Random times my clockspring makes clicking sounds and the car iant able to be driven. Getting many messages about issues with the vehicle

- Riverview, FL, USA

Power steering rack failure, while driving though a puddle less than 6 inches deep. Cost over $1900 to replace. My wife's 2014 volkswagen passat is able to drive though deeper water.. on 8/13 I was unable to move over on a road that had some puddles due to oncoming traffic. After driving though the small puddle my power steering went out. Took to the mechanic and he said its a known issue due to how Ford did not seal their wiring well under the trucks and it hangs lower allowing the water to seep into the cables and cause the powering steering rack to fail.. this is unacceptable its a truck a puddle should not cause a truck to loose power steering.

- Random Lake, WI, USA

Getting multiple messages like service advancetrac, pre collision assistance not available, and steering assist fault. Vehicle makes noice randomly when turning but not every time

- Riverview, FL, USA

When driving across railroad tracks, or at lower speeds primarily when turning sharp or into parking spaces, a power steering assist fault light flashes and steering becomes difficult unless truck is moving. The only remedy that I know is to put the truck in park, turn off, and restart. This corrects the issue until the criteria mentioned above is met and then it happens again, and again...... The vehicle has been taken to a repair shop where they recommended a new rack and pinion. They mentioned this is a very common issue with ford vehicles. This vehicle has 34k miles and has been well maintained. I'm very disappointed that it consistently has this issue and worry about the loss of steering at a higher rate of speed.

- Milton, FL, USA

Trucks steering randomly goes out mainly when backing up or right after backing up and start to move forward.

- Saint Cloud , FL, USA

When starting the vehicle a message displayed stating "Power Steering Fault Service Required". I was able to shut off the vehicle and restart with no issue. Currently, restarting the vehicle no longer has any affect and the power steering is out completely. An appointment has been scheduled with Ford in two weeks. Unfortunately, this is my only means of transportation. I was at work when the power steering went out completely and had to drive home. On my drive home, the traction control tripped jerking the wheel and it felt like the whole vehicle jumped.

- Newborn, GA, USA

The contact owns a 2021 Ford F-150. The contact stated that while driving at an undisclosed speed, the steering wheel became stiff and hesitated while turning to the left or the right. The steering assist, traction control, and collision assist warning lights were illuminated. The vehicle was taken to a local dealer where the battery was replaced; however, the failure persisted. The vehicle was not repaired and needed to be towed back to the local dealer for further investigation. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 21V407000 (Steering); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 91,000.

- Winter Haven, FL, USA

Steering assist, faults and adaptive steering not available lights up. Power steering goes away. Program update with dealer did not solve the problem. Looks like it-??s a faulty gear.

- Easley, SC, USA

The contact owns a 2021 Ford F-150. The contact stated that while attempting to complete a turn, the steering wheel seized, with the "Steering Assist Fault Detected" message displayed. The vehicle was restarted and returned to normal functionality, but the failure became a regular occurrence. The power steering warning light was illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V407000 (Steering), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 19,000.

- Lahaina, HI, USA

power steering assist randomly stops working. has been going on for a while. The fault clears by stopping, shutting off the truck and restarting it. last time it occurred 05APR2025, it would not clear. Had to drive to dealer without power assist.

- Succasunna, NJ, USA

The power steering assist model failed rendering the truck without power steering. I called my dealership and they told me that the part is not available until sometime after February but could not give new a more precise date. I called Ford customer service on [XXX] and they could not give me an availability date on the part (Ford customer service case # [XXX]). They also informed me that the part is not under recall. This leaves me with an truck that is basically safe to drive for the last 60 days. I am the ogival owner of the truck and it has only 5300 miles on it. Can you help me Thanks [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Palm City, FL, USA

The contact owns a 2021 Ford F-150. The contact stated that while making left and right turns on several occasions, the steering wheel vibrated with the "Steering Assist Fault - Service Required" message displayed. The vehicle was towed to the dealer where it was diagnosed, and a software update was performed. The vehicle was repaired but the failure reoccurred on the way to the residence. The vehicle was taken back to the same dealer where it was then diagnosed that the battery needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was then taken to the same dealer for the third time and it was diagnosed that the PSCM steering control module and steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 19,888.

