The contact owns a 2018 Ford F-150. The contact stated that while the vehicle was parked and occupied, while attempting to start the vehicle, the contact heard an abnormal rattling coming from the engine. The contact stated that a dealer was contacted. The vehicle was taken to the dealer, where it was diagnosed and determined that the cam phasers needed to be replaced. The vehicle was not yet repaired, but was in the process of being repaired. The contact stated that the cam phasers were replaced several years ago under warranty. The contact related to the failure of the Customer Satisfaction Program: 21N03 (Engine Cam Phaser Replacement); however, the vehicle was not included in the Customer Satisfaction Program. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 60,000.

- Trabuco Canyon, CA, USA

The contact owns a 2018 Ford F-150. The contact stated that while attempting to start the vehicle, there was an abnormal rattling sound coming from the engine. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that the cam phasers were faulty and needed to be replaced. The vehicle was not repaired. The contact referenced Customer Satisfaction Program: 21B10; as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 62,000.

- Pembroke Pines, FL, USA

The contact owns a 2018 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine compartment. After the engine had reached normal operating temperatures, the rattling sound ceased; however, the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the cam phasers. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N03. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 44,000.

- Newport, NC, USA

The contact owns a 2018 Ford F-150. The contact stated that there was an abnormal rattling sound coming from the vehicle. Additionally, the vehicle was difficult to start. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the cam phasers needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and opened a case. The failure mileage was approximately 63,000.

- Riverton, UT, USA

The contact owns a 2018 Ford F-150. The contact stated that when the vehicle was started, the vehicle was idling rough and there was an abnormal knocking sound coming from the vehicle. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer, where an oil consumption test was performed. The contact returned the vehicle to the dealer, and it was determined that the engine had consumed over 3 quarts of oil during the test period. The dealer diagnosed the vehicle and determined that the engine needed to be replaced. The contact stated that the dealer advised that it was a known failure of the 2nd generation 5.0-liter engines. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 64,000.

- Felton, PA, USA

The contact owns a 2018 Ford F-150. The contact stated that during cold starts, there was a loud rattling sound coming from the engine compartment. The vehicle was taken to the dealer, who diagnosed that the cam phasers were faulty, and a software update was needed. The software update was performed, but the failure persisted. The contact stated that shortly after the software update, the transmission started experiencing hard shifting. The vehicle was taken back to the dealer, who diagnosed that the transmission was faulty and needed to be replaced. The transmission was replaced by an independent mechanic, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 56,000.

- Kissimmee, FL, USA

The contact owns a 2018 Ford F-150. The contact stated that the vehicle made an abnormally loud rattling sound on cold starts. The contact related the failure to TSB Numbers: 23-2143 and 21N03. The dealer and Ferman Ford (727) 797-2277); were notified of the failure and referred the contact to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 65,000.

- New Port Richey, FL, USA

The contact owns a 2018 Ford F-150. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to be restarted. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the vehicle was consuming an excessive amount of engine oil. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 19-2365. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 102,000.

- Mount Airy, MD, USA

The contact owns a 2018 Ford F-150. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that the cam phasers had failed and needed to be replaced. The vehicle was not repaired. The contact referenced Customer Satisfaction Program: 21N03; as the probable cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.

- Folsom, CA, USA

The contact owns a 2018 Ford F-150. The contact stated that while starting the vehicle and while the vehicle was idling, there was an abnormal ticking sound coming from the engine. The vehicle was taken to the dealer, where the contact was informed that the sound was normal and was coming from the turbo. The contact stated that the failure persisted. The check engine warning light was illuminated. The vehicle was taken to Ashland Motors, where DTC: P0011 was retrieved. The mechanic diagnosed that the cam phasers needed to be replaced. The vehicle was repaired. The contact related the failure to Ford Campaign Number: 21B10. The manufacturer was notified of the failure and a case was filed. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 54,500.

- Hopkinton, MA, USA

The contact owns a 2018 Ford F-150. The contact stated while attempting to start the vehicle, there was a knocking sound coming from the engine. The contact stated that a dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the cam phasers and timing chain needed to be replaced. The vehicle was repaired the first time the failure occurred. The vehicle was not repaired currently. The contact was relating the failure to Customer Satisfaction Program: 21N03 (Cam Phaser Replacement); however, the VIN was not included in the recall. The manufacturer was notified of the failure and opened a case and notified the contact that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 20,000.

- Livonia, NY, USA

The contact owns a 2018 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine compartment. The vehicle was taken to the local dealer to be diagnosed, and the contact was informed that the cam phasers were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 130,000.

- Stafford, VA, USA

The contact owns a 2018 Ford F-150. The contact stated that while cold starting the vehicle, the engine was making a grinding noise and the vehicle was vibrating abnormally. The contact stated no warning light was illuminated. The failure was a recurring failure. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Customer Satisfaction Program: 21N03 - Cam Phaser Replacement (Engine and Engine Cooling). The failure mileage was approximately 60,000.

- Lake Worth, FL, USA

The contact owns a 2018 Ford F-150. The contact stated that the vehicle made an abnormal rattling sound on cold starts. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with cam phasers failure. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 21N03. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 153,000.

- Katy, TX, USA

The contact owns a 2018 Ford F-150. The contact stated that the engine was running rough and made an abnormal knocking sound at start-up and while driving at various speeds. Additionally, the contact stated that the check engine warning light was illuminated at start-up. The vehicle was taken to AutoZone, where it was diagnosed and determined that the cam phasers had failed and needed to be replaced. The dealer was contacted and provided an estimate for the diagnostic test and repair. The vehicle was not yet repaired. The manufacturer was notified of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 66,000.

- Dahlonega, GA, USA

The contact owns a 2018 Ford F-150. The contact stated while starting the vehicle, there was a knocking sound coming from the top of the engine. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the cam phaser had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer offered financial assistance for the failure of the cam phaser. The approximate failure mileage was 73,000.

- Brentwood, TN, USA

The contact owns a 2018 Ford F-150. The contact stated that while starting the vehicle, a knocking noise came from the engine compartment. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the cam phasers failed. The vehicle was not repaired. The contact learned of the Customer Satisfaction Program: 21N03. The manufacturer was made aware of the failure and confirmed the Customer Satisfaction Program had expired. The manufacturer referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 68,000.

- Bountiful, UT, USA

The contact owns a 2018 Ford F-150. The contact stated that while starting the vehicle, the vehicle made an abnormal rattling sound. The vehicle was taken to the dealer, where it was diagnosed that the cam phaser had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 100,000.

- Freemont, IN, USA

The contact owns a 2018 Ford F-150. The contact stated while cold starting the vehicle, there was an abnormal rattling sound coming from the vehicle. There was no warning light illuminated. Upon investigation, the contact discovered that the failure was related to the cam phasers. The dealer was notified of the failure and the contact was provided an estimate for the repair. The vehicle was not repaired. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 48,000.

- North Richland Hills, TX, USA

The contact owns a 2018 Ford F-150. The contact stated that whenever it was cold outside, there was an abnormal rattling sound coming from the vehicle after starting the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the cam phasers and the timing chain was skipping. The vehicle was not repaired. The manufacturer was contacted and opened a case. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 120,000.

- Dayton, OH, USA