10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 73,017 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
After turning steering to full lock, advancetrac warning light comes on, traction contol light comes on, and turn signals will not operate unless the lever is held down. After several start/stop engine cycles, system re-sets until steering is turned full lock again.
- Fort Mill, SC, USA
The contact owns a 2012 Ford F-150. While turning at a low speed, an abnormal noise could be heard and the steering wheel seized. In addition, the power steering fault warning indicator illuminated. The contact stated that excessive effort was needed to safely operate the vehicle. The vehicle was towed to the contact's residence and then to manistee Ford (3471 grant hwy, manistee, mi); however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 101,000. * the consumer stated Ford was called and truck was fixed.
- Kalvea, MI, USA
The power steering stopped providing power assist consistently and it is intermittent. The steering wheel feels sticky and hard to turn. There is no hydraulic system to check fluids on and I believe that there is no serviceable components of this steering system. This vehicle has relativity low mileage (>50K) and driven on paved roads. This was noticed while driving taking a turn and is present on highway and city driving.
- Cortland, NY, USA
While driving at 60 mph on the highway, the electric power steering locked up during a turn. The system locked for less than a second, and then freed up so that I could finish the turn. Luckily the steering did not lock up before or after the turn, so that I could complete the turn and get off the highway. After getting off the highway, I stayed on county roads to reduce speed to 30mph and see if the reduced speed helped. After 30 more minutes of driving the steering was completely locking up when driving straight or turning, and screeching very loudly. The "service advance trac" message showed up, followed by "electric power steering fault" message. I had the vehicle towed to the nearest mechanic, where they said the whole electric power steering needs to be replaced, costing around $2000. I have not gotten the work done yet and hope that there is a recall with the amount of complaints for this same issue. If the steering were to lock up any sooner than it had, there could have been major injury or death.
- Monroe, WA, USA
The contact owns a 2012 Ford F-150. While attempting to reverse the vehicle with a trailer hitched to the rear of it, the steering wheel became difficult to turn. The power steering warning indicator illuminated as the failure occurred. The vehicle was not taken to a dealer for diagnostic testing. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 190,000. * consumer stated: I started vehicle back up light on dash came on power steering was loose. I parked the truck, this was Saturday morning, no service department was open. Sunday evening, I started vehicle up, power steering was working. Updated 10/19/18
- New Roads, LA, USA
Pulling out of my drive way the power steering went outwithout any warning. Light came on saying service advance trac. I live on a country road speed limit is 55 mph. I was lucky to get my truck back into my lane before a car coming headed on was upon me. I am lucky I did not have a head crash. Had yruck serviced a cost of $2034.64 to fix the truck only has 40,614 miles on the it. I can not understand why so much. Plus the dealership has does other vehicles with the same problem. They only warranty this fix for two years. Why is this not a recall with so many vehicles with this advance trac.
- Eaton, OH, USA
My truck lost power steering while turning with trailer on farm road. The steering was very hard, so that, I almost collided with bee hives. At first, the electric power steering screeched, the then I got a service message " service advance trac". finally, I got a message of " power steering fault". I suspect the steering rack assembly (epas).
- Pahala, HI, USA
Yesterday as I was making a turn through a busy intersection, my steering wheel suddenly locked up and the alert "service advancetrac" popped up on my dash. I was unable to complete the turn, and a car going nearly 55 mph swerved around me and missed T-boning me by a few feet. Initially, I was just concerned. But after going to the mechanic and finding that my steering control module is faulty (this vehicle only has 62,000 miles on it), and this is a well-known issue in other Ford vehicles and in the F150 as well, I became furious that Ford has not issued a recall when I could have been killed yesterday. If Ford does not make this right, I will never purchase another Ford vehicle, will encourage all my friends/family to never purchase a Ford vehicle, and will use my considerable business and personal network to ensure that they all know that Ford knows about a very significant issue and is refusing to issue a recall for an issue that could lead to the death of its customers. I called the minions at the 1-800 number and they told me they could not help me and that Ford had not issued a recall for this issue and I was on my own. I'll pay the $1500 + labor now. But I'll be back with my attorney if this issue is not addressed to my satisfaction.