- Lahaina, HI, USA

The contact owns a 2021 Ford F-150. The contact stated that while the vehicle was parked, the contact attempted to start the vehicle, and the electric steering fault message was displayed. A dealer was contacted. The vehicle was towed to the dealer where is was diagnosed that the steering gear assembly needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 21V407000 (STEERING). The manufacturer was not notified of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 38,008.

- Hancock, MI, USA

The ford is a ford F150 2021 with only 47,000 miles on it. It is a well taken care of truck with all routine maintenance done. The power control steering module has completely gone out in my truck. Unfortunately this problem began to occur with my children in the car when a warning light came on and then the power steering completely went out making it extremely difficult to turn and steer the car. Thankfully this occurred on a backroad and not the highway. Needless to say, it is not safe to drive my car and is now sitting in the shop. Ford has confirmed the problem but is unable to get a new PSCM because it is back ordered meaning many people are facing the same issue. We are told they are unsure if the part will become available in a month or 6 months which means we are out a car for that long. With the part being on such a back order, I would hope this would be a red flag to not only ford but to the NHTSA that this is a common problem and error on a faulty part which is extremely dangerous.

- Reno , NV, USA

The steering wheel would not turn. Similar to when cars did not have power steering but much worse. Had the truck taken to the Ford Dealership. They reprogrammed the computer and said that fixed the problem. Started to leave and didn-??t even get off the lot when it basically-??froze up-?? again. They kept the vehicle for a second time. When they called and said it was fixed, I was able to drive it but discovered to will -??freeze up-?? when trying to make a sharp turn(almost all the way to the stop), either to the right or left

- Burlington, NC, USA

The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number:?23V896000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 35 MPH when a loud grinding noise was emitting from underneath the vehicle. The contact had lost power causing the vehicle to drift to the right. The vehicle ended up hitting a trash can nearby before it came to a stop. The air bags did not deploy. There were no injuries or medical attention needed. A police report was not filed. The contact had to place the vehicle in 4-wheel drive mode to be able to continue driving. The vehicle was taken to the dealer who was not able to diagnose the vehicle at the time. The manufacturer was made aware of the failure. The manufacturer had referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 86,000. VIN tool confirms parts not available.

- Edwardsburg, MI, USA

The contact owns a 2021 Ford F-150. The contact stated that while the vehicle was parked, the vehicle lost power steering functionality. The message "Steering Assist Fault - Service Required" was displayed. The contact turned off and restarted the vehicle, and the power steering became functional. The contact stated that the failure recurred intermittently. Additionally, the contact stated while driving 15 MPH and turning into a parking lot, the failure recurred. The contact was able to pull into a parking space. The contact turned off and restarted the vehicle; however, the failure persisted. The contact was able to drive to the dealer by using physical strength to steer the vehicle. The dealer diagnosed the vehicle with internal steering gear failure. The contact related the failure to NHTSA Campaign Number: 21V407000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure and informed the contact that the VIN was not included due to the manufactured date. The failure mileage was approximately 79,000.

- Cleveland, TN, USA

The component that malfunctioned was the steering wheel when traveling in excess of 50MPH. The steering wheel when turning left of center will catch and not return to center on own without the intervention of the driver. It is available for inspection upon request. If the driver does not intervene this can put other vehicles on the road and occupants of the vehicle malfunctioning at potential risk of a crash or serious injury. The problem has not been able to be reproduced by two dealers. Where the current owner has had the issue occur frequently. The component has not been inspected further past the initial complaint to the dealer to the owners knowledge. There are no warning lamps, messages, or other symptoms of the problem prior to the failure. The issue first appeared in the first few thousand miles of owning the vehicle.

- Downingtown, PA, USA

Well I will be driving and randomly it will pop up saying issues with pre collision fault and fault with power steering and suddenly loose power steering while driving

- Carthage, MO, USA

The contact owns a 2021 Ford F-150. The contact stated that while the vehicle was parked, the steering wheel seized. The contact stated that the failure occurred while it was a cold on a low temperature morning. There were no warning lights illuminated. The contact stated that the vehicle was turned on and warmed up and eventually the steering wheel became operable. The vehicle was taken to the local dealer, where it was diagnosed that the steering rack needed to be replaced due to water intrusion. The vehicle was not repaired. The contact made the manufacturer aware of the failure and a case was opened. The failure mileage was approximately 50,000.

- Shelburne Falls, MA, USA