Adaptive headlamp assembly on my 2020 Ford Explorer Platinum AWD has failed twice in 2-years. First, upon receiving the vehicle, the passenger side had to be replaced (dealer was unable to fix the problem, so had to replace the whole headlamp assembly which requires a complete removal of the front bumper). Now the driver side headlamp has failed - and I haven't even had the car 2-years yet (will be 2-years in a few weeks). The headlamp failure is complicated by the long lead time to get the replacement part for the whole headlamp assembly - so now I am WEEKS without being able to have a headlight and am forced to drive without it.

- Herndon, VA, USA

Smoke started coming from the passenger side visor as I was driving. There was no indication of an issue with warning messages of any kind. Of course I panicked, ran from the car and called the fire department who stated it smelled electrical when they arrived. After a week of being at the dealership, they couldn't find anything; however, 30 seconds after I got into my vehicle, I noticed the cabin lights weren't working. After returning the vehicle within an hour they found that a wire had burned out and shorted out some fuses. 2 weeks later and I still don't have my vehicle. No injuries, just scared beyond belief to have a 2020 ST start smoking!! Even if they state it is fixed, I am still scared to death to drive it after that!! I have had issues with the brakes as well. Those stopped working but apparently that was a recall that was resolved. I have purchased Fords for the past 20 years. I will NEVER buy a Ford again with all the issues I have on this vehicle!

- South Jordan, UT, USA