Rear glass in sliding window shattered to pieces while driving.

- Bella Vista, AR, USA

While using remote start, the rear sliding glass window shattered and set the defroster on fire. The fire was above the rear seat where my child's car seat was.

- Alamo, GA, USA

On Sunday Jan [XXX], I had to drive 40min to the Hospital in Oconomowoc to pick up my daughter from ER, when leaving as I was backing out of the parking spot the back window bowed outward and shattered. Glass flew everywhere both inside the truck and outward. It was very cold in Wisconsin - but the vehicle was more than warm, and the back entire window just shattered. Luckily no one was in the back seat, or they would have been seriously cut by some of the small shards of glass that came into the vehicle. There was no damage to the rear window prior, and it basically exploded for no apparent reason. It does appear Ford has been aware of this but has not placed a recall. I have tried to contact a dealer to find out if this is covered under my extended warranty but cannot seem to get ahold of just the service department to discuss further. I think Ford needs to take more responsibility for these vehicles, I have never seen anything like this in my life. This is a 2019 Ford F150 Lariat with heated defroster and slide window that exploded without cause or fault of owner. I have filed a claim with my insurance company, but it's considered a glass issue and they don't usually send out an adjuster for glass- and based on deductible would be out of pocket cost for me when I feel this is a defective issue ford should be addressing. I do have an large amount of photos, but it wont let me upload all of them. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Muskego, WI, USA

Approximately 2 weeks after purchasing the truck I noticed some harsh shifting, jerking, and sudden acceleration, and hesitation issues. They were intermittent and I was advised this is not uncommon with this model vehicle. However, these issues have become more frequent and severe. Next, I noticed the gears began slipping and the truck seemed to not be able to -??find-?? the gear it needed to be in. The transmission would slam into gear or begin slipping under acceleration. There is no rhyme or reason to it, I have not been able to pinpoint it to a specific gear or up/down shift. It simply loses power and neither the gas nor brake work. It will coast until the wrench (check engine?) symbol comes on and then the gas will function. This week the transmission has started intermittently locking into a specific gear without the ability to shift. It-??s now happened 3 times. You cannot reverse or drive, the transmission puts itself in park while the dash still indicates its in drive or reverse. After parking the truck for a couple of hours, I could start and drive as usual. Most importantly, twice Saturday the truck seemed to shift out of gear, so hard my head hit the steering wheel, and lost power going 70mph on I64. I have attempted to video these events to help diagnose the issues, but obviously driving and recording are dangerous and difficult.

- Taylorsville, KY, USA

The trucks computer has a glitch the past few weeks where it will request permission repeatedly for OTA updates. Since this started, the rear view camera sometimes stays on after shifting from reverse to drive. It has remained on up to 30-40mph before the screen goes completely black. When the screen goes black, no functions work on the screen or audio/nav/camera controls except the radio on/off manual button. A hard reset fixes the issue temporarily by restarting the SYNC system, however it reoccurs frequently. This issue can be a safety concern because it is very distraction and the audio/phone controls cannot be changed or used during driving (i.e. handsfree or nav if you were in the middle of using them). It also puts into question whether or not the rear view camera system works or if it is properly interfacing with the rear parking sensors of the vehicle.

- Warren, PA, USA

2019 Ford F-150 Sync programming MEMORY ISSUES Indicative Issues: * Sync no longer retains bluetooth pairing information when the engine is started. * When engine starts Sync 3 always asks: "Do you want to turn on the following features"" * Responding to "Do you want to turn on the following features"" is useless. * Any changes in settings are not retained when engine is turned off. * Screen goes black at times and only on a soft reset with Sync return. * Attempting a Master Reset will either not start or hangs indefinitely. * The backup camera will often stay on even when driving forward until a soft reset is done. * Upon engine start the radio is always on & must be turned off. Expert responses: Local Ford Dealer: The APIM is bad. $1300 fix. Ford Support: The Sync 3 update is at fault causing memory issues. The fix might be available at the end of September, 2023. F150FORUM.com: Multitude of Ford Sync 3 users experiencing similar system failures. (See link: https://www.f150forum.com/f118/sync-3-memory-issue-538739/ ) Possible Danger: These failures render the sync 3 system useless or at least requiring constant attention between engine starts. Some of the issues occur while the vehicle is in operation. The backup camera is especially a concern)

- Murfreesboro, TN, USA

When breaking, As the truck down shifts, it lunges forward against the breaks. like it is still trying to accelerate for a second.

- Winston Salem, NC, USA

The Syn screen freezes up randomly. Often it turns black and a soft reset has to be performed. Randomly, the backup camera screen is displayed while driving forward up to about 30 mph, then the screen turns black. None of the radio presets will stay in memory. If I shut the truck off with an XM Sirius station on, when the truck is restarted 540 AM is playing loudly. The screen locking up while driving is a hazard. Multiple screens popping up that need interaction while driving is a distraction. I can't see the climate control temp setting when it locks up. The Sync APIM is bad and needs to be replaced. This is a common problem found on various forums. The date below is when it started.

