Vehicle loses power while on freeway when 4WD, Pre-Collision Assist, Hill Start Assist, and other warning messages display. Vehicle lost power approximately 5 times while registering message, but messages have displayed approximately 40-50 times in the past week before being services. Vehicle dealership repair facility inspected and diagnosed a bad 4WD module.

- Trempealeau, WI, USA

I bought the car in 12/21/21 brand new from Hopkins Ford in Illinois drive the car just for work and school, we serviced the car and well mantained with all needed services around 1000 miles I start noticed lots of clunking noises coming out of the car right after exit the vehicle and took it to 2 diferent ford dealerships and they said was normal, which wasn't. kept driving the car I had also an issue with the panoramic roof having leaks and wasn't fixed too, around 15000 miles start noticed delay on the transmission when moving from park to reverse and also a very loud clunking noise, when moving from reverse to drive noticed de delay and and pull when the transmission engaged to drive, I use the highway around 1 time a week and noticed loose of power when accelerating so I decided to take it to the Hopkins dealership, initially they diagnose just need an update and will be ready in 5 days, they never contacted me and I call them back to ask the status because I need the SUV for my family and they gave me a Pickup TRUCK as loaner and is useless for my family, they told me it will be another 4 days, than at day 20 they said they have to replace the whole transmission, and I forced them to give me a another EXPLORER as loaner because I need that size car, I drove it and at day 29 called me and asked me for their car back and they gave me again a F150 but my car was not ready and will take another 4-5 days, magically my car was ready next day !! day 30 really? they dropped at home but with scratches in door panels and dents in the paint. they I drove the car for.3 miles and the car had the same issues, they told me to drive it for 500 miles and transmission will adapt, I drove it for 1000 miles and now the problems still and now are worse even with new transmission, vibration while driving on highway, clunking noises and lose of power, I dropped the car at the dealership already for a week and is no estimated time on repairs or how long this will take

- West Dundee, IL, USA

The contact owns a 2021 Ford Explorer. The contact stated that upon starting or while driving the vehicle, the front camera screen image was black or gray before going blank. Additionally, the navigation system was inoperable. There were no warning lights illuminated. While driving at undisclosed speeds, the transmission was slipping. The vehicle was taken to the local dealer, where it was diagnosed that coolant had intruded into the transmission. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 50,000.

- Sanford, NC, USA

While driving on a freeway on Sep 15th 2023, wrench light showed up and immediately vehicle speed dropped from 65 to 30mph. This is second time this issue has happened and luckily my family survived accidents. First incident occured on Aug 13th 2023, after which i towed my vehicle to dealership. They repaired and said its safe to drive now. But issue is recurring. Please help me on this as I am reporting this issue second time on NHTSA. I reported first incident also which happened on Aug 13,2023

- San Jose, CA, USA

I bought a new Ford Explorer XLT in 2021. I was driving with my kids on highway 101 at 70mph on 08/13/2023, wrench symbol came up and car speed immediately dropped down from 70mph to 30mph. Luckily the driver behind was very attentive and an accident was avoided and we were saved. After that car went into limp mode and had to be towed away. My car just have over 13k miles on it and is under every warranty. This wrench warning lamp came once on 07/31/2023 without impacting vehicle speed. I took the car to Ford dealership for inspection on 08/01/2023. After 3 days of inspection they said some sensor needs to be replaced which they don't have in inventory and will call me back when it is available. They handed over car to me telling it is totally safe to drive as they don't see any issue with driving. Now when I told the dealership about the harrowing experience they turned a deaf ear and said we will look into it without even caring to provide an answer. I insisted on providing a loner vehicle as they dont have a timeline on fixing the issue.I trusted the ford mechanics and ended up paying towing expenses for over 100 miles and best of all luckily survived. Me and my family are still in this shock.

- San Jose, CA, USA

This vehicle has a major defect and is unsafe to operate. The rear differential has only 1 rear bolt and is completely inadequate for the performance and duty of the car. It can break and cause gerat injury or death if it fails. It puts anyone operating and in the car at great risk of injury or death if the only remaining rear bolt breaks, dislogding the drive shaft and half shafts in catastrophic failure. I have had the vehicle inspected and compared to the 2020 Ex ST which has 2 rear bolts and my 2021 only has 1 rear differential bolt. This is a major defect and major safety concern. Lets not wait for someone to get injured or die. Thank you. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Hartland, WI, USA

