My radiator cracked and was replaced by Firestone in Nashville, TN. Firestone Address 7644 Hwy 70 S Nashville, TN 37221 Immediately after a loud screeching sound began. Which intermittently turns into a metal on metal and chirping sound with mild vibration. Subsequently I left the vehicle with Firestone for 1 additional week after the repairs were completed, including a 5 point inspection which did not illustrate any additional problems or recommended repairs. They said they were unable to diagnose the issue without the store managers opinion who seemed to be on an indefinite leave of absence and no specific estimated time frame. Several months later I went back into the same location to talk about my concerns with a manger On 1/16/2025. The manager personally setup an appointment for 1/18/2025. 15 minutes before they closed for the day I called. They said they didn't have time to it and that they will not be able to tomorrow either. I cannot comprehend how a licensed shop can operate this way. They're not prioritizing revisiting their previous repairs which have caused an extreme burden on my ability to care for multiple kids with severe disabilities. I have been extremely flexible with them and cannot help but feel they're trying to avoid service to hide past mistakes they do not want to address.

- Pegram, TN, USA

I was instructed to take my truck in for a recall of a sudden downshift issue with the transmissions molded leaf frame. I had told the ford representative that i was experiencing similar symptoms with my vehicle. and some symptoms that were even of even greater risks to me where when coming to a complete stop my vehicle would fail to gain proper speed facing oncoming traffic!! Also i had told the representative that due to those issues i also had the computer re-programmed previously to try to resolve the issue before becoming aware of the recall... i also had purchased an engine and transmission harness from a ford dealer prior to the recall as well, All for which i have not been re-compensated for..after becoming aware of the recall did i understand that the issue lied in the transmissions molded leaf frame which has not been repaired...no actions were taken to remedy my vehicle and i was upset and unsatisfied with the entire process!

- Las Vegas, NV, USA

Ford recall 24S37, software update for the Powertrain Control Module. The dealer was unable to complete the recall notice update due to another problem causing the dealer to be unable to plug into the data link connector as it did not have power to it.. The dealer states that issue will be needed to be completed prior to their ability to finish the recall remedy. I do not believe I should have to incur the cost of that repair as I was told by the dealer. I called Ford Customer Service prior to this email also to no solution. In a nutshell, if I don't pay for a repair then the risk of a crash with my vehicle still exists. I ask that your department instruct Ford to authorized both repairs.

- Altoona, PA, USA

The Main Control/Lead Frame failed and yes, I took my 2014 F150 to Mac Haik Ford Dealership in Pasadena, TX to inspect the vehicle after the recall had been done on 8/30/2024. The service guy came to my house and reprogrammed the Powertrain Control Module. The safety issue was unexpected or harsh downshifting and sometimes it wouldn't start. The problem was confirmed by the Ford Dealership, which cost us over $1700 to fix, we thought it had something to do with the recall. 2011-2012 F150 had problems with the Main Control/Lead Frame and they were recalled, so I don't understand why there is a safety issue with the same part in 2014. It was inspected by the Ford Dealership and fixed. Before we took our truck in to find out what was wrong an engine light came on and then after that a wrench light came on. This happened while we were driving and after the lights came on the transmission downshifted. So we went home and called Ford and took the truck in on 9/24/2024

- Pasadena, TX, USA

Upon purchase of my vehicle, I occasionally would notice an unusual gear downshift. Then, upon receiving a Ford Recall 24S37 and NHTSA Recall 24V444000, regarding the update to the powertrain control module, I now continue to have a check engine light come on each month with the same error code. I've returned each month since the recall to Ford dealers to have the check engine light looked into further since the update, but each month the check engine light continues to return. Downshift to lower gears continues occasionally. 2 different dealers have seen the codes in the history of the vehicles computer when put through the Ford diagnostics. Invoices provided upon request, if needed.

- Holmen, WI, USA

My back up camera works sometimes but not every time works when it wants too when I need it it doesn-??t work but when I don-??t need it it-??s working.

- Kingwood, TX, USA

Had Ford recall 24S37 update installed on my F150 and now I have noticed my speedometer is showing 70MPH when I am actually going 60MPH.Dealership said that there was nothing they could do.Contacted Ford Motor Company and they also said there was nothing they could do.Truck was fine until update was installed. I think it is not very safe not knowing your actual speed.

- Dublin, VA, USA

Backup camera is intermittent. Sometimes it works then goes to a blue screen while backing which could result in injury or death of children behind vehicle. it is available for inspection. I haven't taken it to a dealer. there is a message when it goes to the blue screen. this has been an ongoing problem for the last 2-3 years or so. I entered the current date as this has been ongoing.

