I need to open a safety case. My 2014 Ford F-150 had recall 24S37 performed. Immediately after the recall, the steering locked, the truck stopped itself while still in Drive, and a blue oil pressure warning light appeared. The vehicle is unsafe and cannot be driven out of my driveway. The dealership is refusing responsibility and wants to charge diagnostics. I need this inspected and towed under recall responsibility.-??

- Houston, TX, USA

I was driving the vehicle this morning; the temperature was about 16 degrees Freiheit outside and the truck had been sitting out all night. I had the heater on and the rear defroster on. I drove the truck for about 2 minutes on a 25 mph residential street and heard a loud bang. I continued to drive the truck and noticed the driver side pane of the rear sliding glass window had shattered. I did some research online and found several reports from individuals with F-Series trucks that have reported similar incidents.

- Columbus, OH, USA

I am reporting an odometer rollback that occurred before I purchased my vehicle. CARFAX shows the vehicle had 206,627 miles when it was sold at an auto auction on February 27, 2023. Four months later, in June 2023, the vehicle was retitled in Illinois at 69,000 miles. The odometer reading at my first service visit on June 26, 2023 also showed 68,380 miles. This is a discrepancy of approximately 138,000 miles, which indicates the odometer was rolled back sometime between the auction sale and the Illinois title issuance. I purchased the vehicle in June 2023 without knowing the mileage had been altered. The issue affects the accuracy of the vehicle-??s history and could impact safety and maintenance expectations. I am reporting this so the rollback can be documented and investigated by the appropriate authorities.

- Chicago, IL, USA

Transmission & Brakes... Acting

- Dallas, TX, USA

Rear view camera inverts the image on screen when the camera is on. No warnings.

- Ocala , FL, USA

Our truck also has a blank or distorted screen when using the rear backup camera. It happens quite often.

- Oak Park, MI, USA

I recieved a Text message months after this happened. They knew about it a month prior. I could have saved alot if they had done there job. Nit following procedures. It says in writing. I was coming to a intersection, proceeding to stop, and it would not let me. I was standing on the brake peddle with both feet( I am 275lb, 6'7, ) I ran into back of van, was Sued, and my insurance went up. I lost not one but 2 raptors to the same issue. The second one I rolled. 2012

- Gresham, SC, USA

After receiving a call from Mullinax Ford in Mobile, AL regarding a recall for our 2014 Ford F-150 Raptor (recall related to unexpected downshifting), I brought the vehicle to my workplace on [XXX], where a technician performed the software update (flash) on-site. Before the update, the vehicle was functioning without issue. That same evening while driving home, I experienced extremely hard downshifting, initially in lower gears, and worsening over time. The truck now violently downshifts, primarily into 4th gear, and sounds as if the transmission is slipping. I drove the truck again the next morning and the symptoms persisted. I contacted Zachary, the original representative at the dealership, who said it may be part of the -??relearning-?? process. My husband drove it a week later after returning from a business trip and he confirmed the issue. It has progressively worsened to the point of being undrivable. We returned the truck to Mullinax Ford for evaluation on 7/29/25, and they claimed the failure was unrelated to the update and that the transmission needed to be replaced, at our expense. The truck unpredictably drops gears at high speeds, creating a sudden jerk that could lead to loss of control. This poses a serious safety risk to both the driver and others on the road. The dealership performed the recall software update and later diagnosed the truck with transmission failure, but is denying responsibility. No other third-party inspections have been done at this time. There were no warning lights or issues prior to the update. The issue started immediately after the recall software was flashed and worsened over the next 24-?"48 hours. The vehicle is currently at the dealership and available for inspection. We believe the issue stems directly from the PCM/TCM update applied under recall conditions. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Mobile, AL, USA