- Harrisburg, IL, USA

In March of 2022, Ford launched a TSB campaign for its F150 model trucks spanning a few years. The TSB was for a Cam Phaser issue and the company offered an extended mileage warranty with a tiered coverage chart based on your current miles while experiencing the problem. The campaign ended January of 2023. I own a 2019 F-150 and my truck began having the issues under the TSB in April of 2023. When I brought the issue to the Ford dealership, I was then informed of the open TSB (TSB's are not made public, but rather opened up for mechanics use to easily diagnose an issue). I was told that due to my mileage as well as missing the 'expiration of the campaign' by just a few months, I would have to cover the cost of the repair. After battling with Ford, I was able to gain some assistance from the dealership towards the cost of the repair. My truck was dropped off to a Ford dealership on May 8th, 2023 and is still there awaiting parts for this KNOWN issue. There are roughly 40,000 parts for this issue that are on backorder. I was updated yesterday that the parts are still 2-3 weeks out from being available. Not having my vehicle for close to 3 months now and still being expected to pay $750 for a repair with an active TSB is absurd. At what point does this issue constitute a recall? I am writing and requesting that this issue be a known recall to the affected trucks. For a consumer to have to pay for a cost that is out of their control, and a known/acknowledged issue by the dealer/company, especially with a 40,000 part backorder-- there should be no reason myself, or anyone else should have to pay any cost to fix the problem. Please let me know what can or needs to be done further to try and have this TSB converted to a recall on these affected F-150s.

- Garner, NC, USA

The dashboard continues to warp and separate. We are now on the third one. I-??m dealing with this problem for three years now.

- Moscow, PA, USA

Rear tailgate opens when door opens without activating the remote/automatic feature that opens the tailgate. It also opens when I-€™m traveling in traffic. It-€™s a danger to me and traffic if something is in my truck bed or even if nothing is in there and it opens and someone is too close it will hit there vehicle

- Towson , MD, USA

When I place my vehicle in park on my driveway, it rolled backwards and collided with the vehicle behind it. when this event occurred, the truck was in park for over an hour before rolling backwards. This is not the first time that it has done this and when I saw it happen the first time, it was only for a distance of two feet and all the wheels were turning when it rolled backwards. The truck was only in 2 wheel drive mode and 4 wheel drive automatic mode. We are now trying to leave it in 4 High wheel drive when parked. Our driveway is on an incline and we do live in Mn. Our driveway was clear of snow and ice when this occurred and the temperature was 40 degrees. We are not allowed to park our vehicles on the street overnight but have asked for a special permit given the damage to the vehicle parked behind the truck that was hit when the truck rolled backwards. This was over 4 feet when the truck rolled and the vehicle that was hit stopped the truck from rolling further. We confirmed the truck was in park when this incident occurred.

- Rosemount, MN, USA

When I place my vehicle in park on my driveway, it rolled backwards and collided with the vehicle behind it. when this event occurred, the truck was in park for over an hour before rolling backwards. This is not the first time that it has done this and when I saw it happen the first time, it was only for a distance of two feet and all the wheels were turning when it rolled backwards. The truck was only in 2 wheel drive mode and 4 wheel drive automatic mode. We are now trying to leave it in 4 High wheel drive when parked. Our driveway is on an incline and we do live in Mn. Our driveway was clear of snow and ice when this occurred and the temperature was 40 degrees. We are not allowed to park our vehicles on the street overnight but have asked for a special permit given the damage to the vehicle parked behind the truck that was hit when the truck rolled backwards. This was over 4 feet when the truck rolled and the vehicle that was hit stopped the truck from rolling further. We confirmed the truck was in park when this incident occurred.

- Rosemount, MN, USA

3.5 ecoboost, water leaking inside cab floors from the AC, sunroof, or back window causing a potentially toxic condition as it holds under the carpet and padding with no way to escape. My truck has Cam phaser issues in that it rattles at idle and while driving Engine sounds like a diesel.

- Bryan, TX, USA

There is a serious design flaw with this truck that allows water to enter the passenger side cab via a ford designed hole where the condensate drain exits the fire wall, The water causes severe mold to form and fester bc the water keeps coming, my vehicle is at the dealership now and fully admits even through report that this is a design flaw. Last I checked mold was not a good thing to be encapsulated in a cab with. Further more not only is the mold there but the intake for the HVAC system sits right there as well sucking the tainted air in and redistributing it through the vehicle

- Tampa , FL, USA

On my F-150, I got a check engine light reading code P0430. I just hit 100,000 miles when the light came on so I started out by replacing both converters and all four sensors. After about two months, the light came back on and two of my sensors had been burnt up. Although the truck does not run poorly, it does have a slight lag when attempting to accelerate.

- Plant City, FL, USA

When I put my vehicle into reverse, I get a warning that the backup camera is inoperable. Ford already has a recall on Some backup cameras but refuses to address mine because of the VIN not being on their list. Others at risk? Whenever I need to back out of a parking space. The onboard computer should have the records of the many times the camera was needed but not working. I am unable to afford the cost of a service call as I am a senior citizen.

- Devil's Tower, WY, USA

The fiber under body shield doesn-€™t stay in place it tears every time they do an oil change. This should be reinforced and not to have a fiber materiel that can-€™t handle the normal Michigan wear.

- Hudsonville , MI, USA

Every time I start my vehicle 2 error messages appear on the instrument cluster saying crash dectection camera has malfunction and that crash detection has been disabled. Ford dealership says they can-€™t fix it and that I am stuck with it like that. They have tried blaming it on safelite for replacing the windshield with a lower quality windshield.

- Eagle Point, OR, USA

My F-15O was parked at stater brothers parking lot, after putting onr grocery bag in truck I closed rear driverside door and rear window spontaneously shattered with out warning. Power slinding rear window with defrost and privacy tint

- San Bernardino, CA, USA