10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
33,168 miles

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problem #8

Jul 172019

F-250 8-cyl Diesel

  • 37,000 miles
The contact owns a 2017 Ford F-250. The contact stated that the vehicle was supposed to have a 34-gallon fuel tank, but took less than 24 gallons of fuel. The contact called bill utter Ford at 940-321-7400 (located at 4901 S interstate 35 E, denton, tx 76210) where it was determined that the vehicle was not covered by service bulletin number: 17-0046 (which addressed the possibility of a fuel tank replacement). The manufacturer was made aware of the failure and referred the contact to NHTSA. The vehicle was not repaired. The failure mileage was approximately 37,000.

- Mckinney, TX, USA

problem #7

Nov 142019

F-250

  • 81,200 miles
The contact owns a 2017 Ford F-250. When the contact entered the vehicle, he smelled diesel fuel emitting from the vehicle. The contact pulled the vehicle over and noticed fuel leaking from the vehicle. The contact discovered NHTSA campaign number: 16V778000 (fuel system, diesel). The contact called five star Ford (6618 ne loop 820, North richland hills, tx 76180, (817) 500-0096) and was informed that they were unaware of a recall. The manufacturer was notified and stated that they were aware of the recall; however, the VIN was not included. The vehicle had not been repaired. The failure mileage was 81,200.

- Hurst, TX, USA

problem #6

Apr 072019

F-250

  • 32,000 miles
We (my wife and I) were coming back from Louisiana to houston, Texas on a 4 hour road trip. We were on I-610 in houston when we started to smell diesel. I looked down at my fuel gauge and saw the "miles to empty" dropping rapidly, so I slowed down on I-610 and started taking the exit ramp to investigate the issue. As we entered the exit ramp, the back end of my truck started sliding and did a full circle until my back bumper hit the exit ramp guard rail. Luckily, the cars behind us were far enough back that we did not get hit or severely injured. We pulled off the exit ramp into the nearest gas station about 100 yards away to discover diesel pouring out of the front of my pickup. We found diesel all over the bottom of my pickup, the rear tires, and all over the engine and interior of the hood. It made sense why we randomly started sliding on the exit ramp when it was sunny out and we were going under the speed limit. I have videos of the fuel filter housing mounted to the motor where it is clearly very loose and diesel had leaked out and gone everywhere. We found that as long as the key is on, diesel will leak severely. When the key is turned off, the leak slows down to drops. It has been 3000 miles since my last oil change and no one has ever touched the fuel filter. The dealership (autonation Ford in katy, Texas) is trying to blame the problem on us so they aren't liable - saying the crash caused it, then saying we messed up the fuel filter, and who knows what their next excuse will be. We are not happy with the service we have received on a practically brand new truck. The truck has also had problems with the door latch freezing and not holding the door shut.

- Sealy, TX, USA

problem #5

Feb 152019

F-250

  • 16,855 miles
With no notice the truck cut off at a busy intersection and would not restart. Because of the location the police ordered a tow to move it quickly. Later roadside assistance towed it to the dealer who informed me the fuel pump was bad but they required more through work to quote it all. It ended up the whole high pressure fuel system had to be replaced as well as the fuel injectors. Ford claimed it was due to water contamenated fuel however my insurance sent a sample pulled from the truck and found only metals consistent with the material found in the fuel system but no water. My internet research showed recalls for this truck were issued for a missing strap on the fuel pump but not for my VIN which was produced in the Kentucky plant. When I showed the dealership they encouraged me to contact Ford corporate as they could not assist me further. The truck shutting off with no warning is a danger to the driver. I was billed $9,493.49 because they claimed water containation in the fuel which was not present. I had the department of agriculture check the last placed I purchased fuel and it was also fine as was the fuel the insurance company pulled from the truck. Ford owes the consumer a recall and reinbursement for the changes! this happened to be the 2nd fuel system this truck has received. The first was replaced under warranty but I am unable to load the service record details due to file size. I will send them if you will allow it.

- Dewitt, VA, USA

problem #4

Feb 232019

F-250

  • 15,300 miles
Diesel fuel spraying out continuously while driving inside engine compartment causing wheels to slip. Strong odor inside cabin.

- Chesapeake, VA, USA

problem #3

Nov 242018

F-250

  • 33,490 miles
While driving about 30 mph on mountain road at cade's cove tn. The engine shut off, no indication before hand. All small icon showed on dash including battery. Just made it to the other side of road pull off area or other wise I would have been in center of road. No power steering. Turner key off and waited about 1 minute. Turned key on and engine started up. Was able to return to our campground. This could have been a very serious safety / accident as this mountain road is very narrow and many turns going back to gatlinburg tn. From cade's cove.

- Villa Rica, GA, USA

problem #2

Oct 252018

F-250

  • 45,000 miles
Diesel fuel spraying out continuously while driving - fuel filter housing crack detected. Had to park and then put in shop - dealership confirmed fuel filter housing was cracked. Planet Ford in spring, tx is the dealership.

- Spring, TX, USA

problem #1

Aug 012017

F-250

  • 4,500 miles
Cross traffic system failure blind spot system failure air bag display failure turn signal cadence A/C failure intermediary power window failure mirror deployment failure A/C cannot make changes fuel mpg major drop

- Fort Myers, FL, USA