The recall to replace the rear axle bolt was completed and new boil installed. They left the automatic emergency brake program engager which results in the vehicle lurching forward or backward when shifted into gear and results in collisions with other vehicles as the collision detection system is not working.

- Middleton, WI, USA

I hope this letter finds you well. I am writing to you regarding a persistent issue I have been experiencing with my 2021 Ford Explorer For some time now, I have noticed a loud sound when braking and when navigating obstacles such as speed bumps or when entering and exiting the ramp of my parking lot. Concerned about this situation, I took my vehicle to the service department at your dealership, where I was informed that there was a recall to replace a part related to this issue. I appreciate that you have identified and committed to addressing this problem through the recall. However, I am concerned that despite more than one or two months having passed since my initial visit, I have still not received any notification regarding the availability of the necessary part for the repair. This delay has been particularly frustrating as the problem persists and even seems to have worsened over time. The loud sound when braking and navigating obstacles is becoming increasingly pronounced, significantly affecting the driving experience and my safety on the road. I understand that manufacturing and distribution processes can be complicated, but I need an urgent solution to this problem. As a loyal customer of your dealership, I trust that you will take the necessary steps to resolve this situation quickly and effectively. Since my vehicle is my primary means of transportation, I strongly request that you expedite the repair process and keep me informed of any developments related to the recall and the availability of the necessary part. I look forward to receiving a prompt response and a satisfactory solution to this problem. I appreciate your attention and prompt action in addressing this matter.

- Kissimmee, FL, USA

I already having problem with the parking !When I set the packing bottoms it's turns automatically into rear I already have an issues with that!! almost kill my son an nephew I'm scared this happened again in the parking lot at store almost crash other vehicle! I need my car fixed as soon is possible I hope I hear from your side! Thank you!!!

- Key West, FL, USA

I haven-??t been problem with the parking !When I set the packing bottoms it-??s turns automatically into rear I already have an issues with that !! almost kill my son an nephew I-??m scared this happened again in the parking lot at store almost crash other vehicle! I need my car fixed as soon is possible I hope I hear from your side! Thank you!!!

- Key West, FL, USA

The contact owned a 2021 Ford Explorer. The contact stated while driving approximately 25 MPH he depressed the brake pedal to slow for a traffic signal and the vehicle experienced brake failure. The contact stated no warning light was illuminated. The contact drove over the median to avoid crashing into vehicles directly in front of his vehicle. The contact stated that he was pumping the brake pedal however, the vehicle seemed to accelerate independently. The contact stated that he attempted to shift the vehicle into neutral(N) however, the shifter dial would not move. The contact stated he had attempted to turn the vehicle off but could not turn off the vehicle. The contact stated he was finally able to stop the vehicle prior to crashing into traffic directional poles. The contact stated that the Police arrived on the scene and wrote a report. The contact had the vehicle towed to a dealer who diagnosed the vehicle and determined that the driver's side front shock absorber was damaged and needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 22,000.

- Haines City, FL, USA

On July 1, 2023, I had the vehicle parked on an incline with a trailer attached to the vehicle. The vehicle was in Park and the Parking Brake was set. As I attempted to unload the trailer, the vehicle started to move and rolled down the incline. I was on the trailer and was moving with the vehicle, I could have been injured but fortunately the vehicle rolled into a pile of topsoil before it could pick up too much speed. However, both the vehicle and trailer were damaged My safety was put at risk as the vehicle was moving without anyone in it. This occurred in my driveway but could have happened on a busy street. I still own the vehicle and it is available for inspection. There were no indications, warning lamps, etc. that would have notified me of the impending failure. I contacted Ford and they have been of little help. It took them 2-1/2 months to get me scheduled to have one of their field service engineers to inspect the vehicle. I was not allowed to talk to the field service engineer and that person did not attempt to duplicate the conditions which caused the failure. The report from Ford to me said they inspected the vehicle on a lift. They said they could not find a problem and said they will take no further action. They have been extremely uncooperative and do not seem the least concerned about the safety of the vehicle. I am concerned that the problem will recur and cause significant damage or injury so I take precautions whenever I park it.

