The contact owns a 2019 Ford F-150. While the contact's son was driving approximately 65 MPH, the check engine warning light illuminated. The contact stated that the vehicle was driven to the local dealer to be diagnosed. The dealer diagnosed the vehicle and determined that the cam phasers and the engine timing system needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to a Technical Service Bulletin for the replacement of the cam phasers. The contact informed the manufacturer of the failure and of the TSB and was informed by the manufacturer that the vehicle was not covered under the TSB. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 103,000.

- Jefferson City, MO, USA

The contact owns a 2019 Ford F-150. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, and the message "Low Oil" was displayed, and the vehicle failed to properly accelerate. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that the engine was damaged due to low oil; however, the extent of the damage was not yet determined. The contact was informed that the vehicle was manufactured with the incorrect size oil dip stick. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 108,000.

- Springtown, TX, USA

The contact owns a 2019 Ford F-150. The contact stated that while starting the vehicle, there was an abnormal amount of white smoke coming from the exhaust, and the radiator fan had become excessively loud. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where the vehicle was diagnosed, and the contact was informed that the engine had experienced coolant intrusion and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 130,000.

- Camarillo, CA, USA

The contact owns a 2019 Ford F-150. The contact stated while attempting to start the vehicle, there was an abnormal knocking sound coming from underneath the hood. In addition, the contact stated that while driving at various speed, the failure recurred. No warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed and determined that the cam phasers needed to be replaced. The vehicle was not repaired. Upon further investigation, the contact related the failure to an unknown NHTSA Campaign; however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 89,000.

- West Portsmouth, OH, USA

The contact owns a 2019 Ford F-150. The contact stated while driving 15 MPH and attempting to complete a turn, the vehicle briefly lost motive power but continued running. The contact stated that shortly afterwards, the vehicle returned to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that a software update was required. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who again diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The dealer also diagnosed a failure with the cam phasers. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N03. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 35,000.

- Converse, TX, USA

The contact owns a 2019 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine compartment. After the vehicle reached normal driving temperature, the rattling sound ceased; however, the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the cam phasers. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N03. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 74,000.

- Oil Springs, KY, USA

The contact owns a 2019 Ford F-150. The contact stated that while starting the vehicle, the engine made a rattling sound. No warning light was illuminated. The vehicle was taken to the dealer, who determined that the cam phasers needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N03 (Cam Phaser Replacement); however, the vehicle was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 61,000.

- Bossier City, LA, USA

The contact owns a 2019 Ford F-150. The contact stated while driving 70-75 MPH and pulling a camper, the vehicle started sputtering and lost motive power. The contact was able to pull over to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the head gasket had allowed a leak onto the alternator, causing the alternator to fail. The mechanic replaced the alternator. The vehicle was then taken to the dealer, where the head gasket was replaced. Additionally, the contact stated while the dealer was performing an oil change, the dealer informed the contact that the timing chain cover and the rear main seals were leaking. The dealer determined that the timing cover seals, the rear main seals, and other unknown parts needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.

- Highland, MI, USA

The contact owns a 2019 Ford F-150. The contact stated upon starting the vehicle, there was an abnormal rattling sound coming from the engine compartment. The contact stated that the engine was idling roughly. There was no warning light illuminated. The contact had not taken the vehicle to a local dealer or an independent mechanic. The vehicle was not diagnosed or repaired. The contact related the failure to Ford Campaign Number: 21N03. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 108,000.

- Helena, MT, USA

The contact owns a 2019 Ford F-150. The contact stated that while driving approximately 65 - 70 MPH, the transmission unexpectedly shifted into reverse. There was white smoke coming from underneath the hood of the vehicle near the engine compartment. The contact depressed the brake pedal to assist with the vehicle slowing down to be able to pull over to the side of the road where the vehicle came to a stop. The vehicle lost power and failed to restart. The contact poured water onto the engine to assist with dissipating the smoke and cooling the engine. The vehicle was towed to the residence. The vehicle was taken to the dealer, who diagnosed the vehicle; however, the contact was unsure of the diagnostic results. The contact was informed that additional diagnostic tests were needed. The vehicle had not been diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was 125,000.

