Axle bolt was shredded off and making a clanking sound while driving. They replaced the axle. Should have gone ahead and replaced both sides because the other axle bolt will also break soon and is a huge liability.

- Nashville, TN, USA

I was driving south on Interstate 5 near Stockton CA and I noticed an awful sound coming from the back of my truck. When I gave it more throttle nothing was happening, my truck was slowing down, the more throttle I gave it the louder the grinding noise got. My truck was slowing down to a crawl, and I had to pull off the freeway, the shoulder was only big enough for my truck to fit, I could not open the driver's door because the on-coming traffic would hit my driver's door, I needed to use my passenger door to exit my truck. If was very dangerous because on-coming traffic was doing 65MPG, I had to call tow truck to come and tow my truck away to the Ford dealership. The Ford service dealership inspected my truck and found that the real axle bolt had sheared off and allowed the rear axle to disengage from the differential causing the truck not to move or have control. Ford Motor Company knows this is a safety issue, I have attached a document, Customer Satisfaction Program [XXX] that proves Ford has had this issue in the past couple of years and seems to think it's still not an issue, Ford will only warranty the repair for the one side that failed. In the document I have attached it clearly states that both axles and both bolts need to be replaced. Ford told me that my vin # is not included in the customer satisfaction program so they will not replace the other axel and bolt. This is a major safety issue for me and the public allowing my vehicle to be on the road the way it is at this point in time. The other bolt could shear off and cause my vehicle to run off the road or cause an accident because of not have control of my vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Elk Grove, CA, USA