really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
21,554 miles

About These NHTSA Complaints:

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problem #9

Dec 262019


  • 20,010 miles
The "death wobble" started after 15K miles on my truck. I've brought my truck to Ford dealership. Ford dealership in san jose, ca told me the dampners on my truck needs to be replaced, but the parts are in back order and doesn't know when Ford will have the parts for replacement. During our latest trip to santa ana, ca on Dec 26, 2019. The front end of my truck, steering wheel shook violently at highway speed (45mph+) when braking or going over potholes/rough roads. The woobles are much worst this time. We almost got into an accident because of the woobles in san luis obispo, ca. We pulled off the freeway and I've called/left voicemail/texted the Ford dealer in san jose, ca. No one called back after an hour, so we decided to cancel out trip and turn around for home. Only to drive much slower and keeping a much longer distance to the vehicle in front of us. My Ford truck is a 2017 Ford F250 lariat crew cabs with 20200 miles on it. Bought the truck new.

- Santa Clara, CA, USA

problem #8

Dec 012018


  • 15,000 miles
While driving my truck down the highway it shakes violently when hitting bumps or transitions. This death wobble is unsafe, when the death wobble starts I cannot maintain my lane of travel, steer, or brake. This vehicle is unsafe for my family as well as the other motorists driving next to us. Ford acknowledged that my truck has this issue. They state they made a new part to help correct it but it is 6-8 weeks on back order. Ford stated it is a known issue and they have a bulletin to try to correct it. If this is a know issue why wasn't I ever notified of a recall? I do not have confidence that the new part that will instal will correct this issue. I am fearful to have to let my family drive in this truck again in the future. My truck is currently sitting at the dealer until they can get parts to try and fix it. I have video proof of the shaking (death wobble) while driving down the highway

- Fresno, CA, USA

problem #7

Oct 012019


  • 22,000 miles
Vehicle will randomly start vibrating and becomes uncontrollable/ unsteerable. Front wheels oscillate/ vibrate to the point where the vehicle is undrivable. Ford has had the vehicle for over 2+ months and cannot fix the issue.

- White Rock, NM, USA

problem #6

Jun 232019


  • 20,450 miles
Pulling a gooseneck trailer with moderate load descending a mountain pass, when applied brakes, front end went into the death wobble and had to come to a near stop. In heavy traffic on level terrain while braking the same thing happens and had to come to a near stop. After unloading, I tried the same braking on level terrain and had no problem. After unhooking the trailer I tried the same braking scenario and had no problem. The vehicle is unsafe to drive hauling a load, which the vehicle I designed for

- Wiggins, CO, USA

problem #5

Oct 102018

F-250 4WD 8-cyl Diesel

  • Automatic transmission
  • 36,000 miles
The contact owned a 2017 Ford F-250. While driving 50 mph, the vehicle caught fire at the bottom of the engine and the brakes failed. The fire department extinguished the fire. There were no injuries. A police report was not filed and the vehicle was towed to a tow yard. The vehicle was deemed a total loss by the insurance company and was not taken to a dealer. The manufacturer was notified of the failure. The failure mileage was approximately 36,000. Consumer stated insurance company determined defective wiring caused the fire both the truck and camper were a total loss.

- Clayton, MO, USA

problem #4

Dec 062018


  • 17,020 miles
While traveling at 35-40 mph in a turn lane, a vehicle moved into my lane from a shopping center between 2 cars stopped in the non-turn lanes who were waiting for the light ahead of them to change. This required me to make an emergency stop. The truck's ABS system failed to initiate and the wheels did not lock up. Luckily, I managed to avoid hitting the errant vehicle. I took the truck to the dealer for service the following day and complained about the lack of ABS. They kept the truck, test drove it and returned it to me with the notation that the truck's brakes are "normal." I questioned why the ABS didn't engage and was told that the weight of the truck precludes this from happening. Same reason for the lack of the wheels locking up. The service adviser furthermore stated that "that this was the way are engineered." If this is true, then there is a serious problem with all Super Duty Ford out there and I might add all lighter trucks loaded anywhere close to their gvwr.

- Melbourne, FL, USA

problem #3

Dec 032018


  • 60,000 miles
2017 Ford F250 supercrew diesel. Driving 40mph or faster on highway and run over any type of uneven surface truck shakes and steering wheel vibrates uncontrollably! it first happened when I was hauling my horses and I thought I was going to wreck with trailer in tow! I bought this truck brand new and have never been off roading or anything crazy that should ever make the suspension do that kind of shaking! it was horrific! please issue a recall and fix this problem!

- Sapulpa, OK, USA

problem #2

Jul 172017


  • 5 miles
I just purchased a new 2017 vehicle from tom masano and they have been hounding me to come back to them for a recall and they are 2 hrs away from where I live. I just had a new baby and this is a huge logistical issue with working too now. Plus driving the new vehicle down there would be additional wear and tear on the truck, even if they offered to drive it down there. I did some further research as it did not make sense to me as to why I was being told I had to bring in a vehicle to their dealership and I discovered that tom masano Ford is in violation of the motor vehicle Safety Act enforced by the national highway and traffic safety administration (NHTSA). The dealership can be subject to fines by the NHTSA for selling vehicles without properly fixing recalls, like this one that was released on April 1st prior to when we bought the vehicle (purchased in July). Our family has been at risk for weeks. It also sounds like they are trying to cover it up by not "marking the vehicle as sold in Ford's inventory" until this problem has been corrected- which they stated will prevent me from getting it serviced locally. I am assuming they haven't marked it out of inventory yet because they don't get in trouble legally or with Ford- as I am sure this is not one of their best practices and they would be alarmed to know this is occurring. I have this documented in voicemails and emails them telling me I have to go to them only to get this taken care of. I finally called a local dealer myself to properly have the issue taken care of, but they delayed this with bad information for over a week. The recall was for the truck rolling while in park.

- Wapwallopen, PA, USA

problem #1

Jun 302017


  • 3,500 miles
Trailer brake controller the factory trailer brake controller is not working properly when a trailer with electric service brakes is properly connected to the truck. The controller has about a 30 second delay and does not push enough electricity to the trailer brakes to engage them fully. This results in longer stopping distance for the truck and trailer combination, possible brake failure for the truck due to overloading of the brakes which, could result in an accident. I have had my trailer brakes checked by a professional. They are performing as they are designed to. I have contacted my Ford dealer and he assures me that my factory controller is working as it should. I do not believe them. I still have a trailer that is not getting enough electricity to apply the brakes.

- Higginsville, MO, USA