The contact owns a 2017 Ford F-150. The contact stated that while the dealer was inspecting the vehicle, an unknown dealer informed the contact that the lug nuts were faulty and needed to be replaced. The vehicle was taken to a certified independent mechanic, who replaced the lug nuts with after-market lug nuts. The contact stated that upon taking the vehicle to the unknown dealer for a tire rotation, the dealer informed the contact that the lug nuts had become faulty again. The contact stated that the lug nuts had been replaced three times. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was 20,000.

- Saint Cloud, FL, USA

The thin decorative steel cover on the wheel lug nuts are cracking at the corners and deforming to the extent that they would be difficult to get off with the provided tire wrench in a roadside tire failure. My tire shop had to drive a socket on, then drive it off.

- Lake Tapps, WA, USA

2/29/2024 driver side tire was flat 3/1/24: I wanted to put the spare so that I could take the fire for repair. But the factory issue lug nut wrench does not fit. How can you do this to people? This is ridiculous 3/2/24 I went to the store to buy a nut remover This should not be allowed to happen and you get away without giving the customer a proper tool

- Addison , IL, USA

The contact owns a 2017 Ford F-150. The contact stated that upon taking her vehicle to a dealer for an inspection, the contact was informed by the service agent that the lug nuts were swollen due to moisture and needed to be replaced. The service agent provided her an estimate for the repair; however, the contact contested that the defect was a manufacturer defect and that she should not be charged for the repair. Another advisor decided to replace the lug nuts free of charge. The contact was referred to the manufacturer who then referred her to the NHTSA hotline for assistance. The vehicle was repaired. The failure mileage was approximately 44,300.

- Atlanta, KS, USA

My 2017 Ford F150 with 40k miles was in dealership for tire rotation. Mechanic says my truck has swollen lug nuts. I reside in Ga and road salt not typically used in winter. Cost me $130 for something poorly engineered.

- Sugar Hill, GA, USA

Wheel lug nuts swollen and impossible to difficult to get all off vehicle with supplied wrench.

- Raleigh, NC, USA

Unable to remove lug nuts with provided tire tool. Took to Gary Yeomans Ford in Daytona Beach, FL. Was informed that my Lugnuts where Swollen and needed to be replaced. Paid $96 + tax for this repair.

- Daytona Beach, FL, USA

The contact owns a 2017 Ford F-150. The contact stated that the lug nuts were swollen and that the lug tool was unable to fit the lug nuts. The contact was concerned that removing a wheel in the event of a puncture would be impossible to achieve. The vehicle was taken to mills motor, Inc located at 14858 dellwood dr N, baxter, mn 56425, but was rejected to be serviced, due to the corrosion on the lug nuts. The vehicle was not repaired. The manufacturer was made aware of the failure but offered no assistance. The approximate failure mileage was 87,000.

- Zero Beach, FL, USA

The contact owns a 2017 Ford F-150. While driving 50 mph, the front passenger tire went flat and the lug wrench did not fit over the lug nuts. In addition, the low tire pressure indicator illuminated. The vehicle was taken to autonation Ford miami 1(6800 nw 57th ave, hialeah, fl 33015, (305) 707-0141) where it was diagnosed that the lug nuts were swollen and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and did not assist. The failure mileage was 44,197.

- Miami, FL, USA