10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 71,164 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2012 Ford F-150. While driving 30 mph, the advance track system indicator illuminated. Also, the turn signals and steering control became inoperable. The vehicle was pulled over to a shoulder lane where the vehicle was able to restart normally. The vehicle was taken to a local dealer (jc lewis Ford, 9505 abercorn street, savannah, ga 31406) where it was diagnosed that the electronic steering gear failed and needed to be replaced. The vehicle was not repaired. The VIN was included in NHTSA campaign number: 16V248000 (power train). The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 53,000.
- Pooler, GA, USA
I was driving down road approx 30 mph went to make a turn and lost all power steering luckily no other cars aroumd. My vehicle only had 34786 miles on it. Contacted Ford and got no where could not even talk to someone higher up than the complaint department. Went to dealership and found out repair would be $ $1418.59 to replace the electronic power steering rack. I have seen where numerous Ford vehicles have been recalled for this particular power steering.
- Shinnston, WV, USA
Adv track service light, code U0428. Dealer says can't replace sensor, need to replace with sensor & rack $1500 to $2000. Come on Ford, if they won't replace original components, and have to buy redesigned system... doesn't that tell you the original design was messed up?
- Hope, IN, USA
I was driving in a hwy about 45 mph on a curvy road when seconds before I took a curve road a sign apear in my dashboard saying power steering fault and inmediatly my weell turn hard in the middle of thr curveroad so step on brake and it was terrible hard for me to drive my truck to the side of the road because I had a injury in my right hand so lucky not automoviles come or foward on the road at the time...I recomended to report any future incidents simillar with 2012 F150...
- Atlnata, GA, USA
Steering column sensor failed leading to complete failure of the electronic power steering system. Power steering failure occurred while in motion while turning. A search of internet forums confirms this is a widespread issue with this vehicle make and model.
- Boise, ID, USA
My 6 month pregnant wife was driving the truck when the dash read "power steering assist fault" she lost all power steering and was un able to control the vehicle. Talked to Ford dealership, they said rack is faulty. Thankfully my wife, niece and unborn child where un harmed when the defective piece failed. This is a safety hazard and should be recalled immediately. If they were traveling at high speeds, she wouldn't have been able to control the vehicle on a corner.
- Columbia, MO, USA
The contact owns a 2012 Ford F-150. While driving approximately 50 mph, the steering wheel seized without warning. The contact stated that the "power assist fault" code displayed on the instrument panel. The vehicle was towed to the contact's residence. A dealer was not contacted. The manufacturer was made aware of the issue and stated that there was no recall on the vehicle. The failure mileage was approximately 92,000.
- Luskin, TX, USA
The contact owns a 2012 Ford F-150. While making a right turn, the steering wheel inadvertently became difficult to maneuver and the power steering fault indicator illuminated. The vehicle was taken to Ford of port richey (10715 us-19, port richey, fl 34668 (727) 868-9545) where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 33,840.
- Port Richey, FL, USA
Vehicle traveling approx 35mph on a city street around a curve when the epas system failed suddenly. Steering became extremely difficult and vehicle was nearly involved in a collision. Vehicle dashboard displayed "service advancetrak" and " electroinic power steering assist failure" simultaneously. Vehicle was towed to dealership. No official diagnosis from dealer.
- Lemon Grove, CA, USA
Steering locks
- Cassadaga, NY, USA
Power steering complete failure. While driving the power steering light came on saying power steering assist failure. Seems to be a recall on many other Ford. Could barely steer the vehicle.
- Lutz, FL, USA
The power steering unit had to be replaced, approximately 5 years old and 70,000 miles. We experience the same issue previously with another F150 previously owned. This is a very common issue and should involve a recall. Cost for the repair was over $2000, took 5 days (including the weekend) and was performed at a Ford dealer. Turning was difficult and had we not gotten it fixed, it may have led to complete loss of steering while driving. I drive a lot for work and often on highways with tractor trailers and higher speeds.
- Elizabethtown, PA, USA
The contact owns a 2012 Ford F-150. The contact stated that while driving about 58 mph, the steering lost power. The service wrench warning light illuminated. The vehicle was pulled to the side and restarted. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was 121,750.
- Greencastle, IN, USA
The contact owns a 2012 Ford F-150. While driving 25 mph, the vehicle misfired and the steering failed without warning. The vehicle was taken to an independent mechanic. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The VIN was unknown. The failure mileage was 70,000.
- Bonnerdale, AR, USA
The power steering went out on my vehicle while driving down a two lane winding road. It went from being easy to steer to very hard to steer. Message came on stating service power steering now.
- Aguanga, CA, USA
Was making a right turn from a state road to a city street the dash display popped up stating there was a power steering assist fault and I lost my power steering immediately. I was able to forcefully turn the steering wheel to avoid going into oncoming traffic. Don't believe my wife would have had the same results. Took vehicle to Ford dealership to be looked at. $1600 later to replace the rack and pinion steering unit which includes the power steering assist mechanism. I was lucky to not get into a crash. After reading about other people having the same issue which did result in a crash, I feel Ford needs to put this on re call notice before a death occurs.
- Coral Springs, FL, USA
Advancetrac service light comes on. Turn signal quits working. Just like all the thousands of other people with the problem. Apparently the steering can freeze up which is demonstrated on you tube videos!!! needs to be recalled by Ford for major safety concern!!! could kill someone. Are we just waiting till it kills someone"?" hopefully this helps.
- Fairview Park, OH, USA
Steering wheel locked while driving: We came from a water fest that afternoon but because of the weather we have to packed and go home. My mother, 8 years old son is with me and my dog. We are heading home in a two lane street. It's was raining and there is a lot of cars. In a sudden blink of an eye I was surprised that my steering wheeel of my truck is not moving. It was locked in 11 O'clock angle heading to on coming. I tried to control it no time it's just second, I know it's going to hit and all come out in my voice is mama. The time after accident I'm all shaken. I'm so terrified my friend told me I was in shocked for a little while. When I gain consciousness, I saw my friend hubby trying wake me up. I looked for my boy. I saw my mom in pain, can't move out of my car. I feel numb and my legs are shaking. Seing my boy outside and mom makes me happy. But I'm worried about the car that hit. I cnt walked that far until unbulance took us all.
- Killleen, TX, USA
When turning the wheel, there are stiff to stop points, control is imposable, the truck is dangerous to drive. I can not afford two thousand dollars to repair, spent all I had to buy the truck. City driving is tricky and I could run over someone, I cant drive my truck.
- Plymouth, NH, USA
- Acworth, GA, USA