10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Loose carpet under front seat. Could cause carpet on driver side to buckle up causing gas peddle issues. Had ford dealer look at it but refused to remedy issue. This could cause issues like Lexus had years ago with gas peddle sticking.
- Madison , IN, USA
The rear camera on my Explorer shows a blue screen most of the time and this has become a serious safety issue. A few weeks ago while backing out of a parking spot I almost hit a pedestrian who came out of a double-parked car because the pedestrian was in my rear view mirrors blind spot. Luckily a passenger in my car saw them and alerted me. The remedy for this recall was supposed to be available after August 7th. I have tried multiple times to get my vehicle in for repair. I have complained to my Ford dealer and opened a case with Ford customer service. They each told me something different and I'm not sure what to do now.
- Torrance, CA, USA
While on interstate at 70mph, the front sunroof exploded. Sounding like a gun going off.. was no vehicles in front of me to cause debris.. after pulling over to see what happened I could tell the glass was pushed up away from vehicle. Not only was this safety concern for me. But also the vehicles behind me that had to suddenly stop and avoid the flying glass..
- Senatobia , MS, USA
I leased a brand new 2023 Ford Explorer. The day I was driving it home I noticed a distinct cracking/popping sound when I turned the steering wheel to the left while lifting my foot off the brake. It is not a series of pops. It-??s just one pop when the wheel is turned. When I got home I took out the paper mat that was on the floor to make sure there were no other sounds in the car. The sound happens each time I am in my vehicle & it only happens when the wheel is turned to the left going less than 1 mph. I took it to a Ford dealership. The service advisor heard the sound when I drove a few feet & turned the wheel to the left in the parking lot. The service technician was able to reproduce the sound without driving at all. He turned the wheel, while in the park position, and reproduced it. There are no warning lamps. As of now, I have not been told what it is but it-??s concerning knowing cracking sounds could be rack, steering, tie rod, ball joint or any number of steering or suspension problems. I-??m now worried driving my new SUV.
- Troy, MI, USA
At 36-42 mph the vehicle vibrates underneath, not the stearing wheel, it is clear something is not right. The vibration goes away when you hit 43 mph it smooths out and you dont feel it. No lights come on, I have had it checked and because there is no recall or a faulty light coming on or a sensor in my computer module, there is nothing Ford can do they say. They did tell me that Ford is aware of this as there are about 8 other vehicles they have seen that have this same issue. I am thinking possiibly the drive shaft is not balanced properly, I have done some research online and otheres have complained about this too. Hopeing this will be looked into further, hate the spend all this money on a vehicle and find that by driving it we are ruining something else and then have to spend more money to fix it or it casues someone to get into an accident. Please look into this, my vehicle is not the only one out there and it is brand new.
- Arlington, MA, USA
I purchased a new 2023 Ford Explorer and during the finance process I found out it had a rear back up camera recall. I wasn-??t able to take possession of my vehicle. It-??s been sitting on the car dealership lot where I bought it. I bought it May 26th and the repair still hasn-??t been resolved !! I want my vehicle !! I-??m making a substantial payment on a vehicle I can-??t have !!!! Please resolve this ASAP !!!!
- Rome, GA, USA
- Newfoundland , NJ, USA