The contact owns a 2018 Ford F-150. While the contact's husband was attempting to start the vehicle, there was an abnormal rattling sound coming from the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with cam phasers failure. The contact was informed that the cam phasers needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure. The contact referenced an unknown Customer Support Program; however, the program had expired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 47,000.

- Manchester, 00, USA

The contact owns a 2018 Ford F-150. The contact stated that the oil pan was leaking oil. The contact stated no warning light was illuminated. The contact replaced the oil drain plug but continued to see oil leaking from the oil pan. The contact researched online and determined that there was a design flaw in the oil pan, which was a two-piece oil pan design. The contact related the failure to an undisclosed Technical Service Bulletin, which addressed the failure with the two-piece oil pan by replacing it with a one-piece oil pan that was made of metal. The contact had taken the vehicle to a local dealer, where it was diagnosed, and determined that the oil pan needed to be replaced with a single-piece oil pan. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 183,000.

- Smithville, MO, USA

The contact owns a 2018 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine compartment. After the engine had reached normal operating temperatures, the rattling ceased, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the cam phasers. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N03. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 70,000.

- Elizabeth, CO, USA

The contact owns a 2018 Ford F-150. The contact stated that the vehicle was experiencing rough and delayed starts, and the vehicle made an abnormally loud rattling sound on cold starts. The check engine warning light was illuminated. Additionally, the contact stated that while driving at various speeds, the vehicle hesitated and downshifted unintendedly while the RPM increased, and the vehicle failed to exceed 50 MPH. The vehicle was taken to the dealer, where it was diagnosed, and determined that the cam phasers and the timing chain needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and informed the contact that the repair could not be covered because the VIN was not included in Ford Campaign Number: 21N03. The failure mileage was approximately 67,751.

- Madison, OH, USA

The contact owns a 2018 Ford F-150. The contact stated while driving 40 MPH, there was an abnormal ticking sound coming from the engine compartment. The contact pulled into a parking lot. The vehicle was towed to the dealer, where it was diagnosed that the engine had failed due to rod bearing failure. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 139,000.

- Magnolia, TX, USA

The contact owns a 2018 Ford F-150. The contact stated that the engine was consuming an excessive amount of engine oil consume oil. The check engine warning light was illuminated on the instrument panel. The vehicle was taken to a dealer, and the contact was provided an estimate for a diagnostic test. The manufacturer was notified of the failure and the contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 63,000.

- Eaton Rapids, MI, USA

The contact owns a 2018 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal knocking sound coming from the vehicle. There was no warning light illuminated. The contact stated that over time the knocking sound became more frequent, and the vehicle was taken to a dealer. The vehicle was diagnosed with defective cam phasers, and an estimate was provided for the cost of the repair. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 70,000.

- Downingtown, PA, USA

The contact owns a 2018 Ford F-150. The contact stated that while receiving an oil change at a dealer, the mechanic located an oil leak in the oil pan and informed the contact that the oil pan and silicone sealant needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was notified of the failure. The failure mileage was 119,314.

- Orange, CT, USA

The contact owns a 2018 Ford F-150. The contact stated that upon startup, there was a loud knocking sound coming from under the hood. The vehicle was taken to the local mechanic who diagnosed the vehicle and determined that the cam phasers were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 35,000.

- Morrisdale, PA, USA

The contact owns a 2018 Ford F-150. The contact stated that the vehicle made an abnormal rattling sound on cold starts. The vehicle was taken to the dealer, where the contact was informed that the cam phasers and connecting belts might need to be replaced. The vehicle was being diagnosed. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 21N03 (Cam phaser replacement). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 71,662.

- Plymouth, MA, USA

The contact owns a 2018 Ford F-150. The contact stated that while the vehicle was parked and occupied, while attempting to start the vehicle, the contact heard an abnormal rattling coming from the engine. The contact stated that a dealer was contacted. The vehicle was taken to the dealer, where it was diagnosed and determined that the cam phasers needed to be replaced. The vehicle was not yet repaired, but was in the process of being repaired. The contact stated that the cam phasers were replaced several years ago under warranty. The contact related to the failure of the Customer Satisfaction Program: 21N03 (Engine Cam Phaser Replacement); however, the vehicle was not included in the Customer Satisfaction Program. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 60,000.

- Trabuco Canyon, CA, USA

The contact owns a 2018 Ford F-150. The contact stated that while attempting to start the vehicle, there was an abnormal rattling sound coming from the engine. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that the cam phasers were faulty and needed to be replaced. The vehicle was not repaired. The contact referenced Customer Satisfaction Program: 21B10; as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 62,000.

- Pembroke Pines, FL, USA

The contact owns a 2018 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine compartment. After the engine had reached normal operating temperatures, the rattling sound ceased; however, the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the cam phasers. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N03. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 44,000.

- Newport, NC, USA

The contact owns a 2018 Ford F-150. The contact stated that there was an abnormal rattling sound coming from the vehicle. Additionally, the vehicle was difficult to start. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the cam phasers needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and opened a case. The failure mileage was approximately 63,000.

- Riverton, UT, USA

The contact owns a 2018 Ford F-150. The contact stated that when the vehicle was started, the vehicle was idling rough and there was an abnormal knocking sound coming from the vehicle. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer, where an oil consumption test was performed. The contact returned the vehicle to the dealer, and it was determined that the engine had consumed over 3 quarts of oil during the test period. The dealer diagnosed the vehicle and determined that the engine needed to be replaced. The contact stated that the dealer advised that it was a known failure of the 2nd generation 5.0-liter engines. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 64,000.

- Felton, PA, USA

The contact owns a 2018 Ford F-150. The contact stated that during cold starts, there was a loud rattling sound coming from the engine compartment. The vehicle was taken to the dealer, who diagnosed that the cam phasers were faulty, and a software update was needed. The software update was performed, but the failure persisted. The contact stated that shortly after the software update, the transmission started experiencing hard shifting. The vehicle was taken back to the dealer, who diagnosed that the transmission was faulty and needed to be replaced. The transmission was replaced by an independent mechanic, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 56,000.

- Kissimmee, FL, USA

The contact owns a 2018 Ford F-150. The contact stated that the vehicle made an abnormally loud rattling sound on cold starts. The contact related the failure to TSB Numbers: 23-2143 and 21N03. The dealer and Ferman Ford (727) 797-2277); were notified of the failure and referred the contact to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 65,000.

- New Port Richey, FL, USA

The contact owns a 2018 Ford F-150. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to be restarted. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the vehicle was consuming an excessive amount of engine oil. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 19-2365. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 102,000.

- Mount Airy, MD, USA

The contact owns a 2018 Ford F-150. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that the cam phasers had failed and needed to be replaced. The vehicle was not repaired. The contact referenced Customer Satisfaction Program: 21N03; as the probable cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.

- Folsom, CA, USA

The contact owns a 2018 Ford F-150. The contact stated that while starting the vehicle and while the vehicle was idling, there was an abnormal ticking sound coming from the engine. The vehicle was taken to the dealer, where the contact was informed that the sound was normal and was coming from the turbo. The contact stated that the failure persisted. The check engine warning light was illuminated. The vehicle was taken to Ashland Motors, where DTC: P0011 was retrieved. The mechanic diagnosed that the cam phasers needed to be replaced. The vehicle was repaired. The contact related the failure to Ford Campaign Number: 21B10. The manufacturer was notified of the failure and a case was filed. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 54,500.

- Hopkinton, MA, USA