Took Truck in to have oil change and tire rotation. They contacted me and said the lug nuts had swollen and had to be replaced if I wanted the tires rotated. I asked if it was under warranty. They said although it was a ford problem they would not cover. I told them to replace. I contacted the service manager and advised I had extended warranty to 75 K miles bumper to bumper he advised not covered. So I purchase an 80 thousand dollar truck and had to pay to replace lug nuts in order to have tires rotated. I asked if the new lug nuts had a warranty and told me yes. Nothing in writing and I question if these lug nuts swell can I change my own tire or have to have it towed.
Took Truck in to have oil change and tire rotation. They contacted me and said the lug nuts had swollen and had to be replaced if I wanted the tires rotated. I asked if it was under warranty. They said although it was a ford problem they would not cover. I told them to replace. I contacted the service manager and advised I had extended warranty to 75 K miles bumper to bumper he advised not covered. So I purchase an 80 thousand dollar truck and had to pay to replace lug nuts in order to have tires rotated. I asked if the new lug nuts had a warranty and told me yes. Nothing in writing and I question if these lug nuts swell can I change my own tire or have to have it towed.
I can not believe they would not have covered it.
- Cobe L., Lexington, NC, US