- La Mesa, CA, USA
While traveling the electronic power steering assist failed rendering the truck nearly impossible to control. Dealer (rodeo Ford) replaced entire steering rack and within 500 miles it failed again. This time whilst towing a 5600 pound trailer down a 6% grade in Arizona. Nearly killed my entire family.
- Peoria, AZ, USA
The vehicles steering has made a loud popping noise and now my two front tires are completely out of alignment. Both are pointing outwards. The vehicle will not steer correctly and the steering wheel has turned off of center. I can not drive the vehicle straight going down the road. I was backing out of my driveway when the vehicle made a horrific noise and started all this wacky driving.
- Lindsay, OK, USA
While driving lost power steering ; power steering assist fault showed up on screen
- Signal Mountain, TN, USA
The power steering assist totally cut out without warning in the middle of a turn out from a parking lot on to a 6-lane highway. I was not able to complete the turn. The truck shuddered very roughly as the power steering failed. Luckily there were no other cars on the road at the time. If there were, one would have hit me and it would have been bad. I turned the A/C off and my power steering came back. It has not happened again yet. But I am very concerned that it will happen again. I hope that this report, if supported by many more from other owners, may point to a larger problem, if one exists.
- Spring, TX, USA
Electronic power assisted steering failure-epas is cutting out most of the time causing over steer and under steer conditions due to the amount of force needed to correct on left and right turns. Steering will get difficult to control on turns just like the non power steering vehicles of old. This occurs at startup and with vehicle in motion and ends with park and vehicle shut off. Can supply video footage if requested.
- Lower Burrell, PA, USA
The contact owns a 2012 Ford F-150. While driving 45 mph, the service advance track indicator illuminated and the steering wheel became inoperable. The vehicle was pulled over to the shoulder lane where the wheels and steering wheel began to independently rotate. The vehicle was taken to courtesy Ford Lincoln (401 pleasant valley blvd, altoona, pa 16602) where it was diagnosed that the steering rack failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified and stated that there were no recalls for the failure. The contact was refereed to NHTSA. The failure mileage was approximately 69,000.
- Altoona, PA, USA
The contact owns a 2012 Ford F-150. While driving 65 mph, the power steering and traction indicators illuminated on the instrument panel. Also, the power steering lost power for up to thirty seconds. The failures occurred several times within the past few weeks. There were no recalls associated with the VIN. The contact reached out to the dealer (krause family Ford, 195 woodstock pkwy, woodstock, ga 30188) where an appointment was scheduled for January 20, 2018. The manufacturer was contacted. The failure mileage was 107,000.
- Acworth, GA, USA
The contact owns a 2012 Ford F-150. While driving 30 mph, the advance track system indicator illuminated. Also, the turn signals and steering control became inoperable. The vehicle was pulled over to a shoulder lane where the vehicle was able to restart normally. The vehicle was taken to a local dealer (jc lewis Ford, 9505 abercorn street, savannah, ga 31406) where it was diagnosed that the electronic steering gear failed and needed to be replaced. The vehicle was not repaired. The VIN was included in NHTSA campaign number: 16V248000 (power train). The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 53,000.
- Pooler, GA, USA
I was driving down road approx 30 mph went to make a turn and lost all power steering luckily no other cars aroumd. My vehicle only had 34786 miles on it. Contacted Ford and got no where could not even talk to someone higher up than the complaint department. Went to dealership and found out repair would be $ $1418.59 to replace the electronic power steering rack. I have seen where numerous Ford vehicles have been recalled for this particular power steering.
- Shinnston, WV, USA
Adv track service light, code U0428. Dealer says can't replace sensor, need to replace with sensor & rack $1500 to $2000. Come on Ford, if they won't replace original components, and have to buy redesigned system... doesn't that tell you the original design was messed up?
- Hope, IN, USA
I was driving in a hwy about 45 mph on a curvy road when seconds before I took a curve road a sign apear in my dashboard saying power steering fault and inmediatly my weell turn hard in the middle of thr curveroad so step on brake and it was terrible hard for me to drive my truck to the side of the road because I had a injury in my right hand so lucky not automoviles come or foward on the road at the time...I recomended to report any future incidents simillar with 2012 F150...
- Atlnata, GA, USA
- Ephrata, PA, USA