10.0
really awful- Crashes / Fires:
- 0 / 4
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 26,175 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I am now having the water leak issue into the GEM due to faulty windshield seal. It is starting to cause electrical system malfunctions. The following is a tsb released by Ford: Ford special message #15773 various electrical conditions resulting from water intrusion into the GEM/cjb some 1997-2002 Expedition and 1998-2002 Navigator vehicles may exhibit various unusual electrical conditions, including but not limited to: Front or rear blower or eatc staying on with key out of the ignition, radio staying on after doors opened and key out of ignition, wiper circuit failure codes, and multiple system warning lights with 'short to power' or 'low battery voltage' dtcs. These symptoms most often occur after a rain or snow. This may be due to GEM/cjb water intrusion resulting from a windshield water leak. To service, remove the GEM and cjb from the vehicle, separate them and inspect for water contamination or corrosion. If found in either component, replace both components and completely reseal the windshield. After doing some research on the internet I have found that I am not the only soul experiencing these issues. Apparently Ford is not fixing this obvious manufacturing defect at their expense but passing it to the customers. This is obviously a Ford issue that they have known about for quite some time. Please help with resolving this issue as some people have spent in the thousands fixing issues that this water intrusion issue has caused.
- Suffolk, VA, USA
The truck caught on fire while parked in the driveway. The truck sat for a day prior to the fire. The fire department and consumer extinguished the fire. The fire originated from under the hood. The fire melted the engine components, destroyed the entire hood, and totaled the vehicle. A mechanic indicated that the fire was due to an electrical failure.
- Augusta, AR, USA
When using the cigarette lighter the whole lighter got too hot and went right through the dash. It burned through plastic and wire burned in half. Very dangerous. This could have burned up the whole dash. Burned my wife's hand after it went through the holder.
- Stilwell, KS, USA
A burning/smoke was coming from under dash, unable to locate problem. Dealer was notified. Feel free to provide any further details on this matter.
- Lodi, WI, USA
I have contacted Ford Motor Co. By phone & email and they say they will get back w/me and never do. There is no follow up on their part. No customer service and no satisfaction. The customer service ended at the signing of the bill of sale. No safety defect.
- Phoenix, AZ, USA
I had an electrical short under the dash caused by moister in the fuse box, which was caused by water leaking around the windshield. I was not to concerned until I took it to the shop and found out that there is 13 pages of service bulletin about moisture get into the fuse box. It does thing as wiper not working while in drive or reverse but will work any other time. Radio not turning off, blower motor not shutting off. Trying to engage the starter while the vehicle is running.
- Newton, KS, USA
The bad door switch causes the dome light and bed light to stay on until the vehicle reaches about 20 mph, making it difficult to see when backing up at night. I have talked to other owners of similar trucks who have the same problem.
- Silvis, IL, USA
This truck burned down a shop building on 1-6-00.
- Judsonia, AR, USA
No summary
- Albuquerque, NM, USA
Computer controller failed.
- Hacienda H, CA, USA
Vehicle was parked and caught on fire. There was a big hole in the dash and the fire department put water into the dash to stop the fire. The whole inside was burned up and damaged from the fire. The horn relays and horn pads were replaced three times.
- Merillville, IN, USA
- Castro Valley, CA, USA