10.0
really awful- Crashes / Fires:
- 1 / 7
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 119,264 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2000 Ford F-150. The contact stated that while inspecting the vehicle, she noticed that the fuel tank straps were corroded and the fuel tank was leaking gasoline due to a hole on the fuel tank. The vehicle was towed to a dealer where it was diagnosed that the fuel tank straps needed to be replaced and was repaired under NHTSA campaign number: 11V385000 (fuel system, gasoline). However, the contact was advised that the repairs for the hole in the fuel tank were not included in the recall. The manufacturer was notified of the failure. The vehicle was not further repaired. The approximate failure and current mileages were 131,930. Updated 12/20/13 the consumer stated there was a hole in the gas tank under the fuel tank straps.
- Monta Selo, ME, USA
Fuel tank fell off of truck while driving down the road. Causing the fuel tank to hit the ground and fuel to leak out of tank. Fire dept. Had to come clean up mess. Had truck towed to dealer for service. Found out after that straps where recalled by Ford. Ford refuses to pay for the tank, the clean up, or the tow. They told me I had been notified and they would only pay for the straps. I find it funny that they didn't have any of my info before I gave it to them. So how did they notify me.
- Greenwood, IN, USA
Traveling at approximately 25 mph, the fuel tank straps snapped and the fuel tank dropped to the ground in the vehicle. The driver, unaware of what happened, heard a noise as she was approaching a stop light. The noise ceased after stopping. The driver then made a left turn when the light changed at which time the noise continued. The driver pulled the vehicle into the next available parking lot and upon exiting the vehicle, smelled gas and found the forward part of the fuel tank on the ground with gasoline leaking. No recall notice was received by the driver or the spouse of the driver at their home address in spite of being told later, after the incident, that several were sent.
- Springfield, IL, USA
The contact owns a 2000 Ford F150. The contact stated that the vehicle was repaired under NHTSA campaign id number:11V385000 (fuel system, gasoline:storage:tank assembly:mounting). After the repair, the fuel tank began leaking. The contact called the dealer and the dealer informed the contact that they could only repair the fuel tank straps at no cost only once under the recall. The manufacturer was also contacted and advised him that the fuel tank would not be covered by the recall. The vehicle was not further repaired. The failure mileage was 135,892.
- Rimersburg, PA, USA
The contact owns a 2000 Ford F-150. The contact stated that both of the fuel tank straps fractured and as a result, the fuel tank was sitting on top of the skit plates. The contact also mentioned that the fuel tank was leaking due to the corrosion damage around the straps. The vehicle was not taken to the dealer. The manufacturer was made aware of the failure who did not offer any assistance since NHTSA campaign id number: 11V385000 (fuel system, gasoline:storage:tank assembly:mounting) did not include the fuel tank. The vehicle was not repaired. The failure and the current mileage was 164,621.
- Marlboro , NY, USA
As of 12-10-2010 I was at work and was walking toward the truck and notice the gas tank was hanging.I called my boss and told him the situation.so I took a rachet strap and strap it up.drove over sixty miles home to local auto store and picked up new straps.as I was replacing straps I notice a strong odor of gas.also when replacing these straps that I notice alot of rust on gas tank where gas straps were placed.wanted to take a wire brush to it but was afraid of the wire brush putting a hole through it.also maybe a spark and kaboom.besides that took the truck to dealership and service advisor came to us and told us that gas tank has 3 holes in tank around front strap and is to dangerous to drive.he said that he would get ahold of Ford and more than likely they would put us in a rental and fix tank.he comes back and said they would not fix.he told us that we have a case.so called Ford and they told me that the only way they would fix the tank if it would drop to the ground.I see that as a personal safety issue for me and people behind me.Ford showed no concern and that bothered me.but since the tank dropped I have smelt gas and the dealership noticed the corrosion and rust under the straps and Ford still did not care.
- London, OH, USA
I may be possible that if your vehicle is operated in a high corrosion areas for an extended period of time, one or both fuel tank straps could potentially fracture. Strap fracture may result in the fuel tank contacting the ground. If the fuel tank contacts the ground and develops a leak while driving, there is a potential for fire. The time Ford estimates for this repair to occur is erroneous. It takes half a day in the shop to determine if the straps are in good of bad shape. Then they have to order a repair kit. To do the actually repair, close to a day in the shop. I need my vehicle for work and Ford will not loan me one free of charge.
- Metairie, LA, USA
The contact owns a 2000 Ford F150. The vehicle was parked when the contact noticed a pin sized hole on the fuel tank and the bracket was completely rusted. The contact referenced NHTSA campaign id number 11V385000 (fuel system, gasoline:storage:tank assembly:mounting); however the technician was unable to perform the recall repair until the bracket was replaced. The vehicle was not repaired. The contact expressed concern that the bracket replacement should have been included in the recall remedy. The manufacturer was notified of the problem but provided no assistance. The approximate failure mileage was 115,000. The VIN was unavailable.
