10.0
really awful- Crashes / Fires:
- 0 / 2
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 12,145 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
My vehicle (2018 Ford F150) is presenting with the same issues the 2021- 2023 ford an Lincoln models regarding the fuel system with my truck sputtering in 7th and 8th gears and stalling. It has stalled a few times in the past few months. The spark plugs have been changed, purple fuel styrene cleaner has been used regularly, filters changed, basically all trouble shooting has been done with no significant change. Maybe there are others who are experiencing the same out there. My vehicle is well maintained, in fact I just put upwards to $8k into it this year.
- Dover, NH, USA
While driving to Sam-??s Club (approximately 20 miles from home), my 2018 Ford F-150 3.5L EcoBoost began running very rough, and the check engine light came on. I had the vehicle scanned, and diagnostics confirmed that the cam phasers are failing -?" the exact issue I had replaced under warranty at approximately 59,000 miles. The vehicle now has just 88,000 miles, and this failure occurred in under 30,000 miles since the original repair. I have maintained this truck with extreme care. I only use Motorcraft parts and fluids, change the oil every 3,000 miles or sooner, and always use premium fuel. This is not a maintenance issue. This is a design or part failure that Ford has not properly resolved. When the phasers were replaced the first time, I was told there was no warranty on the replacement parts. That is unacceptable. A known failure being replaced with an equally defective part is not a resolution. Ford is aware of this issue -?" there are multiple TSBs (including TSB 21-2130 and 19-2208) and widespread complaints across owner forums -?" but they have taken no responsibility. I paid over $44,000 for this truck and should not be facing the same critical engine failure twice before 90k miles. The rough performance and sudden malfunction while driving posed a potential safety risk. I am submitting this complaint so NHTSA can investigate and hold Ford accountable. This seems like a common problem with this engine, and I do not understand why there has not been a recall or why Ford has not been forced to implement a permanent fix.
- Au Gres, MI, USA
In November of 2024, my truck was shaking, accelerating erratically, and felt like the transmission was slipping. The check engine light came on as well. I took it to the shop and after diagnosing that it was a misfire issue in cylinder 6, they replaced spark plugs, fuel injectors, and tried to switch out new coils. They found gasoline inside cylinder 6, and upon doing a compression test, it was well below 100%. The truck continued to have misfires in cylinder 6, ultimately leading to 0% compression in that cylinder after taking it back to the same authorship to diagnose. After researching online forums and technical bulletins, it-??s clear this issue is not uncommon among 2.7L EcoBoost engines from this model year, suggesting a manufacturer defect. The cost to replace the engine (as now recommended) has been estimated at nearly $10,000. With the history of regular oil and maintenance by the previous owner and myself, I feel this is a manufacturing defect that could potentially cause harm to the driver and passengers.
- Cumming, GA, USA
I just had to replace my fuel pump due to sudden failure. It was repaired this month at Crossroads Ford of Wake Forest NC. I as well the dealer have the receipts for the repair cost. I believe it should be included in the current recall just issued by Ford and be reimbursed.
- Raleigh, NC, USA
Vehicle is shuddering as acceleration starts, took to dealership before warranty ended and they dismissed concerns. Issue has intermittently persisted since then with no resolution available from dealership. The acceleration issues causes the vehicle to slow down and halt before jerking into motion again. Additionally the engine eco boost is occasionally shutting the vehicle off in traffic, if the brake is released too quickly with the boost feature on the engine shuts off, you have to put it back in park and then start the engine again. I've almost been rear ended twice when a light turns green and my engine turns off unexpectedly.
- Elk Grove, CA, USA
In December 2024 I had a massive fuel leak in my system. I drove into my driveway and my neighbor said they could smell gasoline. I look and fuel was leaking onto the ground. If there was a spark It would have explodes into flames. I took it to my dealer and the diagnostic was a squirrel has chewed a hole in the fuel line because it is coated or made from a soy-based product, and it drawls rodents by its sweet smell and taste. I have spent over $3000 to replace the line because they didn't get it corrected the first time and had to replace the whole system again. I am eliminating the squirrel problem to prevent this happening again but it's not a guarantee and this fuel line material should not be make with a soy-based product.
