I am writing to request assistance regarding the Customer Satisfaction Bulletin published by NHTSA, titled "Heated Steering Wheel Performance Upgrade 22G06": [XXX] I purchased a 2023 Ford F-150 Tremor from Ryan Ford in Sealy, TX, as a custom order with a build date of December 2022. While I originally paid for a heated steering wheel as part of the vehicle's configuration, this feature was removed during production due to supply chain issues. The omission is noted on my vehicle-??s window sticker. Upon reviewing the 22G06 bulletin, I understand that certain F-150 vehicles, including those built in December 2022 at the Dearborn plant, qualify for the upgrade. Based on this information, my truck appears to meet the eligibility criteria outlined in the bulletin. I initially contacted my sales agent at Ryan Ford to arrange the upgrade but was informed that my truck is not eligible and was directed to contact Ford Customer Service. When I reached out to Ford Customer Service, I was advised to contact NHTSA, as Ford is unable to consider adding my truck to the VIN list for eligibility without NHTSA approval. This back-and-forth has left me without a clear resolution or pathway forward. Could you please clarify why my vehicle is deemed ineligible for this upgrade, despite seemingly meeting all the stated criteria? Furthermore, I would appreciate your guidance on how I can ensure my dealership completes this upgrade, considering my vehicle's apparent qualifications. Thank you for your attention to this matter. I look forward to your response. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Katy, TX, USA

Sunroof BLOWUP. It didn't break: IT BLOW UP. Explosion was LOUD; DISORIENTING ; CONFUSING. It put vehicle, me and passagers at risk. Reson for the glass exploding are not clear. I was doing nothing that would cause it to happen. Not a use in time of explosion. No know stressers. No weather caused reasons in happening. IT EXPLODED for no know reason.

- Salt Lake City , UT, USA

While driving my 2023 Ford F-150 on the freeway, the sunroof spontaneously shattered without warning. The failure occurred at highway speeds, producing a loud gunshot-like sound that startled me. The glass broke in an upward trajectory, which is inconsistent with the possibility of an external object, such as a rock, causing the damage. There were no other vehicles around me at the time, and no debris struck the windshield or surrounding areas. The shattered sunroof remains available for inspection upon request. The safety of myself and others was put at significant risk. Shattered glass could have fallen into the cabin while I was driving, potentially causing injuries or a distraction that might lead to an accident. Minutes prior to the incident, I had two young children under three years old in the vehicle, heightening my concern about the severity of this issue. Thankfully, they were not present when the sunroof shattered. The problem has not been reproduced or confirmed by a dealer or independent service center, but I did bring the vehicle to the dealership where I purchased it. The dealership, after consulting with Ford corporate, denied warranty coverage and suggested the damage was caused by a rock. This conclusion does not align with the circumstances or the nature of the damage. Neither the manufacturer nor any independent service center has inspected the sunroof further for potential defects. There were no warning lamps, messages, or other symptoms prior to the incident. This failure was entirely sudden and unexpected. Based on my research, spontaneous sunroof shattering is a documented issue that has occurred in similar vehicles, often attributed to defective tempered glass or thermal stress. I believe this incident is the result of a manufacturing defect in the sunroof glass.

- Houston, TX, USA

When performing low-speed departing, 3-point turns, parking, etc., I repeatedly shifted into the wrong gear. I thought I-??d suddenly forgotten how to drive. Once home in my driveway, I discovered the shifter had 2 -??extra-?? detents. It takes 2 clicks to get from P to R and two clicks to get from D to N. There should only be one! This is extremely unsafe and I won-??t drive the truck until it-??s fixed (except to take it to the dealer using extra caution when using the shifter).

- Van Nuys, CA, USA

My vehicle is a Ford F150 Lightning, a battery electric vehicle. As this is an electric vehicle, the vehicle has a large frunk available for cargo storage. Within the frunk there is an emergency hood release button that can be activated if a person became trapped inside the frunk. This button is located on the side of the cargo compartment and is in a position that makes it very easy to be activated while driving by shifting cargo within the frunk. On at least three occasions, I personally have experienced cargo shifting inside my frunk and activating the emergency hood release while driving. This results in the hood unlatching and multiple alarms going off inside the vehicle. Ford has evidently realized this design flaw, because mid-way through the 2023 model year they revised emergency release button to have a protective shield that prevents accidental presses from cargo. However, trucks built before then still have the flawed button.

- Calais, ME, USA

I was stopped behind a car inside of a parking lot about 15 feet behind it and all of a sudden my engine rev up, accelerated unexpectedly, and the truck surged forward. I immediately put the brakes to the floorboard to try to stop the vehicle but it continued to lunge forward. I looked down for a split second and saw that my foot was completely on the break pedal to the floorboard. I that instant i tried to put it in neutral and I ended up putting it in park. Even though I try to stop, I ended up, hitting the car in front of me My truck is at the cerritos california ford dealership. I reported it to Ford customer service with the same information about how it happened as above There were no warning lamps Immediately after the accident happened within four hours, i drove my truck to the dealership after consulting with my insurance company and Ford customer service Ford customer service stated they wanted the truck at the dealership right away before any bodywork or repairs be completed from an outside collision center so they can inspect

- Cypress, CA, USA

The infotainment/screen freezes every time the vehicle is started. This prevents the backup camera from working. The system reboots continuously for 2-30 minutes. Ford has said a software fix will resolve it in several months.

