The contact owns a 2019 Ford F-150. The contact stated that during start-up there was an abnormal rattling sound coming from the vehicle. There were no warning lights illuminated. The contact stated that the failure was like the Customer Satisfaction Program: 21N08. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 85,000.

- Bearden, AR, USA

The truck started to have a slight shutter when driving around 80,000 miles. it now shutters all of the time while driving. They trucks shakes. i called my local mechanic and he stated he is having a lot of calls with this make and model truck. he stated that the problem is in the transmission. the inside of the drum that houses the transmission fluid is breaking down the inside and its shredding to pieces. i was informed to call the ford dealership to see if mine was on the recall list but it is not. they acted like there hasn't been a recall for this matter. i have been stopped by random people asking if i was having this problem because them to was having the same issues. i do not feel like we as the consumers should have to pay to have this issue fixed, which is resulting in new transmissions when the problem is because of manufacturing issues. my local mechanic is saying it's costing people upwards of $8,000 to have this fixed and that is unacceptable.

- Kilmichael, MS, USA

The contact owns a 2019 Ford F-150. The contact stated while driving 10 MPH, the vehicle started to make a clicking noise. There was no warning light illuminated. The vehicle was driven to an independent mechanic to be diagnosed. The vehicle was diagnosed with cam riser shaft, timing belt, and sprocket failure. The vehicle was not repaired. The local dealer was not contacted. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 100,000.

- West Melbourne, FL, USA

2019 F-150 with 3.5L GTDI engine. Cam phasers required to be replaced on truck with 52,000 miles on it. Repair bill of $4800. Ford issued Customer Satisfaction Program ("CSP") notices 21B10 and 21N03 for Ford F-150s manufactured between 2017-2020 equipped with the 3.5L GTDI engine manufactured in Dearborn, Michigan or Kansas. A copy is attached. Under these CSPs, Ford paid for up to 100% of the repair cost, plus 1-day rental vehicle, for owners with vehicles with up to 69,999 miles on them. Ford has refused to apply the CSP to my truck, despite it only having 52,000 miles, because they say the CSP did not apply to my VIN. However, my truck is the same make, model, engine type and manufacturing location as identified in the CSP, and I have the EXACT same engine issue as described in the CSP. I did not receive any letter or recall notice from Ford regarding this issue and they expect me to pay $4,800 to get my truck back from the dealership simply because the CSP "didn't attach to my VIN." It's not a coincidence that my truck has the EXACT same characteristics and engine problem as identified in the CSP. But while thousands of consumers with THE SAME TRUCK had this repair 100% covered by Ford, I have to pay $4,800.

- Oviedo, FL, USA

When pressing the gas pedal to accelerate, the truck will not accelerate rather it begins to rev the engine loudly (as if the gas pedal was being pushed while the truck is in neutral) the RPM shoots high to 6-7 (again the truck isn-??t accelerating any faster just loudly revving, ) then the truck jolts as if it has just been rear ended. The shifting is stuttering staying stuck in 3rd and 4th gear severing going back to 1 even at a stop. Vehicle messaging alerted 1/10/25 powertrain malfunction /reduced power. However this issues has been going on and Ford Said it was related to a 4x4 control module which was replaced and yet the issues continue. Brought it back to ford because the problem was not fixed and they are asking for payment of additional diagnostic testing and NOW saying it-??s a transmission issue AFTER saying it was issue with the control module unit. Work was completed 10/2024 at Ford

- Pembroke , NH, USA

Purchased Dec 4, 2019; followed maintenance requirements through BO Beukcman Quality Ford. Oil changes made IAW Ford guidelines every 5000 miles. Oil change was made Nov 23, 2023 at 49,504 miles. Just before next oil change noticed engine knocking on acceleration/deceleration with intermittent check engine light on. Oil changed at 54,226 miles (Aug 22, 2024). Condition mentioned to dealer. Dealer advised engine was consuming oil. There was no visible sign of leaks. Fix -- install new dip stick, reprogram the Powertrain Control Module (PCM). Rationale: Ford TSB 19-2365 Dec 5, 2019 quoted as follows: oil consumption "may be due to high intake manifold vacuum during some deceleration fuel shut off (DFSO) events resulting in oil being pulled into the combustion chamber from the crankcase, valve guides and positive crankcase ventilation (PCV)". Supposedly reprogramming would reduce engine vacuum during DFSO events (note: I noticed knocking on acceleration). At the dealership inquired why Ford did not advise customers of condition. They could not answer my question. My F-150 is a 5.0L V8 and was described by dealer as a Coyote engine. I asked if they had similar maintenance events like mine; answer - yes. I was disappointed; have owned previous F-150s and none "consumed" oil like this -- my previous truck had 150,000+ miles -- no oil burning. The dealer instructed me to bring the vehicle back every 1000 miles to check dipstick for consumption. Returned vehicle to dealer at 55,626 and 56,700 miles. On returns, consumption was noted; they topped off my oil with instruction to return again at 57,626 (current mileage 57,435 miles) This is inconvenient and poses a safety risk to me and perhaps others through engine degradation/failure especially while driving. Believe Ford owes the cunsumer a permanent engine fix. Vehicle is available for inspection NHTSA.

