The instrument cluster failed to present information upon start up. Multiple restarts did not resolve the issue.

- Oakwood, OH, USA

Instrument cluster went completely black. No speedometer or other vehicle information available.

- Boones Mill, VA, USA

We have been having repeated problems with the dash freezing in place for several days needing a battery to be disconnected to reset the issue. When the issue is going on, the dash is completely frozen in place. There is no way to know how much fuel is left, how fast you are going or anything else from the cluster due to it not changing at all. When the issues were brought to the dealers attention, they were shown a video of the problem occurring. But were unable to replicate the issue and thus did nothing but notate they didn't see it happen. The vehicle is owned by the Law Enforcement agency and it is not feasible to have the officer come into the dealership when the issue is acting up. The primary safety issues we see is the possibility of the vehicle running out of gas on the highway and causing a accident. Speeding concerns since the officers have no way of knowing their speed. Maintenance concerns since even the odometer is frozen so there is no way to track when its ready for service.

- Decatur, TX, USA

Main dashboard display stayed off (blank) when car was started, tried several times, it drove ok but had no instrumentation on speed etc. was able to drive home from work for 30 mins. I have seen online a few people have had the same issue.

- Parker, TX, USA

The digital screen the displays tachometer and other gauges won-??t turn on. Have also had issues with the infotainment screen not turning on.

- Buckley, WA, USA

Dash display went dark. I can-??t not see speedometer or other information

- Hingham, MA, USA

My dash went completely blank while driving at night. The center console was still functioning normal. The headlights and blinkers were still functioning normal. I could not see my speed or any other data on the dash. It was still backlit, but the screen was completely blank. Turning the vehicle off and on did nothing. I found on a forum that this is a fairly common occurrence. This is very dangerous, not knowing my speed or any other data while driving. Also, none of the other safety features could be observed, unknown if they would function in an emergency.

- Saint Louis, MO, USA

When I started the vehicle the virtual instrument cluster was blank, therefore I could not tell how fast I was going, how many miles I could go before I needed to charge, start cruise control, and many other features only available on this screen. I tried to restart the vehicle, but the screen was still blank. Fortunately the screen worked again after I parked to go shopping for a period of time.

- Independence , MO, USA

Instrument cluster completely off and unable to turn back on. Unable to see speed, power, braking features, or any other indicators

- Dayton, MN, USA

The instrument panel that shows the speed and battery capacity went blank and was black. The car still drove and I was only 4 miles from home. I was not able to tell what speed I was traveling at, what warning condition or alarms may have been triggered and I did not know what the charge was on the car. Turning the car off and back on did not change the screen, it remained blank. I left the the car at home for over an hour waiting for a tow truck and when I turned the truck back on the screen was working. The Green Ford dealer in Greensboro, NC first said a part needed to be ordered but as of today they said they ran diagnostics and could not find any issues. They have asked me to drive it around until the next time it happens. I don-??t feel safe doing that.

- Greensboro, NC, USA

When selecting the tow menu on the display if you select trailer tpms or try to use the down button to scroll the instrument cluster will blank out and reboot while you are driving. You loose the entire cluster so you cannot see speed or anything.

- Kempner, TX, USA

When selecting the TOWING option on the dash cluster, the dash shuts off to a black screen and restarts while driving. This prevents seeing the speed and other dash information. The truck also sends warning to phone after dash shut off that power steering, ABS, seatbelt control, and airbag control is malfunctioning. Took to dealer and they were able to reproduce the issue. The replaced dash but did not fix. They escalated the issue to Ford who said they are working on it back in October. Still no fix.

- Las Vegas, NV, USA

In this vehicle the instrument panel is an electronic display. This display did not show any controls, speedometer, mileage, warning lights, etc. It was black, with only the backlight on. This morning (Jan 10) on my way to work I noticed my instrument panel was not working. The screen was completely black instead of displaying the normal information (charge level, speed, etc).

- Baldwinsville, NY, USA

The entire over steering wheel display/cockpit stopped functioning. No ability to view charge level, speed, and other related details normally shown in this display was available. The things I tried to repair were: parking the car, locking the door to simulate a full stop/start cycle, disconnecting everything from the vehicle ports, Etc. eventually after leaving the car for an extended period this functionality eventually returned to normal. If I had been far from home I-??d have been faced with essentially driving blind. I also have video of this issue if desired.

- Mokena, IL, USA

I-??ve owned this Lightning for only four months. When I started it this morning, the digital instrument display would not work. Without it, I have no speedometer, odometer, battery temp, battery charge, or other displays.

- Brook Park, OH, USA