- Elk River, MN, USA

Air Conditioner will stop working after minutes of being on. This is not bearable in 95-110 degree weather.

- Houston, TX, USA

A/C unit has frozen up on my truck two times causing me to have to bring it to the delearship for repairs. This is a brand new vehicle and it gets extremely hot in Texas and to have the A/C go out and no longer function is a serious health risk to me and my family.

- Dripping Springs, TX, USA

I bought my 2023 F150 August 31 2023 and a few days later with just 600 miles on it the air conditioner quit working. We were traveling and turned it off for a couple hours and when turned back on it worked. Called the salesman and he said there have other incidences. Today 7/01/24 it happened again, and opening the hood I saw that the air conditioning lines were frozen. If this issue with fan not blowing when needing the defroster there could be safety issues driving in freezing precipitation. Dealer could not replicate so said there was no problem. There were no warning lights with regard to this problem.

- Lubbock, TX, USA

My truck is brand new. The A/C lines and evaporator coil are freezing up when using the A/C, resulting in no air flow out of the vents in the cabin. I checked forums online and this has been a common problem with my vehicle yet Ford has filed no recall to fix it. Dealership states it-??s a faulty temp sensor in the evaporator. Ford refuses to pay for the fix under the vehicle manufacturer warranty because no warning lights are displayed on your dash.

- Warren, AR, USA

The 360 camara does not always come on for several minutes after starting up. This prevents me from using the bachup canera and therefore I ciuld run over something or somebody when backing out of my garage or out if a parking spot. I have taken the truck in to to different dealers and all they say is they can't duplicate the problem. I even show them a viseo of it happening to me but say they have to see it to fix it. I see all of the ford SUV's are on recall, so wht aren't the F150's? This is a very dangerous situation that needs to be corrected asap. I swe many owners on tge internet with the same problem. Please help!

- Orange City, FL, USA

- Component: Air conditioning system. - Safety: A/C failure in summer heat conditions over 90 degrees. - This a known Ford issue with thousands of complaints and not resolution. Ford does not want to repair issue. - Ford dealership - Symptoms: AC blower can be heard ramping up but no air is coming through the vents. ** This an on-going issue with Ford that they are failing to rectify. My 2023 Ford F-150 has less than 7k miles and the A/C has already stopped functioning. The compressor and A/C components are freezing up and not allowing air into the cabin. This is a safety issue when temperatures are in the 90's in the south. Ford has not taken responsibility and has failed to correct the problem. There are several blogs and complaint websites with consumers complaining about the same issues. Something must done. I made an appointment and Ford did not want to repair. Please take action and issue a recall.

- Millington, TN, USA

My truck is 3 days old and the ac and defrost keeps going out when driving down the road. No warnings and no codes. This is a known issue by ford on 2023 models and I demand that something is done!

- Santa Fe, TX, USA

After an hour or so of driving with the A/C on, it stops cooling and just blows hot air. The only remedy is to drive for 5-10 minutes without A/C and turn it back on. It will cool, but stop cooling after a shorter period of time. Truck had less than 2k miles when this happened and it was the first time using the A/C on a longer trip.

- North, VA, USA

The AC stops blowing and cooling at an adequate speed after driving for a period of time. The safety issue is that while the blower is malfunctioning, it cannot defog/defrost the windshield.

- Goddard , KS, USA

After calling Ford to inquire about my F-150 being included in a Customer Satisfaction Program (CSP), I was told by Ford Customer Service that my F-150 is not included and to submit my request to the NTSB. There is an existing program (22G06) that affects the heated steering wheel in my F-150, but Ford is stating that the VIN of my truck isn't included in the program. My F-150 was also built in 2023 and has the parts necessary to complete this upgrade.

- Otisville, NY, USA

On trips over 100 miles or 45 minutes the A/C will freeze over and the blower motor will go to reduced speed and not blow cold. Checked pressures and they are to spec. Able to recreate issues repeatedly.

- Sapulpa, OK, USA

After driving on hwy for about 2 hours the air conditioning stops working or works intermittently. Noticed it started working again after stopping for a few minutes for highway construction but a few minutes after getting back on the road stopped working again. Evaporater may be freezing because I can hear the fan running on high but no air is coming out of vents. Not sure if TSB has been issued for this can be a safety issue as well because I cannot defog / defrost windshield or rear windows.

- Del Rio, TX, USA

2023 F-150 with only 12k miles, air not blowing on A/C. No cold air blowing at all. Blower can be heard on but no flow. Happening intermittently and of course no defrost or defog when present affecting visibility. Issue described and reported by many drivers. Ford not acknowledging issue since not easy to replicate. Happens randomly.

- Springtown, TX, USA