10.0

really awful
Crashes / Fires:
7 / 0
Injuries / Deaths:
7 / 0
Average Mileage:
38,500 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #12

Apr 242022

F-150

  • miles
Driver's seat was adjusted in order to fit toddler seat in back seat. Air-bag warning light came on on dash. After research on the Internet we saw a lot of owners were having the same problem. Not on this year and model only and various reasons caused the problem. It does seem to be isolated to the wiring under the seat. The light will go off at times and then come back on after a few days. Are there enough vehicles to prompt a recall? This is a safety issue with the Air-bags may not functionally properly. Thank you.

- Snellville, GA, USA

problem #11

Mar 012022

F-150

  • miles
Have had the vacuum pump replaced twice and it-??s dead again causing brake failure, the timing chain stretch already cost me one engine and now a year later the chain has stretched again on the new motor not very happy about that and passenger air bag turns on and off randomly with no codes only a warning again for no reason.

- North Bay , AK, USA

problem #10

Oct 312021

F-150

  • 20,000 miles
The contact owned a 2011 Ford F-150. The contact stated that while driving at low speeds at night and approaching the canal, the air bag exploded without warning or impact. The contact sustained facial injuries and there was propellant in his mouth and he lost his eyesight temporarily. The contact became unconscious during the incident. The contact bounced off the bridge and crashed into an unknown truck with 6 occupants. It was unknown if there were any injuries to the other vehicle however they performed CPR on the contact. The contact eventually regained consciousness and woke up in an ambulance. The contact mentioned his wife was in the vehicle at the time of the failure. The vehicle was towed to an unknown location. There was an independent investigation and the black box data was collected. There was no reported fire. A police report was filed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified but no further assistance was provided. The vehicle was deemed a total loss by the insurance company. The approximate failure mileage was 20,000.

- Fairhaven, MA, USA

problem #9

Sep 242021

F-150 6-cyl

  • miles
Both my airbag lights remained on & off between 2017 until 2019, after more than 4 repairs 2013-2015 on the airbag system, according to the dealer I have to change the evaporator every 2 years. But since the last repair of the A/C in 2015 it is still working. In 2017 i had some throttle problems, I had to clean my fuel injectors and throttle body and change the sparkplugs. Both airbag light remained on/off. On 26 january 2019 my power steering failed and both airbag lights remained permanently on. I had to buy a new racking pin February i 2019. With regard to airbag lights after scanning they told me I have to change the OCT, or the airbags, after the latest scan july 2019 I had to change both seat belts. I still have not change them. I donot trust them any more ( the dealer went suddenly bancrupt nov 2021) I have the impression my problems are either factory made maybe recalls can shed more light and or bad unprofessional service. My latest problem since 24 sept 2021 is failure of the transmission 6R80 the scan result P0720, P0722 recommendation replace lead frame connector, the filter, gasket and the oil. NHTSA & Ford have recalls/CSP since 2016 till end 2020 on the lead mold frame problem. According to the new local dealer I am not eligible for the recall/CSP because 10 years has passed. " the warranty cover a total of 10 years or either 150.000 miles whichever occurs first",. I bought my F 150 xlt 2011 3.7L ecoboost on 13 april 2011 but my mileage is since 24 September 86.681 miles. Can i apply for recall or CSP " My result of vin # says 0 unrepaired recalls, what does that mean.I have sent FoMoCO 3 letters since october 2021 they never answered me. I am an international /foreign client living in Curacao former Netherlands Antilles. Do we share as clients the same benefits as USA clients"

- Curacao, Willemstad, FL, USA

problem #8

Oct 142020

F-150

  • 12 miles
Airbag light came on after oil change while driving vehicle home.

- Fort Collins, CO, USA

problem #7

Jun 162020

F-150

  • 160,000 miles
The contact owns a 2011 Ford F-150. The contact stated that while his wife was driving out of a parking lot at 5 mph, the vehicle experienced unintended acceleration. No warning lights illuminated. As a result, the vehicle crashed into a parked vehicle, another vehicle that was exiting the parking lot and two pedestrians. Both pedestrians were injured and required medical attention. The contact stated that one of the pedestrian had to have surgery. The driver did not sustained injuries. The contact also mention the air bags failed to deploy. A police report was filed. The vehicle was towed to a tow lot. The dealer nor manufacturer were not made aware of the failure. The failure mileage was approximately 160,000.