This 2014 pickup was started at about 8:00 AM and the manager went inside the building for a few minutes, (less than 5). A vender that was delivered petroleum product saw that the truck was smoking and on fire in the cab and he told the technicians in the shop who ran out with fire extinguishers to put the fire out. The doors had locked automatically with the keys inside the vehicle. A spare set of keys were acquired shortly and the vehicle was opened with the key. The vehicle was turned off and the hood was popped. a fire extinguisher was deployed while another technician disconnected the battery which then extinguished the fire. The heater motor had melted out of the dash and the dash had started on fire. The dealer was notified and we were told to call Ford and report to our insurance. We are self insured so there is no one to report to. There were no symptoms, problems leading up to this thermal event. The vehicle has 78,000 miles on it and is in great mechanical shape. I have reported it to Ford Motor Company and they gave me a case number [XXX] Pictures INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Muskego, WI, USA

This is our 2nd time reporting this back 4 years ago our vehicle downshifted suddenly. Causing our vehicle to drop speed tremendously. We called the dealership to let them know what happened and they said they have had several complaints at the time of these trucks doing this. It caused the rear tires to lock and slide. We ended up loosing control and running of the road and wrecking the truck and messing up the front. FORD HAS STILL NOT FIXED THIS VEHICLE

- Pegram, TN, USA

We replaced the back up camera on 3/26/20. It was showing blank images and sometimes distorted images. Now the vehicle has 144,236 miles and the same issue is occurring. There are numerous year model recalls for this exact issue, yet the 2014 was not included. This will be the third back up camera. This is dangerous and should be recalled.

- Winter Haven, FL, USA

We are the original vehicle owners. The backup camera was replaced at a Ford Dealership on 3/26/20 because the screens were showing blank images and sometimes distorted images. at that time the mileage was 82564. Now the backup camera is doing the exact same thing, and the mileage is 144236. This is a safety issue backing up and can cause an accident. There have been recalls on most models but 2014 was not included. Ford has stated that the recalls are tied to the VIN., thus even though we paid Ford and replaced the camera in 2020, the camera is not covered although it is the same parts of model year VINS that were recalled. The 2014 should have been included in the recalls, as well as specific part recalls.

- Winter Haven, FL, USA

In December 2023 my review camera stopped working and I cannot see if there is a small child or animal behind while backing up this is the message displayed message: Please check surroundings for safety.

- Aledo, TX, USA

On July of 2024 I received a Safety Recall notice 24S37/NHTSA Recall 24V444. I had no issues but I went to have my vehicle verified for recall and Duval Ford said I did. After I had the recall repair was done my truck began acting erratic so I took it back to Duval Ford three times before my truck became undrivable.On 1/10/2025 Duval Ford Could not dispute my Claim.They repaired my transmission and every time I drive my truck i feel that I may have the same issues as stated in the recall letter.The didn't want to give me a warranty I only got a 12 month or 12 k miles warranty. I feel that they did not see the seriousness of the situation and I want other to know the impact that this could have on their lives.Thank you for being there for the consumer.

- Jacksonville , FL, USA

On [XXX], about 20 minutes into my 30-minute commute, while driving at highway speed, my trucks transmission suddenly downshifted dramatically, jerking and throwing me forward in my seat and causing the truck to slow down so abruptly that I was almost rear ended, putting drivers around and behind me at risk of high-speed collisions. Less than 5 minutes later it happened a second time. This is the exact same abrupt transmission downshift issue that happened to me in this vehicle a few times before in early 2024. I received a Safety Recall notice on this known issue about a week after the first incident in 2024. I took my vehicle into the AutoNation Ford Dealer in Littleton, Colorado immediately after I received that notice and they supposedly 'fixed' the issue under the recall 24S37. Obviously, the issue has not been resolved. I am asking for a deeper look into the safety issue as I am sure I am not the only one this is happening to. I am also concerned that there were no warning lamps or messages that would indicate a problem that needed to be addressed! The truck is currently back at the AutoNation Ford Dealer in Littleton and is available for inspection. They are telling me there is no current recall for this issue. How can that be true if it-??s the exact same problem and their Safety Recall -??repair-?? didn-??t work? I believe the repair was just a software patch, but I can-??t be sure. Can you please help me find out what the recall (24S37) was supposed to fix and why it didn-??t fix the problem? Their suggestion now is to replace the Valve Body with a cost of $2,554.63 (in addition to a $219.95 diagnostic fee). My concern is that even this expensive repair might not actually solve the problem, and I am truly afraid to drive this vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Aurora, CO, USA

Back up camera works intermittently. Has not been inspected, or involved in a accident.

