The contact owns a 2023 Ford F-150. The contact stated that due to the Battery Management System (BMS), the vehicle failed to properly charge due to the short distances driven. Due to the cold climate and low usage, the vehicle entered Deep Sleep Mode, leading to the vehicle failing to start. The vehicle was taken to a dealer where a battery test was performed, and it was determined that the battery was in good condition. The manufacturer was notified of the failure, and the contact was referred to the dealer. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was unknown.

- Margaretville, NY, USA

While not a safety issue, i would like to lodge a complaint against Ford for not including my vehicle's VIN on a NHTSA published recall that it should be eligible for. For 22G06, my 2023 Ford F-150 had the heated steering wheel removed due to the chip shortages. Ford is refusing to either fix or explain why my vehicle is not eligible, even though it meets the "Affected Vehicles" requirements on the document at the below link. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Bluff City, TN, USA

I am writing to formally lodge a complaint regarding a serious safety issue with my 2023 Ford F-150 Lightning. While driving, the gauge screen on my vehicle intermittently goes black, leaving me without critical driving information, including speed, battery charge level, and warning indicators. This issue occurs unexpectedly and poses a severe safety risk, particularly at high speeds or in heavy traffic conditions. The inability to monitor vital vehicle data while driving significantly increases the risk of accidents, as it forces the driver to operate without essential real-time information. Additionally, this issue may lead to non-compliance with speed limits, missed warnings for mechanical failures, and impaired vehicle control. I have reached out to Ford regarding this issue, but as of now, no effective resolution has been provided. I am deeply concerned about the potential for serious accidents if this problem is not addressed immediately. Given the growing number of electric vehicles on the road, ensuring the reliability of essential display systems is crucial for public safety. I urge the NHTSA to investigate this matter and take necessary action to ensure that Ford acknowledges and resolves this dangerous defect. I appreciate your attention to this urgent safety issue and look forward to your response regarding any next steps.

- Las Vegas, NV, USA

I continually get remote features disabled to preserve battery. Have taken it in to dealer, they can't find anything. I am told to drive truck for forty minutes or so. This doesn't help because in a couple of days it goes back to the warning., It offers updates for the software for the ford pass app It will never download. It says an error has occurred I didn't pay over $70000 for this truck to have to take it for a forty minute drive every couple of days to keep the battery charged If t can not be repaired, I would like a refund of my money and you take your truck back. This incident occurs every three or four days..

- Wharton, TX, USA

Right rear taillight lens has water ingression. The dealer states that they cannot replace the lens under warranty because of a technical issue bulletin issued by Ford Moter company that states that condensation is normal and that it should dissipate after a short period of time. Well this has not gone away. And after some time, it will start corroding the electrical connections for the lights and cause them to stop working. The dealer is telling me that it would no be covered under warranty until there is at least a quarter of water in the bottom of the lens. By that time the electrical connections for the lights will be damaged

- Coconut Creek, FL, USA

I was driving down the road at approximately 35mph. The vehicle began to sputter and then started loosing power. I was only able to drive approximately another 150 meters and get over to the shoulder of the road. Once stopped the vehicle stopped running all together. The vehicle did have power but only to the electronics. The engine had shut down. I shut off the vehicle all the way and then restarted. It ran fine after that. This was on 01/29/2025. The vehicle had a previous instance where it did not start. It would crank the motor for approximately 6 to 8 seconds, the engine would fire and then shut off after about 1-2 seconds. The fuse box and wiring harness have both been replaced and the vehicle still seems to be having issues that could cause major damage and or injuries/death to the occupants.

- Le Claire, IA, USA

I started receiving notifications that the battery on my 2023 Ford F150 was in battery save mode due to low battery. I called my dealership and set up an appointment. I took in my vehicle and they charged the battery but told us that Ford has an issue with these batteries not holding a charge. He recommended we just run our truck in the driveway for 30 min when this happens. The charge lasted 3 day's, I drive this vehicle multiple times daily and we have taken many trips in it. I have never had a vehicle that the battery will not charge properly and then to be told they know this is an issue but aren't doing anything to fix it is unacceptable.

- Alpena, MI, USA

My Ford F150 was hit by another vehicle going at least 45 mph on the passenger which push my vehicle into another vehicle. However, the airbags was never deployed which cause injury to my right side from steering wheel.