- Hialeah, FL, USA

problem #6

Mar 092019

F-150

  • 77,000 miles
I was sideswiped by another pick up truck. The contact sent me through a guardrail, down an embankment (roughly a 20ft drop), and nose first into a field. My 2011 F150 was deemed a total loss by allstate. My problem is none of my airbags deployed. This accident happened on a highway where I was traveling about 58 mph. Thankfully I wasn't injured but, my safety equipment was faulty.

- Seneca Falls, NY, USA

problem #5

Feb 082017

F-150

  • 48,000 miles
2011 Ford F-150 traveling at approximately 40 mph traveling straight and another truck turned in front of the F-150. Brakes were pressed and could not stop fast enough to avoid the collision. Truck air bags did not deploy. Not sure if air bag failure or truck wiring/computer communication failure. Would be nice to get more information on why the air bags would have not deployed.

- San Angelo, TX, USA

problem #4

Dec 022016

F-150

  • miles
Complaint our 2011 Ford F150 had an involuntary airbag deploy on the passenger side of the vehicle. After further review from the Ford dealer they maintain that they do not know what the cause is. Currently Ford is reviewing however, will not respond to when the evaluation will take place or how long the evaluation will take and that Ford council is "reviewing" however, they will not tell us when we can expect a response or remedy if at all. Additionally, the vehicle will not start and Ford dealer and Ford corporate are telling us, thought the vehicle does have a short in the electrical system and there are melted wires that could have caught fire had we not stopped the vehicle, they are not sure the premature airbag deployment and the short circuit of the wiring are related. Though the incident happened at the same time the Ford dealer maintains that they are not convinced that it failures are related. We were driving down the highway out of state from where we live and the dealer was over hundred miles from the occurrence and it has now been 7 days at the dealer with no resolve offered not do we know when we might hear back. Currently the dealer refuses to work on the truck until they hear from Ford and Ford told us it is under review with legal and no actions will be done until "legal council" has reviewed. We have a customer service representative and we call daily and it appears that there have been other with the same problem. Can we obtain how this was resolved?

- Coto De Caza, CA, USA

problem #3

Sep 142015

F-150

  • 75,000 miles
The contact owns a 2011 Ford F-150. While driving at approximately 20 mph, the steering wheel seized. In addition, the vehicle drifted slightly to the left and the brake pedal was hard when depressed. The vehicle continued to drift and crashed into the front of another vehicle. The contact stated that the "service advancetrac" warning message displayed. The air bags did not deploy. The vehicle was not diagnosed or repaired. A police report was filed and no injuries were reported. The approximate failure mileage was 75,000.

- Gladstone, OR, USA

problem #2

Sep 152013

F-150

  • 60,992 miles
I wrecked my 2011 F150 ecoboost, I hit a 4 ft culvert and 4 trees, to which the 4th stopped me. My air bags did not deploy or attempt to deploy, in which case caused me to have whiplash and severely sprained ankle w/torn ligaments and tendons requiring a half cast and walking boot. How the accident occurred and time was approximately 9:40ish P.M. I came around a curve, with cruise set on 60 mph, there was a tractor trailer in the majority of my lane, I swerved to the right to avoid it. When I hit the culvert my truck dashboard said something about trac on and ok, I went airborn, the culvert broke a tie rod and the trees took out the passenger side of my truck, the last tree I hit stopped me.....I called Ford and they are referring it to their legal department, suppose to be sending someone out to look at my truck (I might add that passenger side window was broke out too) and be contacting me in a 15 day range period. In the mean time....I think it was a safety hazard and needs to be looked into.

- Carthage, TX, USA

problem #1

Aug 082012

F-150

  • 21,000 miles
The contact owns a 2011 Ford F-150. The contact stated that the vehicle was traveling 70 mph when the contact crashed into the rear of another vehicle. The contact stated that none of the air bags deployed. There were no injuries and the vehicle was towed to an auto repair facility. The contact stated the manufacturer refused to inspect the vehicle. The failure and the current mileages were 21,000.

- Meaker, OK, USA