10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I was driving and hood flew up and hit the windshield and caused it to cave inward despite hood not being popped since April. Dealership confirmed that hood was not popped that day according to censors and codes that were seen. I was unable to see and it could have caused a wreck and serious injury or worse the windshield almost fell on me and into my car with my one year old baby. Dealer confirmed latch was never popped. Therfore resulting in a malfunction with the hood. Vehicle has been inspected by dealership service center. No, there were no signs or indicators prior to the incident. The indicators did not illuminate until test at the dealership although they did not the day of the incident (confirmed by dealership service department)
- Canyon, TX, USA
Roof trim blew off. Moon roof- yes Luggage rack- no Driver side
- Batavia, OH, USA
When driving at low speed, every uneven thing in the road surface creates a low resonating frequency sound (deep base) through out the cabin.
- Wixom, MI, USA
Both rail roof luggage racks on roof are loose. Flap at high speeds. Ford advises it's not covered.
- Stuart, FL, USA
Front windshield cracked n has expanded along the very bottom in the dark black area n spread up into clear glass for no reason whatsoever. Never heard a rock or anything else hit. One day it just started a small looping crack.
- Chino, CA, USA
2021 ford explorer exterior windshield trim is loose and has been shown to come off while driving. it is also causing a wind noise inside of the vehicle while in operration. No warnings shown. Link below shows issue and repair guidelines. https://www.tsbsearch.com/Ford/22-2021
- Spring, TX, USA
I'm writing to you to relay a serious safety issue that started with the 2021 Explorer ST manufacturing processes. When Ford designed the new Explorer ST, the rear subframe was engineered to allow the rear differential to be attached with four bolts (Attachment-A). This was needed to properly secure the differential in light of the ST motor putting out more horsepower than their other models. My 2020 Explorer ST had the correct subframe with two bolts (Attachment-B.) At some point during the manufacturing of the 2021 ST models, Ford started using base-model Explorer rear subframes that contained a single bolt (Attachment-C) on the rear portion of the subframe. This was likely done due to the global shortage of parts and materials that most automotive manufacturers encountered. The results were predictable, and many users in Explorer discussion groups have reported the single-bolt shearing off, dropping the differential and damaging the rear suspension components and exhaust (Attachment-D & E.) This is a glaring safety issue, especially with a performance car, as a failure at speed could result in loss of control of the vehicle. To date, Ford has not responded to my inquiries requesting more information and a resolution. They did recently release a Special Service Message acknowledging that this is an issue (Attachment-F.) The thread below on explorerst.org outlines the problem in detail. There are dozens of people there and in the Explorer ST groups on Facebook that have encountered this problem, with varying levels of successful resolution and attention from Ford. I'm happy to provide additional links to conversations about this, if needed. https://www.explorerst.org/threads/rear-end-damage.2602/ I represent a growing group of ST owners who would like Ford to issue a recall, and repair their vehicles before a failure occurs.
- Woodbridge, VA, USA
On October 25, 2021; my wife and I were driving across country when we experienced a blow-out at 75 MPH in New Mexico (about 80 miles west of Amarillo. The blow-out was caused by body cladding, which came off the right rear door of our 2021 Ford Explorer - apparently attributable to 19+ MPH desert cross winds at highway speeds of 75 MPH. The trim lodged in the right rear wheel well; slicing the tire and cutting a gash from the aluminum rim. We had to get to California for a scheduled closing on our new home and were therefore unable to stay in Amarillo or Albuquerque for the three days required to receive a matching rim and tire, so I had a nearby tire store install a wheel of a different size with an offsetting tire size to approximate the circumference of the stock wheels and tires. Ford has thus far neglected to acknowledge the obvious defect that would allow a body part to blow off the car and has offered no assistance in repairing the car or reimbursing me for the wheel and tire I had to purchase to meet personal legal obligations. I've seen evidence in online forums indicating other incidents of body trim blowing off Ford Explorers at highway speeds. Ford must take responsibility for this defect and reimburse other owners and me for costs incurred to resolve implications of their defective body parts.
- Menifee, CA, USA
- Bel Air, MD, USA