- Shreveport, LA, USA

The contact owns a 2019 Ford F-150. The contact stated that while driving at approximately 35 MPH, there was an abnormal knocking sound coming from the engine compartment. The contact stated that the check engine and low oil pressure warning lights were illuminated. The contact stated that the vehicle lost motive power and stalled. The contact was unable to restart the vehicle and the vehicle was towed to a dealer. The dealer diagnosed the vehicle and determined that the engine had failed and needed to be replaced. The contact stated that recently the cam phasers on the vehicle were replaced. The contact stated that the cam phasers had been replaced twice. The vehicle was being repaired. The manufacturer was informed of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 85,000.

- Johnstown, PA, USA

The contact owns a 2019 Ford F-150. The contact stated while cold starting the vehicle, there was an abnormal rattling sound coming from the vehicle. There was no warning light illuminated. The vehicle was not diagnosed or repaired. The dealer was notified of the failure and provided an estimate for the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 64,000.

- Saint Petersburg, FL, USA

The contact owns a 2019 Ford F-150. The contact stated that during start-up there was a loud rattling sound coming from the engine compartment. The vehicle was taken to the local mechanic who diagnosed that the cam phasers were faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer was not contacted. The manufacturer was contacted and informed that the vehicle was not included in an Extended Warranty Coverage related to the failure. The failure mileage was 55,000.

- Deland, FL, USA

The contact owns a 2019 Ford F-150. The contact stated that the vehicle was making an abnormal rattling sound on cold starts. The vehicle was taken to an independent mechanic, where it was diagnosed that the cam phasers had failed and needed to be replaced. The vehicle was not repaired. The mechanic related the failure to Customer Satisfaction Number: 21N03. An unknown dealer was notified of the failure. The manufacturer was notified of the failure and a case opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 70,000.

- New Vienna, OH, USA

The contact owns a 2019 Ford F-150. The contact stated that while starting the vehicle, the vehicle made an abnormal fluttering sound and the vehicle hesitated to start. There was no warning light illuminated. Additionally, while driving, the vehicle inadvertently lunged forward. The vehicle was taken to an independent mechanic, who replaced the spark plugs and starter; however, the failure persisted. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N03 (Cam Phaser Replacement); however, the VIN was not included. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 61,000.

- Phoenix, AZ, USA

The contact owns a 2019 Ford F-150. The contact stated while cold starting the vehicle, the vehicle was vibrating and was idling rough. The contact stated that there was an abnormal ticking sound coming from the engine compartment. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the cam phasers needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to Customer Satisfaction Program: 21N03 GTDI Engine Cam Phaser Replacement (Engine and Engine Cooling). The manufacturer was informed of the failure. The failure mileage was 148,362.

- Nacogdoches, TX, USA

The contact owns a 2019 Ford F-150. The contact stated that upon starting the vehicle, the contact heard an abnormal rattling sound coming from the engine compartment. The contact stated that after the engine warmed up the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the cam phasers. The contact was advised to take the vehicle to the dealer for repair. The vehicle was not repaired. The vehicle was taken to the dealer, who confirmed the diagnostic result. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N03. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 100,000.

- Riverton, UT, USA

The contact owns a 2019 Ford F-150. The contact stated that upon cold starting the vehicle, there was an abnormal rattling sound coming from the engine. There was no warning light illuminated. The local dealer was notified of the failure and the contact was informed that the defect was related to the cam phasers and the contact was provided an estimate for the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 92,000.

- Fort Myers, FL, USA

The contact owns a 2019 Ford F-150. The contact stated that upon cold starting the vehicle, there was an abnormal rattling sound coming from the engine. There was no warning light illuminated. Upon investigation, the contact discovered that the failure was likely related to the cam phasers. The dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 55,300.

- Auburn, NY, USA

The contact owns a 2019 Ford F-150. The contact stated that upon a cold start of the vehicle, an abnormal rattling sound would emit from the engine without warning. Upon investigation, the contact discovered that the failure was likely related to the cam phasers. The contact notified the dealer of the failure, and an appointment was scheduled for a diagnostic test to be performed. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 74,000.

- North Port, FL, USA