Numerous times over the recent 2 months, I have experienced different issues with my 2021 Ford Explorer. The vehicle was purchased used in 2022 with less than 10,000 miles on it. It currently has 36k miles. When the vehicle is stopped but in drive and then accelerated to merge into traffic, the vehicle stalls and will not engage. The accelerator has to be pressed repeatedly to get the vehicle to begin moving again. This can take anywhere from 2-3 presses and 10-20 seconds. This creates a hazard for moving traffic and a safety issue. This occurs repeatedly with no warning beforehand. The vehicle has no lights to reflect an issue. Additionally, while the vehicle has been parked and shut-off, the electronics will turn on. On two separate occasions, the lights have turned on on their own and the radio has done the same; there was nobody in the car either. Over the past weekend, while driving down the road, no rain or water on windshield, and the wipes started. The vehicle persistently has a blue screen during backup. There is a concern for the electronics as a whole with all of the issues occurring. When accelerating on the highway/interstate, often times, an odd smell can be sensed, as if the EcoBoost is not functioning appropriately. The recall for rear axle bolt was repaired by Ford in Yukon, OK, and was informed that is the only recall currently with a repair available. The vehicle is available for inspection, as necessary.

- Oklahoma City, OK, USA

The recall that was previously issued for this issue was removed by the dealer because of 'many complaints from owners about the software fix'. The dealer told me that Ford was working on it and they would update later. However, you, on this website, will list this vehicle as 'recall completed'. Not sure why the disconnect. Also, for this vehicle, the rear subframe bushing failed last fall and was replaced under warranty. This bushing has failed again and I have an upcoming appt to have it fixed. This issue MUST be addressed by NHTSA as this is a severe safety issue that you are NOT pushing Ford hard enough to address. For 2023, Ford is producing 'some' Explorer ST models with the two bolt system (that is not under this recall), however, some are still being produced with the one bolt. The 2021-2022 models were, mostly, all made with the one bolt setup. The Fix is to simply use the correct rear subframe (Ford is doing this for owners that complain/push this issue, which I'll be doing now that this has happened twice). Please call me if you need details.

- Keene, VA, USA

I had my suv service recall done on 6/04/22 for rear axle bolt fractures. When I got to driving my suv the transmission was acting funny, it was shifting up and down different than it was. So I took it back, and they said it had to get use to my driving. So it seemed ok in a couple of days. Then all of a sudden I was at a stop light one day and it wouldn-??t shift out of first gear.so we pulled over to a parking lot, we went in and had lunch, after lunch we tried driving it and it seemed fine. And it was ok until about 3/08/23 when we were almost got home from a shopping trip when all of a sudden it just started making noise and acted different shifting. So I took it to my ford dealer, I asked them to look at it and tell me what they wanted to drive it or not.they said not drive it, so they gave me a loaner car. So I checked with them a couple of times and they had not looked at it. So after not looking at my suv for 30 days I got mad and traded in. So I don-??t know for sure what happened to my suv I think it was in transmission or driveline.there was no warning lights or codes they told me when I dropped it off

- Bullhead City, AZ, USA

Car rolled down driveway while in park three separate times. Could have killed someone.

- Downers Grove, IL, USA

After receiving a Ford issued recall for a potential rear axle bolt fracture, the dealer reprogrammed the PCM per Ford's reported repair solution. After this PCM update, the vehicle would randomly slam to a complete stop while driving. It happened several times with 3 different drivers (myself, my wife, and my son), each happening at 30-35 mph or less. It was usually preceeded by an audible clicking sound, but not always. We took the vehicle to the dealership several times, but they said they were not able to reproduce the issue, and continually returned the vehicle to us despite our grave concern for high risk of crash and injury. We even contacted Ford's customer service and legal departments several times, who ultimately refused to allow us to continue using a loaner vehicle and demanded that we return the loaner and retake possession of our Explorer because they said they had not received any other similar complaints, and their field engineer could not reproduce the issue and cleared the vehicle as safe, although Ford was never able to supply us with service records proving the repairs they purported despite our repeated inquiries. Ultimately, the issue happened again, and slammed while driving down a hill at about 40-50 mph, but this time the slamming was immediately followed by seemingly disengaging the drivetrain and causing the vehicle to roll downhill with no ability to accelerate, ultimately causing me to roll into a utility pole. Ford has since repurchased the vehicle, but given the severe safety risk associated with this issue and Ford's poor handling of our situation, I wanted others and the NHTSA to be aware in case other similar issues are reported in a effort to protect others from potential injury, especially in light of the increasing number if PCM-related issues and recalls reported against Ford...one of which was a PCM recall pertaining to our reported issue, but was not issued until after our repurchase was complete.