- Saint Louis, MO, USA

Rough idle engine noise at stop, engine stalls out and dies. No check engine lights present, Auto start/stop system light comes on indicating its disabled and to shift to park and restart engine.

- South Charleston, OH, USA

Truck was taken in for cam phasers issues multiple times and said was covered under 21n03. Ford won-??t say why other than it doesn-??t fall in serial number break. 21n03 says there is no sn distinction just has to be made at these plants which mine was. I have been lied to multiple times by ford and have come to them with new information and still told they won-??t even look at case because I have been denied once already. I had to pay 5k out of pocket and cam phasers are now failing again within 90days. Ford is a joke and doesn-??t stand behind what they build. (I AM NOW FULLY AWARE) FORD HAS KNOWN ABOUT THIS PROBLEM AND HAS NOT TAKEN THE SAFETY PRECAUTIONS OR REMEDIES FOR CONSUMERS THAT OWN THEIR PRODUCT TO GET THIS FIXED BEFORE A SERIOUS/DEADLY INCIDENT OCCURS YOU PLEASE INVESTIGATE THIS EXTREME KNOWN PROBLEM BECAUSE AT TIMES I FEAR FOR MYSELF, MY FAMILY AND EVEN THE DRIVING COMMUNITY FOR THEIR SAFETY BECAUSE OF WHAT MY TRUCK MAY DO OR NOT DO WHILE I AM DRIVING THIS UNSAFE VEHICLE IN OUR PUBLIC ROADWAYS/HIGHWAYS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Little Rock , AR, USA

component in question is the transmission "10R80". risk is that truck stops or loses speed in the middle of driving. It is especially dangers when going thru a 4 way stop and truck almost comes to a stop because it has no speed and have encounterd close calls to be hit or T boned by other vehicles. Problem has been on ongoing dispute with consumers and Ford about the extreme problems with the transmission that include harsh shifting, jerking, hesitation, constant sudden downshifts, difficulty shifting gears, and even an occasional loss of power while in motion. Other descriptions that I experience is noticeable lurches during gear changes recently purchased this vehicle and I was fully unaware of it problems nor was it mentioned to me by the used car salesman and manager that they had a truck in their lot with extreme transmission problems. First purchased ([xxx]) there was no warning signs but maybe after a month or so is when the truck showed a "wrench" symbol on the dash as to show that there is a problem. But somehow it resets everytime you turn off truck and restart as if showing no problem exists. I have learned to deal with it since than but now it is just getting worse. Have not taken it to the dealership because I am not ready to pay for a problem that (I am now fully aware) Ford has known about this problem and has not taken the safety precautions or remedies for consumers that own their product to get this fixed before a serious/deadly incident occurs you please investigate this extreme known problem because at times I fear for myself, my family and even the driving community for their safety because of what my truck may do or not do while I am driving this unsafe vehicle in our public roadways/highways. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Laredo, TX, USA

What component or system failed or malfunctioned, and is it available for inspection upon request" -5.0 coyote motor oil consumption -1ST INSPECTION BECAUSE WE FOUND-?? OIL CONSUMPTION, FOUND VEHICLE CONSUMED 3QTS OF OIL IN 2,985 MILES. TSB 19-2365 PERFORMED PREVIOUS VISIT. FOLLOWED OIL CONSUMPTION DIAGNOSTICS. ENGINE PASSED CYLINDER LEAKAGE TEST AND COMPRESSION TEST. FOUND ALL CYLINDERS 160-170PSI. FOUND CYLINDER LEAKAGE LESS THAN 5%. LET VEHICLE SIT OVERNIGHT WITH SPARK PLUGS OUT AND INSPECTED VALVES, NO SIGNS OF VALVE SEAL LEAKAGE. DID FIND OIL "WIPING" ON CYLINDER WALLS, INDICATING OIL CONTROL RINGS STICKING IN PISTONS. RECOMMEND LONG BLOCK REPLACEMENT AS SHORT BLOCK IS OBSOLETE -2ND INSPECTION BECAUSE WE FOUND-?? PERFORMED RING GAP MEASUREMENTS AND CYLINDER OUT OF ROUND MEASUREMENTS. FOUND OIL CONTROL RINGS FOR CYLINDERS 1, 3, 4, AND 5 OUT OF SPEC. SPEC IS 0.15-0.45MM. CYLINDER 1-0.48MM, CYLINDER 3-0.53MM, CYLINDER 4-0.48MM AND CYLINDER 5-0.51MM. ALSO FOUND CYLINDERS 3, 4, 6, AND 8 OUT OF ROUND. SPEC IS 0.0005IN. CYLINDER 3-0.0007, CYLINDER 4-0.0006, CYLINDER 6-0.0006, AND CYLINDER 8-0.0006. THE CYLINDERS ON THESE ENGINES ARE NOT SERVICEABLE PER FORD. SHORT BLOCK REPLACEMENT IS NECESSARY. SHORT BLOCKS ARE OBSOLETE FOR THESE VEHICLES, SO LONG BLOCK REPLACEMENT IS REQUIRED. How was your safety or the safety of others put at risk? -My family financially and physically have been put at risk. Has the problem been reproduced or confirmed by a dealer or independent service center? -Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -Yes Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" -Check engine light came on July 4, 2024

