Ford Explorer 2021 recall stems from a defective rear axle horizontal mounting bolt. Ford Motor Company has promised to cover the cost of replacing the subframe bushing and the rear axle bolt and repairing any resultant damage. The dealer, Payne Ford Weslaco, the Tech broke a tool to fix and Ford has failed to replace said tool.

- Donna, TX, USA

My driver side cv joint went out Dec 2023, noticed grease, throwing while a tire rotation was being done. April 2024 was completing a oil change and we decided to check the passenger side and now that CV joint is going out as well. This vehicle has less than 30,000 miles on it.

- Columbia, MO, USA

I hope this letter finds you well. I am writing to you regarding a persistent issue I have been experiencing with my 2021 Ford Explorer For some time now, I have noticed a loud sound when braking and when navigating obstacles such as speed bumps or when entering and exiting the ramp of my parking lot. Concerned about this situation, I took my vehicle to the service department at your dealership, where I was informed that there was a recall to replace a part related to this issue. I appreciate that you have identified and committed to addressing this problem through the recall. However, I am concerned that despite more than one or two months having passed since my initial visit, I have still not received any notification regarding the availability of the necessary part for the repair. This delay has been particularly frustrating as the problem persists and even seems to have worsened over time. The loud sound when braking and navigating obstacles is becoming increasingly pronounced, significantly affecting the driving experience and my safety on the road. I understand that manufacturing and distribution processes can be complicated, but I need an urgent solution to this problem. As a loyal customer of your dealership, I trust that you will take the necessary steps to resolve this situation quickly and effectively. Since my vehicle is my primary means of transportation, I strongly request that you expedite the repair process and keep me informed of any developments related to the recall and the availability of the necessary part. I look forward to receiving a prompt response and a satisfactory solution to this problem. I appreciate your attention and prompt action in addressing this matter.

- Kissimmee, FL, USA

I bought my 2021 Ford Explorer brand new and at 44,675 miles my shock absorbers went bad. There was no damage to my vehicle that could have caused it, my car was never in an accident. The dealership that repaired them said there was no indication of what caused it and it is highly unusual. Driving without shocks on my vehicle caused the loss of ability to control the rate of weight transfer when going around corners; this also resulted in increased steering input to navigate turns and uneven tire wear.

- Winston-Salem, NC, USA

The contact owns a 2021 Ford Explorer. The contact stated that while driving at various speeds, the rear end of the vehicle became very unstable, and the vehicle fishtailed. The vehicle was taken to the local dealer who performed a rear wheel alignment, but the failure persisted. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the NHTSA Campaign Number: 21V870000 (Suspension). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 12,000.

- Westminster, SC, USA

Vehicle developed a clicking noise when accelerating/decelerating. Noise also present when switching between drive/reverse. Ford dealer found that driveline was flexing. Closer inspection revealed that the bushing for the single bolt rear subframe mounting to rear differential was broken. Had this not been caught, the bolt would have broken releasing the rear driveline from the structure of the vehicle. The 2020 Ford Explorer ST had two bolts that connected the rear diff to the rear subframe. In 2021-2022 Ford changed this to a one bolt design. This triggered the current recall for the 2021-2022 in which the 'fix' was to apply the emergency brake if the bolt broke. On the 2023 Ford Explorer ST model, Ford has returned to the two bolt design used in 2020. Photos uploaded.

- Keene, VA, USA

Ford has started a recall for vehicles with a single bolt in the rear differential mount. This is in reference to the roll away issue as their calling it. Some people have recieved notice for this and others have not. My production date is listed as 8/21. Which I believe is in part of the recall. Even if not this vehicle has only one bolt in the unit and not 2. Which is part of the recall issue.

- Huntsville , AL, USA

The wheel wells of the vehicle collect large amounts of snow and ice. This build up constricts the wheels of the vehicle contacting the tires restricting rotation and steering. This is an extremely dangerous potentially deadly situation. We have contacted Ford Motor Company and the dealership. No remedy to this situation has been offered. Please investigate and any assistance is appreciated. I believe this is a wide spread problem Ford is unwilling to deal with. This condition occurs in cold weather and snowy icy conditions. The build up hazard happens even driving short highway distances.

- Darby, MT, USA