When pressing on the break to come to a stop pulling in parking space, my F150 quickly accelerated cause a crash into a building my 2 year old truck has been declared a total loss from insurance.

- Waverly, OH, USA

On 7/18/25 I picked up F-150 from being repaired (failed Belt Drive Generator/Starter Tensioner). About 3 hours later I was driving up a long grade at about 5,000 feet when I stopped to check on my cargo (a bicycle). At this point I noticed the cooling fans were running increasingly fast, much faster then they had ever run before. I checked the digital temperature gauge and it showed a normal temperature. I opened the hood and saw there was no coolant in the overflow bottle. I assumed the truck was just a bit low on coolant and I had some (5 liters) water with me so I added that to the overflow bottle. Very little water was visible in the overflow bottle. I replaced the cap, turned off the A/C and immediately headed back to the dealer. At no point did the check engine light come on. At no point did the temperature gauge move from the "normal" area. At no point did any warning message of any time appear on the driver display - unless it occured when I was refilling the overflow bottle. The engine was not operating normally however, the gas engine stayed on at all times and did not cycle on and off as it normally would do (truck is a hybrid). When I arrived at the dealer they attempted to fill the coolant system and said it was completely empty - no sign of the 5 liters of water I put into the system. The cause of the leak was identified as the EGHR system, specifically the plastic coolant inlet port. This failure is discussed in Ford Customer Satisfaction Program 24N04 - attached. This failure should not have occured. But when it DID occur the vehcile should have warned the driver that a serious overheating event was occuring. No MIL was set. No driver warners were made and the temperature gauge remained in the normal range at all times. The ONLY way I because aware of the problem was by noticing the increasing speed of the cooling fans. This could lead to fire, or unexpected engine failure or burns from overheated radiator.

- Yuba City, CA, USA

my car sometimes specially when i slow down and make turns it loose power and doesn-??t respond to acceleration at all i have to wait 3 to 4 seconds to respond and this happens often a tok my truck to the ford dealership serval times but always they say we didn-??t find any problems with your truck and it-??s very scary and dangerous if i am crossing a traffic light or a highway or passing another cars and happening there where i am gonna be in problem and more chances to crash

- Mcallen, TX, USA

On [XXX] at [XXX] I dropped my wife and 2 children off at the Funland Arcade in Deep Creek, Maryland. The parking lot was full from the holiday weekend and I was planning on taking the Lightning to a nearby charger while the family gamed so I double parked perpendicular to the arcade entrance, put the hazards on, and let them out. After the 3 of them got out, I placed the Lightning in reverse to back up 5-10 feet so that I could exit the parking lot through the same way I came in. Once I had enough space from reversing so I could make the turn to exit I placed the Lighting in drive. The moment the Lightning switched to drive it accelerated at a very high speed as if I was flooring the gas pedal, which I was not. The lightning was in one-petal mode which I always use unless I-??m on a highway. I immediately began pumping the brakes but the truck would not stop, I probably slammed on the brake petal 4-5 times to no avail. I even tried shifting the truck back into park but it would not shift out of drive. I was able to luckily steer the truck into a hillside approximately 150 feet away. The truck ran over numerous small trees and shrubs before crashing to a stop approximately 16 feet up the hill. Shortly after the shock wore off, I slowly reversed the truck down the hill, exited the truck, and informed dozens of onlookers who came out of the arcade to see what the noise in the parking lot was from, that the truck just took off on its own but that I was fine. I called 911 and the police came. Luckily no people or vehicles were between the arcade entrance and the hillside or the outcome would have been significantly worse. This crash was witnessed first hand by wife and 2 children. I have grave safety concerns about this truck now and will not put my family or self back in it until Ford fixes this problem. I am making this complaint in case this information can help prevent future crashes of this vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Upperco, MD, USA

Available for inspection. The "brain" of the truck is in the stereo system. the time on the call varies, but, the call will drop the Bluetooth or wired connection with the truck, the radio will reset, and go to a broadcast radio station, from which it will stay for about 5-30 seconds while resetting, and then the call will recommence on the in-house system again. Neither party knows until I start hollering that the call has been dropped. I have checked with Apple, and there are no issues with it, and all updates have been completed. During the call with the tech people at Ford, the tech said it is a known problem.The truck has been in the shop on several occasions at Ford Villages and in Ocala, Florida, starting in February 2025. On 3/14/25, eight modules had to be updated & I was assured that it would fix the issue. After is was dropped it off, it happened again. I took it back on 3/21, and this time they said they could not duplicate the problem. Furthermore, the issue would need to be fixed, most likely by an over-the-air update.On the way home, I called my brother, and it happened not more than ten minutes out of the shop! 3/25/2025, I contacted Ford again through their customer service line and told them I wanted to start the Lemon Law buyback process. A few days later, I got a call back -?" denied. I am going through the lemon law process now. They offered a $4k buyback, which I soundly rejected as an insult. REGARDLESS, this truck is unsafe to operate due to the distractions that are created by the unreliability of the CarPlay system. I have ended up in a ditch, almost ran off the road by other drivers and various other close calls, all because I have had to adjust the phone to where it would work while I am driving. Most likely the CarPlay (Android-based) incompatibility with the Apple software and users are made to suffer for it Whatever it is, it must be immediately resolved. Consumers do not need to be caught in between the petty games. Still or moving.

- Belleview, FL, USA

I was driving down the road at approximately 35mph. The vehicle began to sputter and then started loosing power. I was only able to drive approximately another 150 meters and get over to the shoulder of the road. Once stopped the vehicle stopped running all together. The vehicle did have power but only to the electronics. The engine had shut down. I shut off the vehicle all the way and then restarted. It ran fine after that. This was on 01/29/2025. The vehicle had a previous instance where it did not start. It would crank the motor for approximately 6 to 8 seconds, the engine would fire and then shut off after about 1-2 seconds. The fuse box and wiring harness have both been replaced and the vehicle still seems to be having issues that could cause major damage and or injuries/death to the occupants.

- Le Claire, IA, USA

Purchased the new truck 12/21/23 within a week or two all the Adas signals and chimes continued to flash. A sensor was ordered and arrived months later and was installed. The problems never stopped. Besides the signals all flashing my blind spot in my mirrors stopped working. The dangerous issue is that while I am driving all of a sudden at any given moment my vehicle loses power and it stops accelerating. I am afraid to drive my new vehicle because I am affraid of pulling out of my driveway or driving on the highway trying to change lanes I am going to lose power and get hit by someone. This truck is not safe to drive.

- Ledyard, CT, USA