- Grand Forks Afb, Nd, ND, USA

Was driving to work in busy traffic about 55 mph when transmission started acting up like it was slipping in & out of gear. Felt like I lost control of the Raptor F150 so I slammed on the brakes. People were honking at me and driving erratic to avoid me and to go around me after I came to a stop. Eventually everything seemed like it was working fine again after I turned the motor on & off and shifted thru the gears a few times. The same thing happened again on the way home from work. I took it to the Ford Dealer in Temecula CA. They said it would cost me about $15,000 to fix the transmission. I paid about $80,000 for it in 2014 but they only offered $25,000 for trade in value. So I traded it in on a newer Raptor for $97,000. but when I got home I realized they gave me a 6 cylinder so I took it back, they charged me another $188,000 to drive home in a 2024 F250 Shelby the day before yesterday. They never told me my original 2014 F150 Raptor was under a recall and could have been fixed for free. I loved my original 2014 F150 but now I-??m in an expensive truck with $3600 payments probably for the rest of my life. Did I get ripped off when they should have just fixed my truck for free under the recall? Thank you. [XXX] from Temecula INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Temecula, CA, USA

Vehicle downshifted on it's own nearly causing an accident and high engine rev

- Hendersonville, TN, USA

I was driving down the highway and the vehicle was in 6th gear and it dropped down to 3rd gear and it did this twice in the same day in a few days later it did it again this is very dangerous I just bought this truck in the beginning of March 2024 and they're saying there's no recalls on

- Merrifield, MN, USA

My truck erratically shifted gears while driving. Causing erratic shifts in speed and my electrical system went down so I couldn't tell how fast I was going.

- Kirbyville, TX, USA

Started the truck by using the remote starter got in the truck and while still in park position the rear slide window popped and shattered, come to find out has happened to lot of other people. They said that the defroster comes on automatically along with the remote iven if not needed. Just bought the truck

- Meriden, CT, USA

2014 ford f150 raptor, built in 11/13 in Dearborn Michigan plant. Driving down wet highway in slow lane doing 55mph, speedometer goes to 0, airbag light illuminates, odometer changes to dashes, wrench light comes on, transmission downshifted locking up my wheels. My truck is totaled and i could have died. Another car is totaled as well. This is the same defect as the 09-13 recalls. Speed sensor in lead frame failure. Ford did not notify me and is not notifying other 2014 f150 owners. Please help [XXX], [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Irving, TX, USA

The truck will jump from sixth gear to first gear, or will go from first gear straight to fifth and be stuck in fifth, or be stuck in first, the truck will randomly take off on its own or come to a screeching stop on highways going 60 mph, the gear indicator will stop working, alongside all other gauges on the dash, such as gas mileage, RPM, speedometer, heat and oil gauge will all stop working, when the vehicle is pulled over and shut off, it will start normal and run normal for a short amount of time.

- Northpole, AK, USA

The rear doors on the truck would not open. Ford reports that it is a "wear and tear" issue b/c the piece at the end of the cable that pulls the latch to open the door is plastic. My concern is not being able to open the doors if there were people (perhaps a baby in a car seat), in the back seat and there was an accident. It seems to me that it is a simple engineering fix. My complaint to Ford went nowhere. There are several videos on YouTube about this problem so I suspect it is a fairly common problem.

- Woolwich, ME, USA

I was driving my F150 on the road another day and it shut off all of sudden in the middle of the road. I tried to restart it but was not successful. It was rush hour and it was so dangerous sitting in a truck in the middle of the road. Luckily I was not hit by other vehicles.

- Reading, PA, USA

I was driving down the road and vehicle suddenly dropped in to third gear, the speedometer was indicating 0 MPH, a wrench was displayed on my center screen and the check engine light came on.

- Pleasanton, CA, USA

Took my 2014 F-150 in for an oil change on 09/09/2022 at Brondes Ford in Maumee Ohio, in the time spent there waiting for the vehicle to be done a representative came out to tell me that they were unable to rotate my tires do to swelling of the [lug nuts] and said it would cost me $120 From what I read online this is a big problem with Ford vehicle's.

- Swanton, OH, USA

The Ford f-150 2014 heated mirrors and rear sliding window defrost system stop working ALL fuses and relays were checked and in good working order. When brought to Ford Motor company dealer attention was told that rear window would have to be replaced at my cost to correct safety problem. Living in Michigan where we get freezing rain and snow being unable to use outside mirrors to safely see traffic to change lanes is a big risk factor for all on the highways. Ford motor company knows of this but not concerned to make right with owners of vehicles. These vehicles have been inspected by Ford motor. There is NO WARNING light to let one know that system is not functioning other then ice build up on mirrors.

- Livonia, MI, USA