- Sussex, WI, USA

I had a reputable after market brake system installed on my 2021 Ford Explorer ST at Holman Ford in Turnersville, NJ a couple years back. Since this time I have taken back the vehicle for my brakes being too spongy. I explained to the dealership that the brakes needed to be bleed again. The technician did not and adjusted the actuator on the brakes. Last year around the same time I had almost complete brake failure. This was do to the brakes having air in the lines and leaking from a fitting. The same concern I had from the beginning. The dealership fixed the problem and also added the parking brake software due to my vehicle only having one rear bolt in the subframe. Since this time, I have received numerous parking brake fault codes on my instrument cluster. The parking brake also disengages violently to the point where my vehicle lunges forward. It wasn-??t until several days ago that my 2021 Explorer went back to the dealership for the parking brake issue and then saying my parking brake actuator broke apart. I have had nothing but issues with my brakes installed by the dealer and now I-??m experiencing an issue caused from the software update.

- Williamstown, NJ, USA

After receiving a Ford issued recall for a potential rear axle bolt fracture, the dealer reprogrammed the PCM per Ford's reported repair solution. After this PCM update, the vehicle would randomly slam to a complete stop while driving. It happened several times with 3 different drivers (myself, my wife, and my son), each happening at 30-35 mph or less. It was usually preceeded by an audible clicking sound, but not always. We took the vehicle to the dealership several times, but they said they were not able to reproduce the issue, and continually returned the vehicle to us despite our grave concern for high risk of crash and injury. We even contacted Ford's customer service and legal departments several times, who ultimately refused to allow us to continue using a loaner vehicle and demanded that we return the loaner and retake possession of our Explorer because they said they had not received any other similar complaints, and their field engineer could not reproduce the issue and cleared the vehicle as safe, although Ford was never able to supply us with service records proving the repairs they purported despite our repeated inquiries. Ultimately, the issue happened again, and slammed while driving down a hill at about 40-50 mph, but this time the slamming was immediately followed by seemingly disengaging the drivetrain and causing the vehicle to roll downhill with no ability to accelerate, ultimately causing me to roll into a utility pole. Ford has since repurchased the vehicle, but given the severe safety risk associated with this issue and Ford's poor handling of our situation, I wanted others and the NHTSA to be aware in case other similar issues are reported in a effort to protect others from potential injury, especially in light of the increasing number if PCM-related issues and recalls reported against Ford...one of which was a PCM recall pertaining to our reported issue, but was not issued until after our repurchase was complete.

- Newburgh, IN, USA

loud popping metal sound from rear brakes as vehicle starts to move Ford has been contacted and replaced rear brake pads which made no difference. This problem started last August After Safety Recall 22S27 below is a link to videos with sound which clearly describe my safety concern https://www.dropbox.com/sh/a3iawirsizbc6iq/AAA3dgaCvZ9JcouFufKLLmGUa?dl=0

- Saint John, IN, USA

The contact owns a 2021 Ford Explorer. The contact stated that he had received a recall notification for NHTSA Campaign Number: 22V255000 (Power Train). During a routine maintenance check, the recall was serviced; however, upon return of the vehicle, the brake pedal was depressed to the floorboard with the parking brake fault, uphill assist, and ABS warning lights illuminated. The contact also stated that while driving at various speeds, the brake pedal hardened and the vehicle failed to stop as needed. The contact's wife called the dealer and was informed that there were 5 other vehicles that had experienced the same failure. The contact attempted to reach the manufacturer but was unsuccessful. The vehicle was not repaired. The failure mileage was approximately 37,000.

- Franklin, KY, USA

While in a driveway at a decline (approximately 5% grade), I placed the vehicle in park and set the emergency brake; when I decompressed the brake to turn the vehicle off it took off sliding down the street. A coworker was with me and was about to get out at the time as well. Fortunately I was able to gain control before I hit the mailbox in front of us and no one or thing was injured This was the second time this happened; however, the first time the emergency brake was not set. Also, starting at 23k miles, I am repeatedly getting a "Auto Hold system fault" error every few days. This occurs sometimes at startup and sometimes while driving and the Auto Hold will not work when it comes up. However, if I stop and restart the vehicle, it will go away and work. I am not sure these are related.

- Sand Fork, WV, USA