A bolt sheared off of the wheel assembly and got stuck between the rotor and break pad causing damage to rotor and break pad. This has since been repaired by the dealership, I am not aware if it was inspected by the manufacturer. I have pictures of the damage from the dealership. No warning lamps or messages prior to the failure. It was in the dealership 900 miles (3 weeks earlier) for an oil change and tire rotation.

- Braselton, GA, USA

1. I had received a Ford Motor Company Ford Customer Service Division, P.O. Box 19043, Dearborn, Michigan 48121-1904 Safety Recall Notice 23S55/NHTSA Recall 23V675 letter dated November 2023. 2. Below are my responses to above questions... - What component or system failed or malfunctioned, and is it available for inspection upon request" ANSWER: A rear axle bolt may fracture. They have inspected months ago. - How was your safety or the safety of others put at risk? ANSWER: I am concern for my wife's safety. - Has the problem been reproduced or confirmed by a dealer or independent service center" ANSWER: Koons is very aware as I have reached out to service advisors, and sent correspondence (web site emails...don't have copies though) between APR24 - JUL24. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others" ANSWER: Yes; months ago. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" ANSWER: Not that we are aware of. Our trigger was the letter sent to us in November 2023. Summary: The letter we received is dated November 2023, we started reaching out to Koons in April 2024, and constantly following up with them. All the same answer...waiting for the part to arrive. That only 5 of these parts come out once a week. I finally gave up in July 2024, as I advised them (by sending web site email, and sending service advisor cell phone a test that we communicate by) that I was going to report to problem to your agency. No response back from either of them. I have written down dates and each time I reached out to them with no luck at all, which is on the original recall letter. To be honest, I am very concern as this is my wife's vehicle to drive. I have advised her to use her parking brake when parking, but understand that there is other impacts if the axle would crack.

- Fredericksburg, VA, USA

On 4 separate occasions the brakes on this Explorer failed to engage. The first incident happened as I was backing out of my garage and the brakes did not engage immediately. This resulted in my damaging our trellis. I was traveling at about 5 mph This happened Sept. 2023. The second incident happened as I was coming out of the car wash and applied the brake, but it did not engage and this resulted in a small fender bender with the car in front of me.- Again very slow speed, about 2 MPH Happened in November 2023. The third incident was on the road as I approached a car stopped for a red light. Again the brakes failed to engage, but I was able to avoid the car in front of me by swerving into the lane to the left. Fortunately no car was approaching on that lane this happened November 2023. The final incident again was on the road. The car in front of me was stopped for a left turn and I applied the brakes, the car did not stop so I swerved to the right onto a lawn and side swiped a tree before the brakes finally took hold. I was slowed down to about 30 MPH happened inJanuary 2024.. This failure in the car braking system has resulted in a substantial money loss. After these incidents I am no longer driving the car. I contacted the dealership and they would not look at the vehicle until it was repaired. We will be returning the car to the dealership for their evaluation of the problem.

- Kintnersville, PA, USA

There is a brake cover, the black plastic/rubber overlay piece that provides traction and grip for the brake pedal. During normal driving today it just slipped off and struck my foot. This is a police car, I understand that it just "slips back on" but it I was emergency Braking or Power Braking, it would be a hell of a time for the brake peddle cover to slip off.

- London, OH, USA

while waiting on red lights and brake pedal has applied pressure the car will still keep rolling forward. Car is new less then 30 days. Dealership confirmed andhas had my vehicle over 50 days. Dealership will not provide me a service record to date after multiple requests in writing and verbally. Car dropped off at dealership 10/24 and to date is still there 12/10. pursuing lemon.

- Seffner, FL, USA

The contact owns a 2022 Ford Explorer. The contact stated that while driving at various speeds, the engine randomly disconnected from the transmission and the vehicle started idling while losing motive power while attempting to accelerate. During the failure the message "Brake Applied; Power Reduced" was displayed. The contact indicated that the failure occurred on six separate occasions and lasted approximately four minutes each time. The vehicle was taken to the local dealer who replaced the brake sensors, but the failure continued to occur. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 1,200.

- Austin, TX, USA