5.5
fairly significant- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 16,491 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Twelve months ago I took my truck in for service and was informed that the rear lug nuts were compressed and needed to be replaced. I did so and paid over $130. Yesterday, I again took my vehicle in for service and was informed that the front lug nuts were compressed and paid $141 plus labor to have those replaced. Dealer indicated that this was a common issue found on Ford F-150 vehicles. When I asked if there was a recall on the lug nuts, the service manager said, "No, but there should be." I find it unusual that lug nuts have this type of problem.....I have been driving for 53 years and always have my tires regularly rotated and balanced and have never in the past been told the lug nuts had failed and required replacement. Have you had other complaints regarding Ford lug nut compression?
- Lees Summit, MO, USA
The contact owns a 2018 Ford F-150. The contact stated that while the vehicle was at the dealer for an oil change and tire rotation, the contact was informed that the lug nuts on all four wheels were swollen and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000.
- Ashland, VA, USA
Upon completion of oil change and tire rotation at Wayne County Ford in Honesdale PA, we were called and told our lug nuts were swollen, all 20, and needed to be replaced at a cost of $150. We told them not to replace them and during a conversation with the service manager, he said Ford puts a cap over them, water gets under the cap, and swells the lug nut. Sounded ridiculous. We wrote to the Owner of the dealership and at this time we are riding with swollen lug nuts till we can find some affordable ones, putting us at risk. There are TORQ wrench marks on my lug nuts which were not there before. Overtightening seems to have taken place.
- Hawley, PA, USA
Recently took my truck to Discount Tire for a tire rotation and rebalance. I was made aware that the lugs nuts on the truck are swollen. I was told by the Discount Tire employee this is common on F-150 trucks. He highly recommended that all lug nuts should be changed for safety and that the proper lug nut socket can be used. The lug nuts were so swollen that the recommended 21mm socket would not fit. The employee also said that the lug nuts should not do this and there is a potential for the lug nuts to fail. Discount Tire was able to remove the swollen lug nuts safely without damage and I paid to get new lug nuts installed. The other reason for replacing is that if I needed to change the tire the provided lug wrench that comes with the truck would not fit the swollen lugs. The lug nuts provided with my F-150 are defective and the cost of replacing should not be put on the consumer.
- Sanger, TX, USA
The contact owns a 2018 Ford F-150. The contact stated upon completing a tire rotation, the dealer informed him that the lug nuts were deformed and had failed, which made it impossible to rotate the tires. The dealer informed the contact that it was a known failure and advised the contact to purchase new lug nuts that were not manufactured by the Ford manufacturer from a local Pep Boys. The contact purchased the new lug nuts and the dealer repaired the vehicle. The manufacturer was notified of the failure and referred the contact to the NHTSA. The vehicle was repaired. The failure mileage was 56,354.
- Columbia, SC, USA
Lug nuts swelled making removal impossible without damaging them and rendering them unsafe for reuse per the tire shop (Plaza Tire Service). Required replacement of 5 initially and all at a later date.
- Morrisville, MO, USA
The contact owns a 2018 Ford F-150. The contact stated that twelve of the lug nuts were swollen and had to be replaced. The contact was made aware of the failure after taking the vehicle to the dealer for an oil change. The dealer replaced twelve of the lug nuts on the wheels. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,572.
- Williamstown, NJ, USA
- Bethel Island, CA, USA