- Blairstown , NJ, USA
Ford has issued a recall for defective fuel tank straps that may corrode and cause a potential fuel leak. I brought my truck in for the recall and sure enough my straps are corroded. The vehicle is at a Ford dealership and they will not replace the straps because the corroded straps have started to corrode the tank. According to the dealer the tank will begin leaking if they replace the straps. The dealer called Ford customer care and they would not cover the tank. I also called Ford and they refused to cover the tank and also will not replace the straps unless I purchase a tank from them to replace. If my straps break I will lose my tank and potentially cause a fire or accident to another vehicle. The recall does not currently address additional damage caused by the defective straps. The damage to my tank is a direct result of the defective straps and should be covered under this recall. I leave in new england and am sure there are many other Ford trucks with the same problem. What recourse do I have to get this resolved? spoke with [xxx], a customer service supervisor at Ford customer care in Florida, case #[xxx]. any assistance would be appreciated, information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Plymouth, MA, USA
The contact owns a 2000 Ford F-150. In the attempt of getting the vehicle repaired under NHTSA campaign id number: 11V385000 (fuel system, gasoline:storage:tank assembly:mounting), the dealer diagnosed that the recall could not be performed due to rust being in the fuel tank. The vehicle was not repaired. The manufacturer was notified of the defect, but denied any assistance with the repair. The failure and current mileage was 96,000.
- Valley View, OH, USA
The contact owns a 2000 Ford F-150. The contact stated after receiving NHTSA campaign I.D. number 11V385000 (fuel system, gasoline:storage:tank assembly:mounting) the contact took the vehicle to the dealer. The dealer stated they could not perform the recall due to a skid plate covering the fuel tank. The contact stated one of the straps were broken and if the other strap brakes the fuel tank could drop on the skid plate. The contact called the manufacturer and stated there was nothing they could do. The contact stated the vehicle was unsafe to drive. The failure mileage was 218,000.
- Fenton, MI, USA
The contact owns a 2000 Ford F-150. The contact stated that while having regular maintenance performed on the vehicle, he was advised that the vehicle was in need of repairs under NHTSA campaign id number: 11V385000 (fuel system, gasoline torage:tank assembly:moun). The mechanic also advised that the fuel tank needed to be replaced since the straps were severely corroded and could possibly cause a fuel leak. The manufacturer was made aware of the failure who did not offer any assistance since the fuel tank was not included in the recall. The vehicle was not repaired. The failure and current mileage was 214,422.
- Monroe, NC, USA
The contact owns a 2000 Ford F150. The contact stated the vehicle was taken to an authorized dealer for a recall repairs under NHTSA campaign id number:11V385000 (fuel system, gasoline: Storage: Tank assembly: Mounting). After the remedy repairs were performed, the fuel tank began leaking a significant amount of fuel. The dealer refused to take responsibility in correcting the defect. The manufacturer was made aware of the failure and they were unable to provide assistance. The approximate failure mileage was 109,000.
- Logan, OH, USA
Rear fuel tank strap broke, and very corroded. Fuel tank only six inches from ground! used a tie down strap rated at 300 pounds to fasten fuel tank to frame.
- Warrenton, VA, USA
The contact owns a 2000 Ford F-150. The contact heard a dragging noise coming from the rear while driving approximately 25 mph. The contact then noticed that the fuel tank was dragging and leaking fuel onto the ground. The vehicle was stopped and then towed to an authorized dealer, who stated that the fuel tank straps were corroded. The manufacturer would not assist with the fuel tank replacement because the vehicle was not included in the recall associated with NHTSA campaign id number 11V385000 (fuel system, gasoline: Storage: Tank assembly: Mounting). The vehicle had not been repaired. The failure and the current mileages were 250,000.
- Waterford , WI, USA
The contact owns a 2000 Ford F-150. The contact stated that the vehicle was taken for routine maintenance when informed that the fuel tank straps were fractured and only one strap was leaving the fuel tank attached to the vehicle. The contact spoke to the manufacturer in regards to NHTSA campaign id number: 11V385000 (fuel system: Tank assembly) and was told that the vehicle and state of Nebraska was not included in the recall. The vehicle was not repaired. The failure and current mileage was 180,000. Updated 09/08/11 the rear fuel tank straps were replaced. Updated 09/14/11
- Hastings, NE, USA
On July 19, 2011 the fuel tank dropped out from underneath my 2000 Ford F 150 while going over the beacon newburgh bridge in NY. Gas leaked all over and had the nys police as well as the beacon fire dept. Incident was reported to the nydec. No fire but fuel leaked out of tank. Vehicle was towed to garage for repair at the cost of over $1100 not including the $190 towing fee. I am lucky that this tank did not blow before I could make it to were I could pull over safely. There was no break down lane on the bridge.
- Poughkeepsie, NY, USA
In April 2011, while driving our Ford F150, model year 2000, along a country two-lane road in a rural county in Virginia, at approximately 40 mph, the gas tank dropped onto the road causing a large hole in the tank and the loss of nearly 3/4 tank of gasoline. I was able to brace the tank up with a rope long enough to get to our son's home a short distance away and lucky enough not to run out of gas until I pulled into his yard. There was no injury but sparks flew from the tank after it dropped onto the road. Fortunately there was no fire. I had a mechanic replace the tank and the strap and have had the truck back into the shop twice to repair leakage and had to replace the neck assembly as well. We were made aware of the recall on our model F150 and took all receipts to the local dealership. We were told that this truck was not included in the recall and the dealer refused reimbursement.
- Midlothian, VA, USA
The contact owns a 2000 Ford F150. The contact stated that while driving 40 mph, the fuel tank suddenly detached from the vehicle with a full tank of gasoline fuel. Neither the dealer nor the manufacturer were notified of the failure. The vehicle was towed to a private mechanic who replaced the fuel tank, modular, straps, hoses, clamps, and the tank pressure sensor. The current and failure mileages were unknown.
- Mentor, OH, USA
- Polk, MO, USA