The contact owns a 2022 Ford Explorer. The contact stated that the passenger-??s side rear window failed to roll up. The contact stated that after inspecting the vehicle, as a certified engineer, the master control switch on the driver-??s side door had remained in the down position allowing for the window to remain down. The plastic around the switch was warped, causing the switch to remain in a downward position to activate the button. The contact manually raised the window and disconnected the connector from the circuit board to allow all other windows to properly function. The dealer was contacted, and it was confirmed that the VIN was not under recall for the failure. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 43,000.

- Markleysburg, PA, USA