- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 440 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Back glass shattered for no reason, alone on a state highway with no houses and other traffic. Thousands of not hundreds of thousands of other people have had the same thing happen to them in f150s for years apparently. A quick google search didn-€™t take long to read hundreds of other f150 owners sharing the same experience. Ford refuses to accept responsibility for what is an obvious design flaw. Broken shards of glass flying around in the cab. Luckily I didn-€™t have my grandson in the backseat today.
- Jonesboro, AR, USA
When I put my vehicle into reverse, I get a warning that the backup camera is inoperable. Ford already has a recall on Some backup cameras but refuses to address mine because of the VIN not being on their list. Others at risk? Whenever I need to back out of a parking space. The onboard computer should have the records of the many times the camera was needed but not working. I am unable to afford the cost of a service call as I am a senior citizen.
- Devil's Tower, WY, USA
I've been dealing with a vibration/shaking in my factory driver side mirror at high speeds and on bumpy roads since I got my truck in May 2019 (over three years). No issue on the passenger side. I've dealt with it off and on with the dealer as time and life have allowed. Currently I'm on my fourth mirror and have a case manager from Ford corporate. I have attached some of my correspondence with them for your reference. My problem is that the driver side shaking is very bad. It's distracting at high speeds and at night when headlights are shining behind you, it can be like a light show in the corner of your eye while driving. After much trial and error, I believe the vibration is coming from the articulation point between where the arm that comes off the truck connects with the arm that supports the mirror. Where it folds in basically. There isn't anything that can be adjusted, that particular area is all enclosed. I'm on my second dealer after the first claimed the mirror was fine. I took the truck for a drive with the foreman at the new dealer who confirmed he could see the issue. They ordered me a new mirror again and after installing it sure enough the new one shakes just like the prior ones have. The dealer said they had a regional service tech from Ford drive it after the new mirror went on and this person told them the shaking was normal. I'm talking with the case manager from Ford also and they are investigating what to do since there's clearly (in my opinion) some sort of defect with this part but no recall or fix has been made to my knowledge. I may be elevated to their legal team. At issue currently, I have asked my case manager from Ford whether they can have someone such as an engineer or safety team examine the part and assess whether the mirror design is faulty but they have no one in their company. The case Manager claims to not know if Ford has a team like this. The dealerships didn't design the part so they can't assess whether it's flawed.
- Portland, ME, USA
Wiper arm fails to operate due to the index splines not holding up and failing prematurely. Part did not include a shear pin to prevent issue from arrising. Ford has a recall on the part but is not including all vehicles that have this part. (Info confirmed by service/parts managers and Ford customer support) Ford is also canceling any and all orders with that part number and refusing to supply that part.
- Pueblo, CO, USA
Back window is shattered with no force. You can see it pushing outwards. Still cracking as I'm writing this
- Payson, IL, USA
My rear window with defroster shattered when I shut the door on my F150 today. It was without warning and the temperature was mild and the truck was parked under a carport overnight. Now I have no back glass. I'll report my issue to Ford ASAP.
- Butler, AL, USA
2019 Ford F-150 was turned on using Remote Start feature. I allowed the truck to run for about 10 minutes before getting into the driver seat. When I closed my Driver Side Door, the Rear Windshield shattered. I immediately exited the vehicle and took photos of the shattered glass. Broken glass fell into my back seat and even into the bed of the truck. Thankfully no one was sitting in the back passenger seats. My local Ford Dealership, where I am leasing said vehicle from, advised me to bring the truck in so they could have a look at it. I advised them that the back windshield was falling apart and glass was continuing to fall into the back seat and into the outside bed/trunk. A service advisor told me they can-€™t do anything unless I bring it in. I sent them the photos I took and clarified to them that the window will surely break apart more if I drive it. The dealership said that-€™s fine, just bring it in. I wrapped the back windshield, best as I could, with garbage bags. As to not allow for the falling glass to come into the vehicle and strike me or others while driving. When I arrived at my Local Ford Dealership, a Service Advisor told me that I was not the first case of this occurring. The Service Advisor told me she has seen quite a few Ford F-150-€™s come in with owners complaining about spontaneous shattering of the back windshield. I asked her what is the cause of such an unusual occurrence. The Service Advisor told me it had to do with the rear window defroster. My rear window defroster was turned on and active at the time and moment the back window shattered. The remote start feature for the truck, always turns the rear defroster on. A quick online search, will also prove that Ford has been neglecting this issue and has not been willing to help their customers fix their back windshields. This is absolutely unacceptable and an enormous safety hazard. Not only for passengers within the vehicle but motorist on roadways, who happen to be driving behind the truck.
- Tinton Falls, NJ, USA
- 4,000 miles
The contact owns a 2019 Ford F-150. The contact stated that while driving in inclement weather, water entered the passenger side of the vehicle causing a visibility hazard to the driver. The contact indicated that during the failure the front windshield and side mirror remain fogged over. The vehicle was taken to the local dealer walker Ford (17556 us. Hwy 19 North, clearwater fl) who diagnosed a failure in the roof caused during manufacturing. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 4,000.
- St. Petersburg, FL, USA
- 400 miles
Brand new truck with rain sensing wipers. Rain sensing function does not work. First time it rained the wipers would not swipe to clean windshield. The only functions that would work were hi and off and when you turned the wipers off they would stop at random places like directly in the middle of the glass. The rain sensing positions (between hi and off) would mostly do nothing but occasionally would do random things, none of which helped clean the windshield (either not enough swipes in heavy rain or too many swipes when it wasn't raining). There are settings in the software to turn the rain sensing off but it had no effect. We took truck to dealer. They replaced switch assembly fl3Z*13K359. Had no effect. Wipers still act the same. This, in my opinion, is a safety hazard, because you cannot get the wipers to swipe properly when needed for one, and also when you finally turn them off they routinely stop directly in the drivers line of vision. Also there appears to be no manual backup.
- Owens Cross Roads, AL, USA
- Chaffee, MO, USA