- Newburgh, IN, USA

The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 22V255000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Oradell, NJ, USA

At 13,000 miles this New vehicle started smoking blue gray smoke on startup I have videos. Yes the Dealer reproduced the problem. The dealer stated that both turbos were defective and leaking oil into the hot exhaust on both sides of the engine which could have lead to a fire and endangered our lives. The dealer removed the engine and transmission from the vehicle in the process broke numerous bolts and repaired with inferior quality parts.after four attempts to pick up the car hoses were left loose and short on antifreeze and Turbo boost hose fell off, now there is a antifreeze burning smell and a rough idle. There were no warning lights or messages. This car was meticulously maintained since brand new I have all records to back up. Ford Corporate has just denied a buy back request and said I don-??t qualify for state Lemon law after 2 months at dealer.

- Wallingford, CT, USA

The transmission hesitates for several seconds and shifts hard when being shifted into reverse. The dealership has made one repair attempt already.

- Gallatin, TN, USA

Vehicle developed a clicking noise when accelerating/decelerating. Noise also present when switching between drive/reverse. Ford dealer found that driveline was flexing. Closer inspection revealed that the bushing for the single bolt rear subframe mounting to rear differential was broken. Had this not been caught, the bolt would have broken releasing the rear driveline from the structure of the vehicle. The 2020 Ford Explorer ST had two bolts that connected the rear diff to the rear subframe. In 2021-2022 Ford changed this to a one bolt design. This triggered the current recall for the 2021-2022 in which the 'fix' was to apply the emergency brake if the bolt broke. On the 2023 Ford Explorer ST model, Ford has returned to the two bolt design used in 2020. Photos uploaded.

- Keene, VA, USA

Rear subframe bolt bushing broke. (See existing recall for the rear subframe bolt breaking). This vehicle had recall performed which actually didn't address the engineering shortfall from Ford using the wrong, lighter duty, subframe on the ST model. This subframe only has one bolt holding the rear diff to the subframe. The 2020 model had two bolts, as do all MY of the Lincoln Aviator. While Ford is fixing this under warranty, using the same subframe will not fix this issue. Result will be that the bolt may break or the bushing may fail. A broken bolt will result in the drive shaft disconnecting while driving, loss of acceleration, potential wreck from drive shaft hitting ground at speed.

- Keene, VA, USA

Numerous times no response when pushing gas pedal no acceleration when vehicle is in electric and switching to gas.This a Hybrid vehicle. I can't let my wife drive it. No warning lights come on. The recall for rear end states if the bolt fails the drive shaft and rear axles could move out of alignment and cause an accident.....yet they refuse to replace it.

- Saint John, IN, USA

My Explorer ST has the issue of having the incorrect rear subframe for the high-performance engine with only one bolt holding the differential to the rear subframe. I have talked to all of the Ford dealerships in my area. They said that this is a problem, but Ford has not provided a solution or any timeframe to fix this major issue. Another example of Ford not caring about their customers and putting profits ahead of safety. Why did they think that they could get away with installing incorrect parts for the four-cylinder engine on a vehicle that develops substantially higher HP and torque. This is my first and last Ford product I will ever buy. Why doesn't the NHTSA force Ford to fix this potentially dangerous issue.

- Orem, UT, USA

Ford has started a recall for vehicles with a single bolt in the rear differential mount. This is in reference to the roll away issue as their calling it. Some people have recieved notice for this and others have not. My production date is listed as 8/21. Which I believe is in part of the recall. Even if not this vehicle has only one bolt in the unit and not 2. Which is part of the recall issue.

- Huntsville , AL, USA

The contact owns a 2021 Ford Explorer. The contact stated that he had received a recall notification for NHTSA Campaign Number: 22V255000 (Power Train). During a routine maintenance check, the recall was serviced; however, upon return of the vehicle, the brake pedal was depressed to the floorboard with the parking brake fault, uphill assist, and ABS warning lights illuminated. The contact also stated that while driving at various speeds, the brake pedal hardened and the vehicle failed to stop as needed. The contact's wife called the dealer and was informed that there were 5 other vehicles that had experienced the same failure. The contact attempted to reach the manufacturer but was unsuccessful. The vehicle was not repaired. The failure mileage was approximately 37,000.

- Franklin, KY, USA