10.0
really awful- Crashes / Fires:
- 1 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 1,627 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Vehicle has been in multiple repair shops multiple times for fuel pump, electrical, and power train problems. The first time it shut down in the middle of a parking lot, it was towed was at 1720 miles. It currently has 7772 miles. I would get it out of the shop one day the car would either have the same warning lights appear or break down totally. Prime example picked it up on Monday, November 23, 2020 and it started experiencing problems on the 24th as soon as the gas warning light came on the car shut off at 65 mph and all the cabin lights came on inside the car. I managed to get it restarted after 20 minutes around 8:15 pm and get to a gas station and I put gas in it and the gas warning lights went out. Then shut down completely at 70 mph on the 25th on highway 421 near yadkinville, nc. Warning lights would appear at the moment the car shuts down. (near hit by a tractor-trailer that swerved to miss hitting me.) had it towed to two separate Ford dealerships. The first said they could not work on it because it was a holiday and they knew I was out-of-town from Virginia. The second dealership inquired about the problem. Ohmed out the fuel component and discovered the connector was defective on the fuel pump and it had been wired improperly and replaced the missing screws on the fuel pump. The shop rewired the component correctly and the vehicle runs. I still consider the car unsafe because I can still feel the powertrain jerk subtlety.
- Stafford, VA, USA
Received malfunction indicator lamp- regulatory
- Argyle, TX, USA
Transmission issues again. Same broken / cracked weld at transmission oil cooler. Part replaced. This is the vehicle's 3rd oil cooler (we're at 12,600 miles now)
- Houston, TX, USA
When starting at intersections or stopping you can hear and feel the fuel in the tank sloshing back and forth. I've taken my vehicle to the dealership and they confirmed the noise and documented it. They reached out to Ford which said they knew of the issue and at this time there is no fix.
- London, KY, USA
Fuel tank sloshing and clunking noise underneath the driver and passenger seats. The vehicle fuel tank design locates a portion of the gas tank under the vehicle and below the seats. When the gas tank is above half full, you can hear and feel the gas moving in the tank, especially at low speed, during traffic with frequent stopping. Not sure how safe is to feel the gas moving inside the fuel tank and the noise when the gas impacts the gas tank walls. When the tank is full and you brake, the fuel sloshes forward and moves something inside and slams against the inside of the tank.
- College Station, TX, USA
During low speed maneuvers like parking and when coming to a stop, the fuel sloshes loudly and can be heard inside the vehicle. It sloshes most noticeably when the fuel level is above 3/4 full. The fuel moves so much it sometimes sounds like there's something hitting the floor underneath the driver seat or a driveline issue.
- Greeley, CO, USA
The Explorer was put into reverse. The vehicle drove forward about 3 ft, jerked, then slammed into reverse. Reaction time on my behalf was slow as it was unexpected, I almost hit a light pole. This occurred in a parking lot
- Houston, TX, USA
Breaks gave out while backing out of lane. Separate issue pressed on gas no response or delayed response in stop and go traffic. Acted like it was almost out of gas but not. Also other small issue is loud high whistle noise above 70mph.
- Fremont, NE, USA
- Monroe, NJ, USA