- Kalamazoo, MI, USA

Engine noise/rattling while decelerating, random rough idle that causes engine to almost stall out and die when taking off from a stop at intersections. No check engine lights.

- South Charleston, OH, USA

Truck will stall and error will pop on screen stating -??Auto StartStop Shift to P, then restart engine-??. It does this when at a stop or slowing down to come to a stop or turning causing a huge saftey issue.

- Burleson, TX, USA

The contact owns a 2019 Ford F-150. The contact stated that while starting the vehicle, the vehicle made an abnormal fluttering sound and the vehicle hesitated to start. There was no warning light illuminated. Additionally, while driving, the vehicle inadvertently lunged forward. The vehicle was taken to an independent mechanic, who replaced the spark plugs and starter; however, the failure persisted. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N03 (Cam Phaser Replacement); however, the VIN was not included. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 61,000.

- Phoenix, AZ, USA

The contact owns a 2019 Ford F-150. The contact stated while driving at undisclosed speeds, the engine warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the left and right catalytic converter and sensors needed to be replaced. The right sensor and left catalytic converter were replaced, but the failure recurred. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 75,000.

- Pembroke, GA, USA

While driving down a busy road my wrench light appeared on my dash and made a dinging noise. As soon as I saw/heard that I could hear a faint ticking noise. Soon after, my engine quit running and I was stalled out in the middle of a lane on a busy road. I was unable to start my vehicle after that. My engine had seized. There was no prior check engine lights or anything. I had only owned the truck 1 year and 4 months and had put 13,000 miles on it. Always kept good maintenance and there was no prior indications that there was something major wrong

- Blaine, MN, USA

Hard shifting ! not up shifting or down shifting or it will go from 10th to 1st gear on the hwy causing loss of power, I had 2 semi trucks right behind me almost causing an accident, when stoping at a red light or stop sign it does not want to go forward trying to start in a higher gear, and causing me to be stuck in the intersection with on coming traffick. It is lounging forward on its own, it causes the RPM to red line when you are not accelorating even after you have taken your foot off the gas and are applying the brake. It is skiping gears it will go from 1 to 7th to 10th back down to 1st all within a matter of seconds, it will down shift or up shift and jump so hard that it hurts my back and makes everyone in the truck sore feeling like you got whiplash. I did take the truck to the dealership when it first started clanking hard when I put it in drive or reverse the dealership told me it was normal for that transmission and wouldnt even look at it. Since then it has only gotten worse I have reached out to serval other dealerships and explained the issues they have all told me there is no fix for this issue. They are getting so many reports for the same issue, and Ford has not found a fix for the issue. When this first started there were no wornings and no lights on the dash, now I am getting nottifications on the Ford app and there has been a wrench light ththat comes on the dash periodicly. Currently the truck is at the dealership for a full transmission rebuild suggusted by them. Costing almost $6000 and acourding to them this is the only fix for it at this time. The clutch basket has failed sending improper fluid pressure though out the transmission.

- Weatherford, TX, USA

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- Little Rock , AR, USA

The contact owns a 2019 Ford F-150. The contact stated while driving at an undisclosed speed, unknown service lights illuminated. Additionally, on several occasions the vehicle failed to start. The vehicle was taken to the local dealer, where it was diagnosed and determined that there was moisture inside the driver's side rear taillight assembly. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 59,025.

- Youngsville, LA, USA

The contact owns a 2019 Ford F-150. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that he noticed that when the oil life decreased to 50 percent, the check engine warning light illuminated. In addition, the contact stated that the check engine warning light would go off when the oil reservoir was refilled or an oil change was performed. The contact stated that the vehicle was consuming unusual amounts of engine oil and there were no visible leaks. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 80,000.

- Brush Creek, TN, USA

The contact owns a 2019 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle stalled, and the contact also noticed a loud rattling sound coming from the engine with multiple warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the engine failed due to the engine burning oil and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was taken to the dealer where it was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 30,000.

- Aldie, VA, USA