- Springfield, MO, USA
Hello, I hope this message finds you well. I am writing to follow up on an ongoing issue with my vehicle related to the recall 21B10. I recently purchased a 2018 F150 in November 2024, and I-??ve encountered significant problems with the vehicle that I believe are tied to the recall. Specifically, the vehicle is experiencing issues with acceleration, which has made it unsafe to drive, especially on the interstate. When I took my vehicle to Ford in Mooresville, NC, they diagnosed the problem as an error code 21B10. Upon contacting Ford on March 28, 2025, I was informed that the recall had been addressed in February 2022. However, I was advised that the case cannot be reopened, and that it would need to go for review. Given the critical nature of the issue I am experiencing, I am concerned about my safety while driving the vehicle. The acceleration problems are a direct danger, and I cannot drive the truck on the interstate due to these issues. I would like to request that this case be reviewed immediately. I have all the necessary documentation from the 2022 recall repair and am happy to provide it for your reference. It is my hope that we can resolve this issue promptly, as it poses a significant safety risk. Please let me know how we can proceed to ensure that this matter is addressed as soon as possible. I look forward to your prompt response and assistance in resolving this issue. Thank you for your attention to this urgent matter. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Statesville, NC, USA
This has now happened 8+ times. While traveling on the highway towing either a boat or trailer, my engine shuts down. This has happened at 75 mph. The error code :Auto StartStop Shift to P, then Restart Engine" displays on the instrument panel. Power steering does not work, steering becomes quite difficult. I have found several other instances of this same issue in Ford forums. So... at 75mph, on a highway, I lost all power 3-5 times in one trip. Each time I coasted to the safety strip, put the truck in park, and restarted. Several times the vehicle would not restart immediately. I pulled off the highway and did some research and disables the Auto Start/Stop feature, which seemed to alleviate the issue. Unfortunately I cannot permanently disable the feature. I did stop at a Ford dealership and showed them a picture of the error code. The dealership did not have a fix, and stated it was not a known issue. The last instance was in November, I have not towed since then. Today another mechanic flashed the PM module that controls Auto Start/Stop for another issue, an emissions recall, but did not know if that update would also clear up the towing issue. I have found at least 5 other instances of the the same issue with other Ford F150s in online forums.
- Sheboygan, WI, USA
The cam phasers on my 2018 Ford F-150 Raptor are failing now as I hear rattles on a cold start from the engine, which has then been proved out by technicians at the Autonation dealership here in Frisco, Texas. They are suggesting full replacement for all the phasers which causes major safety concerns. I use my car to drop my [XXX] son at daycare every day and drive 30 miles each way to work. I know that Ford offered customer satisfaction program for 2018 manufactured F-150s but somehow the recall doesn't apply to my vehicle. The repair costs are $6k quoted by the dealership I mentioned and it is simply too expensive for us to be able to afford. Therefore, I was wondering if you could please add this recall to my VIN which will allow me to get this safety concern resolved at a Ford dealership. I would really appreciate it if you could do that. Have a great day! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Allen, TX, USA
We received a recall letter for Emission recall dealing with the system reading that the catalytic converter is bad. We had this happen a year ago, and had to have the catalytic converter replaced because it was showing it was bad. This recall letter says that it will show it-??s bad, but may not be bad. We spent almost $3000 because we live in a state with inspections. This letter shows that it was the computer that messed up. We are trying to deal with Ford to see if we can get reimbursed since there-??s a recall on the chip. The recall is emission recall 24E12. The work wouldn-??t have needed done if the chip wouldn-??t had shown the catalytic converter was bad.
- Springfield, MO, USA
Powertrain control module software is faulty, causing improper diagnosis of catalytic converters efficiency. Prompting a check engine light and P0430/P0420 code. I could not pass emissions testing with this code. The Ford dealer made me pay out of pocket to replace catalytic converters ~6 months ago, total cost of $2975.12. The have now addressed that it is unlikely the catalytic converters were faulty, and are offering no reimbursement.
- Littlestown, PA, USA
The Cam phasers on this vehicle are defective. This will be my third cam phasers in less than 3 years. The Cam Phasers cause the emissions to fail and can also cause unsafe driving such as the first time they failed while driving on the highway. I have brought this to the attention of the dealership numerous times and they say they can't duplicate it, even though it makes the noise when turning on the car or idling every time. They finally admitted this past visit to the Mall of Georgia Ford that it is an issue and a known recurring issue with this vehicle. I see the issue reported online, Ford Facebook pages, blogs, etc with thousands of people experiencing the same unsafe issue with both emissions and driving safety. Please advise.
- Suwanee, Georgia, United State, GA, USA
My truck stopped in the middle of an intersection and would not crank again. The fuel pump had exploded on the inside and metal shavings were found all throughout my fuel system. The cost to repair my truck was $ $11,867.60 plus tax. From what I have been told, this is an ongoing problem that occurs with this specific fuel pump. I was told from the service manager at the dealership that he sees this problem all the time. I was told from the claim adjuster that this is a problem with all Ford and Chevrolet trucks with diesel engines that use this specific fuel pump. I believe this should be a recall since it is a problem with any diesel that not only Ford but Chevrolet makes. I did file this with my insurance company but it was not covered. My claim # with Farm Bureau is 10000600403. My case # with Ford is CXH-02697972-W5T6Y4. Ford did end up covering half of the cost to repair but I still believe that it should be a recall. If you need any further information, please do not hesitate to contact me.