- Charleston, SC, USA

The instrument cluster failed to present information upon start up. Multiple restarts did not resolve the issue.

- Oakwood, OH, USA

Instrument cluster went completely black. No speedometer or other vehicle information available.

- Boones Mill, VA, USA

2019 F150 Backup camera doesn't work. Ford recalled some 2019 F150's but not mine. I've noticed they are having a huge issue with backup cameras and was also told the same by the dealership. Seems as like they should be responsible for fixing mine too. 2019 Supercab door locks freeze. Ford fixed under a recall. The recall worked for a year. Called dealer back last year Ford won't fix it again. It's obviously a manufacturer defect that wasn't fixed correctly on the recall. Seems crazy that I have to pay them to fix it again. The lock freezes open and you can't lock the door. It will open while driving.

- Gansevoort, NY, USA

The contact owns a 2013 Ford F-150. The contact stated that while the vehicle was parked near the side of the residence and unoccupied as he was inside the home asleep, the vehicle caught on fire. The contact stated that the dogs alarmed them of the failure and the contact could hear the tires possibly popping/exploding due to the fire. The exterior and interior walls, attic, and electrical box were all burned. The Ford app indicated a "Faulty Connection" warning message as he attempted to dial 911. The local fire department arrived to extinguish the flames and filed a report but was unavailable. A police report was not filed. No injuries were sustained. The contact stated the fire marshal advised that the vehicle should not be moved until further investigation. In addition, the contact stated that the fire may have started from the middle console due to an EV battery failure. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and opened a report. The failure mileage was approximately 20,000.

- Marysville, CA, USA

The instrument cluster does not turn on. Screen stays blank.

- Wailuku, HI, USA

It happened several times already. My F150 Tremor randomly has extremely loud electrical sound POP through the speakers followed by the loud static, no matter I listen to radio or connect to android studio. It's super dangerous to hear this while driving.

- Union City, CA, USA

Problem with instrument panel, instrument display, dashboard. When turning on the vehicle, it does not present any information, black screen with a faint Light on the edge. I turn on, turn off and drive the vehicle and the information does not return. The main screen of the center works normal, the vehicle does everything normal, even heard.

- Reading, PA, USA

The contact owns a 2023 Ford F-150. The contact stated that while operating the vehicle, the check engine warning light had remained illuminated, and the speed erroneously increased and decreased while driving. The vehicle was taken to the local dealer who diagnosed that the turbo was faulty. The vehicle was not yet repaired. The contact had also experienced several electrical failures, including the rear window becoming inoperable, failing to open and close as needed. The vehicle was not yet repaired. The manufacturer was not yet notified of the failure. The failure mileage was 9,000.

- Clermont, FL, USA

I entered my 23 F150 Lightning Lariat started the vehicle, was driving into work with my stero on 5 ( fairly low volume ) in surround mode, and all of the speakers suddently popped at an extremely high volume which was very shocking for a safety standpoint. I stopped the truck thinking there was a major electrical issue checked the truck / amp components for any sort of water or other issue, ( truck is mint new condition ) and nothing was found, all connections were clearly seated well. Truck radio was in surround mode, switched to stero and everything seemed fine and no issues, switched back to surround mode and the issue immediately reappeared. So its something with this mode / amp / setting... Did quite an extensive amount of reading online and came accross this issue was quite extensive for this truck. It needs to be documented and fixed, dealer shrugged when I called them...

- Bay Bulls, NY, USA

Instrument cluster is freezing. No listed speed or any vehicle driving information while the vehicle is moving.

- Kalama , WA, USA

The vehicle stopped to work without any warning or apparent reason. Now the gear shift is stuck at Park position and the vehicle will not start asking the driver to move the gear selector to Park position. It will not also take any charge (it's Lightning, an EV). It's a safety hazard if the vehicle stop while driving and may leave the driver and passengers stranded away from home.

- Covina, CA, USA

I got into my vehicle and turned it on but the dashboard would not respond. On the advice of some Ford forums, I attempted a soft reset of the "infotainment" system by holding down the volume down + next track buttons and the center console screen restarted but the dashboard would not turn on. I ended up driving home using my phone as a GPS speedometer. After multiple restarts, I waited about 3 hours to try to restart the truck and when the dashboard suddenly started working again.

- Raleigh, NC, USA