While driving on the highway, the sunroof suddenly shattered. There was no impact to cause this to happen.

- Howell, MI, USA

The contact owns a 2012 Ford F-150. The contact stated that after entering the vehicle, the sunroof shattered. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 18,800.

- Staten Island, NY, USA

Sunroof shattered while driving down the road. The weather was nice about 60 degrees and clear skies. There were not any cars in the same vicinity as my truck. Nothing hit the glass, it just shattered out of nowhere.the sound was extremely loud and the glass was pushed outward.

- Houston, TX, USA

I was driving along with no one very close to me and I heard a loud boom and then some air whistling. My sunroof shattered. When I pulled over and checked, it had an upward bubble in the middle. Nothing hit the truck and I had been driving for at least 30 minutes when it happened. Then the glass started to make pellets and fly off. We took it to Ford and it was not covered under the existing warranty (certified pre-owned vehicle). Has this happened to others" is this a defect" thank you.

- Odessa, FL, USA

Driving down the freeway, I heard what sounded like a loud pop! I had my 10 month old grandchild in the back seat. I began to look around trying to see what happened. I was not passing an under pass nor was there any debris on the road. I looked up to see the moon roof had just exploded! shaking, I pulled the visor over the glass and pulled over. I looked at the top of the moon roof, it was smooth and took pictures of it. On the inside it was in a thousand pieces, but hanging in there. I took pictures of that as well. I then took it to Ford and upon visual inspection, the service writer as well as another service tech acknowledged no impact was visible to the roof. Ford has denied my claim on the moon roof claiming there must have been an impact. I am now sitting on hold with Ford customer care to dispute their nonsense and letting them know that I have found a forum on edmond's about exploding moon roofs. I also noted that another Ford customer is experiencing the same problem with Ford acknowledging the problem and issuing the same result as was given in my report, namely, it must have been an impact! I also told them if anything had happened to my grandson, I would be in a lawyers office today! I have just gotten off the phone with Ford customer care and spoke with [xxx] who has contacted the dealer to appeal Ford decision on the claim. I am at the point of waiting to hear the results. I told Ford they need to investigate what the issue could be and [xxx] stated that they have also filed with the NHTSA on my behalf. I am hopeful at this point that Ford can resolve my issue, but most importantly they need investigate the manufacturer and make sure the product is according to U.S safety standards. My vehicle is a 2012 Ford F-150 platinum eco boost. At the time of the incident, my vehicle is less than 9 months old and under 25K miles. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Katy, TX, USA