10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 82,857 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
In June 2015, the air bag light in my Ford F150 illuminated, indicating a problem. I took my vehicle to a Ford dealership. They told me that the deployable restraint system, specifically the pretensioner, had malfunctioned and possibly would fail to function as intended in the event of a crash. The service technician indicated that the restraint system is connected to my air bags, which might fail to work in a crash, increasing the risk of injury. After paying the diagnostic fee, I was given a repair estimate of an additional $392.21. Not wanting to risk injury in the event of a crash, I had the pretensioner replaced. The buckle pretensioner is a critical safety device that should never fail under normal use. My vehicle has never been in an accident. It is my understanding that some pretensioners have failed due to simple seat position adjustments, which, to me, is evidence of a poor design. Ford has recently recalled many 2013 ' 2014 vehicles for poorly made pretensioners, recognizing the safety issue surrounding them. I requested that Ford reimburse me for the cost of the pretensioner buckle; however, Ford denied this request. I have the original pretensioner and all receipts available.
- West Palm Beach, FL, USA
April 14, 2014 after leaving my doctors office I buckled my seatbelt as required by federal law I made one left hand turn and stopped for a red light as I began my turn to the right when light changed the sealbelt came loose from the buckle. The top of the buckle was stuck downward and would not release for me to buckle it again. When returning home I called mike shad Ford in jacksonville Florida where I purchased it. I was told my truck was out of warranty and they would replace it for $294.71 dollars it was not on a recall list. I therefore called Ford Motor Company and tried to explain to the young lady whom answered the phone what happened telling her it needed to be put on a recall list she refused to listen and hung up. I then called the NHTSA and reported it to them. I am sure I am not the only one who purchased that year truck that this has happened to. I feel that Ford should have replaced my part free of charge however they did not. So I paid for the new part and it was installed by a trained Ford technician. I feel I should be reimbursed by Ford if not the dealer. Complaint number by NHTSA 10584144.
- Jacksonville, FL, USA
The contact owns a 2006 Ford F-150. The contact stated that the driver's side seat belt buckle malfunctioned and caused the buckle not to latch. The vehicle was taken to the dealer where the technician verified the failure and replaced the seat belt buckle. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure and current mileage was 63,900. Updated 6/10/14 updated 8/23/2017
- Jacksonville , FL, USA
A deer ran out in front of vehicle..road wet and it was foggy..tried to keep from hitting deer..back of truck fishtailed..loss control..hit a ditch and embankment...air bags did not employ and seat belt did not lock...had a fracture in L2 vertebrae of back..Ford has denied any fault in air bag or seat belt function...truck was totaled by insurance company.....
- Danese, WV, USA
The passenger side seat belt has become unusable due to not coming out to be able to belt in passengers. Also, it will not retract fully. This is a serious safety issue, due to seat belt laws and regulations and passenger safety issues, and should be addressed and fixed on any Ford that is having such issues or similar issues.
- Chandler, IN, USA
Seat belt tensioner on vehicle goes bad and airbag light will come on intermittently and stay on while driving. Per Ford Motor Company air bag might or might not deploy in accident which puts my life endanger.
- Omaha, NE, USA
- South Plainfield, NJ, USA