommend it to someone because of this issue.. currently waiting to be able to get the car in the shop because the transmission departments are booked... makes me wonder if they are all 2020 Ford Explorer

- Claremore, OK, USA

Leaked transmission oil.vehicle shifts hard into gear like if it were up hill and itas on a flat surface. This vehicle makes a load noise and would jerk.

- Phoenx, AZ, USA

On two occasions, instead of changing gear, the car increased rpms like it was in neutral and then lurched back into gear. In both cases, I was able to quickly brake, but it was a terrifying situation. I was in normal drive mode, and believe the gears were shifting from first to second.

- Glenelg, MD, USA

While driving at 70mph the transmission abruptly downshifted about threw us into the dash. Pulled over and shut off and restarted. At no time did any warning lamp come on. After restarting transmission shifted normal, then the shift to park message came on at highway speeds. Then it went off, then the transmission began lurching then it was ok. Still no warning lights. Parked car in driveway and turned it off. Message on dash said shift to park but it was in park. I got out and car rolled about 10 feet and stopped on it's own. Next day it drove fine for awhile and no warning lights then began to get message shift to park. Transmission then seemed to skip gears then began to not shift until rpms were very high. Parked car and with engine off message said shift to park even though it was in park. Had it towed to Ford dealer. They said it was stuck in park. Then called to say it had metal in it and it needs a whole new transmission. This is unsafe that a car can roll by itself when in park. Unacceptable that it failed with no warning lights or messages at 19,000 miles.

- Chuluota, FL, USA

Vehicle was sitting in driveway overnight with no issues and when went to drive the next morning to take kids to school vehicle would not go above 10 mph. It gave the warning there was a powertrain malfunction, engine coolant over temperature (which we just had the recall done a week ago), and a regulatory malfunction indicator. We were not far from home, so returned back.

- Cheyenne, WY, USA

The vehicle has started itself 4 times in the last 24 hours. It does not automatically shut off and the keys are not in the vehicle. It locks and starts as if it was auto started but does not shut off and no one has started the vehicle. It has been stationary and parked when this happened. This is not the only issue I am experiencing. It has also had transmission shifting issues as well as hill start assist issues.

- Sherwood, OH, USA