- Munford, TN, USA
My truck started having issue(s) accelerating properly on-time over the past few months. The issue was only intermittent and occurred sometimes when needing to accelerate quickly in certain scenarios such as turning onto a busy road or merging in high traffic. It would also sometimes downshift very hard when driving at moderate speeds ~40 - 50 mph, and jarred the vehicle so hard it felt like the engine was going to drop out of the truck. The acceleration issue resulted in several incidents in which I was in danger of being struck by other drivers for being momentarily "dead in the water", but the worst incident occurred when I was attempting to merge into a left lane (9/11/2024) during rush hour in front of an on-coming dump truck; my truck did not accelerate AT ALL and the dump truck had to slam on his breaks and swerve out of the lane, coming extremely close to destroying me at about 45 MPH; had my vehicle accelerated correctly it would have never an issue. I am certain I would have suffered severe injury or death from this incident. I had no warning lights or other indications something was wrong and have no notices from Ford about the issue (see below). I took the truck to Coughlin Ford of Heath (Ohio) and they quoted me over $4000 for the parts and labor stating that cam sprockets need replaced along with re-timing labor. They said there were no active recalls but Coughlin and two other repair shops (one private and one Ford dealership) told me that this is a very common problem with these trucks and that there previously was a Ford customer satisfaction program to have this problem fixed in the past few years. I was NEVER notified of the program despite being the sole owner and only ever taking my truck to dealerships for repair over the past 6 years. I contacted Ford and filed a complaint (ref CXH02678193) but they indicated they would not be helping me despite nearly getting me killed. My out of pocket total was $4619.11 for parts, labor, and a rental car.
- Newark, OH, USA
I was driving, I looked down because my truck was unresponsive, my truck had died, a warning light had come on stating the following: "Auto Start/Stop Shift to P, then Restart Engine". I was on the interstate, in a two lane construction zone, I had to pull over into the construction area, stop my truck, and try and restart. After a minute or two, I was able to restart my truck and re-enter the road way. A very dangerous situation, luckily I did not have my children in the vehicle at the time. I scheduled a service appointment after this and was told it was the fuel pump control module. Unfortunately, it has happened twice since my service appointment... something needs to me done!
- Gifford, IL, USA
Unknown my truck was running rough so took it to shoo they ran the codes told me CPS camshaft position sensor bank 2 was coding so replaced all 4 sensors but was still having issues and then truck started having a rattle but not all the time it would come and go then the shop said replace spark plugs so I did then rattle got worse but would go away when came to stop sign. During all of this I was using alot of oil 1 qt about every 3000 to 5000 miles then the truck started having noisy start up that went away after couple seconds loss of power poor fuel economy and the rattle was more constant oil levels checked daily and were good but yesterday the day after an oil.change and my truck lost power when depressed the gas pedal I continued to lose speed and then it stalled going down the highway and the Orange wrench showed up on the dash and my truck won't start
- Shenandoah, IA, USA
I on a trip [XXX] round trip is about 332 miles. I had approximately 42 miles to go and the truck speed was reduced and it started to jerk. This is the second trip over two hundred miles and the same thing happened. have extended warranty insurance but I can-??t get any one to accept it here in Cleveland, Mississippi. I really think this truck is a lemon. I purchased it last year in November and it-??s been giving me problems ever since then. I don-??t have money to just give away on something that is not worth it. I even went to the dealer where I bought the truck and asked him if I could swap out for another truck and he told me he couldn-??t do it. When I checked on car fax it just shows that this truck had 126,000miles on it. But at the dealership it showed 149,000miles.So it only showed history for 126,000 and less. I don-??t know the history of the 23,000 miles that-??s not accounted for. I want my money back or a reliable truck that has no problems with it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Cleveland, MS, USA
Been having this issue for months. Go to hit the gas to go from a stop truck shutters and hastates to move. No check engine light has come on. Thought it was the fuel we put in it but no matter what fuel it still does it. Almost have been hit a dozen times with my children in the truck with me due to truck will not Accelerate and shutters when you go to take off from a stop. Even when putting the vehicle into sports mode and hit the gas, the truck hesitates and shutters as well. Been to repair shops and they stated they can't find anything wrong with it due to no check engine light being on.
- Eagle , WI, USA
The 2018 Ford F150 truck came with a cap less fuel fill. What seals the fuel refill area is the gas cap door. The door is equipped with a seal on the gas cap door for when the door is closed, it keeps the weather elements from entering into the gas fill area that is equipped with a cap less mechanism for the gas tank filling. The hinge spring on the door is of poor quality and design and the swivel pin that holds the gas cap door in place fails by the pin working out of place. This now causes the gas cap door to not fully close allowing weather elements to make their way into the cap less gas fill tube. From internet research, this is a common problem with the 2018 F150, as well as other years with this type of cap less gas door. I had to pay out of pocket expense for the gas cap door replacement. The replacement gas cap door was of the same design as the one that failed and I expect the replacement to fail with time.
- Newark, DE, USA
- Montgomery, TX, USA