- Ocala , FL, USA

I received a recall (Safety recall notice 24S37. NHTSA Recall 24v444 ) notice in the mail. I scheduled with the dealership to have the recall taken care of. When the recall issue was "fixed", I picked up my 2014 Ford f150 stx 3.7L truck and immediately noticed it was running vwry rough and the transmission felt like it was slipping. The truck ran great before going in for the recall issue and had even been fully serviced and tuned up two weeks prior. I called the Ford dealership and explained to them. The truck then would not start but it did continue to crank over. I plugged my computer to it and no codes. I called the dealership back and was told to have it towed (at my expense) back to the dealership so they could fix it and if the issue was under due to the recall service, which it was, I would be reimbursed the money for the tow and the money they charged for a diagnostics. They also found nothing wrong and couldn't start the truck. They recommended I allow them to perform work to it claiming the spark plugs showed that the engine was flooded but could tell they were new and correctly gapped. After another $700 (for 6 spark plugs to be replaced) it did not fix the issue and they're not sure what to do. I've called the dealership, spoke with the service manager Bill and the GM Bob. They claim there is nothing they can do. I have called Ford Motor customer service twice with no help to fixing the problem. I too my perfectly running truck in for a safety recall and received a broken truck Back. After over $1,200 out of pocket, I still have no truck and no answers and am stuck at the mercy of the dealership.

- Hammonton, NJ, USA

Took vehicle to dealer for safety recall in reference to the transmission issue of downshifting to a lower gear while driving at highway speeds. Dealer did a software reprogram and indicated that would revolve the issue. Within six months I had encountered the same issue. I notified Ford corporate and they instructed me to take it in to diagnose the issue, to which I did. They notified me that the lead frame was defective and would need to be replaced. they indicated that I would be charged close to $1700 for the service. contacted Ford Corporate and they claimed that it was not part of the recall. My problem with this that the software reprograms did not resolve the recall issue. It is known that the lead frame had manufacturing faults.

- El Paso, TX, USA

My radiator cracked and was replaced by Firestone in Nashville, TN. Firestone Address 7644 Hwy 70 S Nashville, TN 37221 Immediately after a loud screeching sound began. Which intermittently turns into a metal on metal and chirping sound with mild vibration. Subsequently I left the vehicle with Firestone for 1 additional week after the repairs were completed, including a 5 point inspection which did not illustrate any additional problems or recommended repairs. They said they were unable to diagnose the issue without the store managers opinion who seemed to be on an indefinite leave of absence and no specific estimated time frame. Several months later I went back into the same location to talk about my concerns with a manger On 1/16/2025. The manager personally setup an appointment for 1/18/2025. 15 minutes before they closed for the day I called. They said they didn't have time to it and that they will not be able to tomorrow either. I cannot comprehend how a licensed shop can operate this way. They're not prioritizing revisiting their previous repairs which have caused an extreme burden on my ability to care for multiple kids with severe disabilities. I have been extremely flexible with them and cannot help but feel they're trying to avoid service to hide past mistakes they do not want to address.

- Pegram, TN, USA

I was instructed to take my truck in for a recall of a sudden downshift issue with the transmissions molded leaf frame. I had told the ford representative that i was experiencing similar symptoms with my vehicle. and some symptoms that were even of even greater risks to me where when coming to a complete stop my vehicle would fail to gain proper speed facing oncoming traffic!! Also i had told the representative that due to those issues i also had the computer re-programmed previously to try to resolve the issue before becoming aware of the recall... i also had purchased an engine and transmission harness from a ford dealer prior to the recall as well, All for which i have not been re-compensated for..after becoming aware of the recall did i understand that the issue lied in the transmissions molded leaf frame which has not been repaired...no actions were taken to remedy my vehicle and i was upset and unsatisfied with the entire process!

- Las Vegas, NV, USA