10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 25,435 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Tailgate has opened over 30 times while driving. Recall 19s48 was preformed but problem persists. Dealer has attemped to repair 7 times. Tailgate opened on freeway leaving dealership 5 minutes after tailgate recall rewiring service. A computer memory box was installed until tailgate opened again then dash mounted tailgate switch was replaced twice. Tailgate has been damaged and repaired by dealer when opened at highway speeds while towing and contacted my trailer turning to get off the road. Very unsafe condition since truck is used primarily for towing. When tailgate drops down on highway I cannot turn vehicle of will damage tailgate and/or trailer. This forces me to pull over in emergency lane and close tailgate while vehicles drive by at speed. Ford customer care number was called and refered me to another dealer to attempt repair, but that dealer wants to charge me to diagnose problem. Ford motor company will not help in fixing this problem. Consumers need a class action lawsuit or something that will get FMC to honor recall commitment. FMC is not supporting local dealers attempt to fix problem and is making is making consumers pay the price.
- Texarkana, TX, USA
I had the recall for the unintended tailgate opening fixed at the dealer in July of 2020. However on multiple occasions I noticed the the tailgate would open unintentionally. I thought it was my key fob in my pocket getting activated, but soon dismissed that theory. The tailgate would sometimes open when I am shifting from Park to Drive. Several times it would open when I release the E brake. I have contacted the dealer, but all they can offer is " we'll take a look at it"
- Anna, TX, USA
While driving at 70mph on I-565 in huntsville, al, the vehicle suddenly began to shake violently after driving over a rough spot in the highway. Steering wheel was shaking and vehicle was shaking. I was able to stop the vehicle, and the shaking stopped and did not reoccur.
- Huntsville, AL, USA
Unattended tailgate. Tail gate opens on its own after safety recall was preformed. Dealer can't reproduce issue. Tail gate opens randomly. My tail gate is damaged. Ford refusing to solve issue. I read an article about your Agency having same complaints after recall was performed. It seems to happen right when I start the truck and put into drive or reverse.
- El Centro, CA, USA
I am on my second hood. The factory hood started failing at the latch. The hood begins to crack out around the loop that locks into the latch. It came apart structure wise and I had it replaced. No recalls were found in any system. This isn't the only truck in our fleet that has done this. We've had two others. Now, after a recent replacement, here I am again with the same problem. Hood is cracking out again, around the hoop and it flies up and 'dances' in the wind and especially passing semi trucks. This has to be a recall and I cannot be the only one with this trouble. Hood feels as if it will break away and end up on the wind screen. Picture below is of the original factory hood.
- Guymon, OK, USA
Was driving down the highway, tailgate opened on its own and tailgate fell off
- Merrill, WI, USA
Unintended tailgate openings ; going down the road at about 60 miles per hour the tailgate came open and lost some cargo. The vehicles behind mine had to change lanes as well as go off the road in order to avoid a collision.this has happened over 11 times. Three times the vehicle was not moving, all other times the vehicle was moving. Ford has tried to to repair the vehicle with no success. This vehicle has been out of service over 70 days since new. The entire wiring harness has been replaced, Ford put in the identical harness with no new improvements. The problem still exists. Ford also claims they don't have any problems with unintended tailgate openings.this a serious safety hazard. The vehicle was on a major highway when this event occured.
- Monroe, NC, USA
Truck tailgate opens randomly. This was a problem on over 20 occasions before the Ford superduty tailgate recall was implemented. However, since the recall fix was implemented on my truck in March 2020, the tailgate has opened on it's own at least 6 more times! usually I discover the tailgate has opened upon reaching a destination, but of the several times it has opened and I've heard the thunk, it seems to occur when the truck is at rest and I have just shifted the transmission from park to drive, drive to reverse, reverse to drive, etc. Most recently on 10/26/2020.
- Downingtown, PA, USA
Employee was utilizing side step to obtain an item from the toolbox when the plastic portion of the step broke away, causing the employee to lose balance and fall to the ground. The vehicle was stationary.
- French Lick, IN, USA
This is a new 2019 Ford 250 Super Duty truck. In February 2019 traveling at about 75 mph( on a major highway) & I hit a groove and my front end went in to a horrible heavy head shake.it was not the first time but this was the worst by far. In dallas traffic surrounded on all sides. The only way to stop this head shake is by hitting the brakes hard. To do that on a major highway with traffic on all sides is horrifying. Took it to North central Ford and there is a damper recall (among others). They replaced the damper. These dampers are not much bigger than a golf club. Are not made or rated to support a truck with over a 10,000 lb weight limit. Now here we are in July and its back in the shop. Since March there has been 2/3 more upgrades to this damper. Because of the strong head shake? it ruined other things connected to damper (drag link/bushing). Even with this new upgraded damper they expect it'll be back in. They offer a after market " dual-damper" (700$) that should correct the problem. This is a new truck and it should come with Super Duty parts!!! someone is going to hurt themselves and or others because of negligence. Truck should be out of shop tomorrow, I called corporate to try and get the dual damper approved and I am on hold. So as it stands this will be the 3rd damper that has been replaced since getting it in October 2019.
- Dallas, TX, USA
Tailgate opened on its own causing damage to tailgate while backing trailer. This happened during cold weather down to 5 degrees on hunting trip and happened several times. Has not happened since in warmer weather. Wondering if it could be frozen latch ?
- Yuba City, CA, USA
While driving through the rocky mountains on I-70 at 60 mph, a 1000 pound boulder fell off the mountain and hit my truck at high speed on the driver's front wheel. The air bags did not deploy.
- Denver, CO, USA
Tailgate latch gets stuck and also drops while driving and turning. The tailgate dropped involuntarily when I was hauling my horse trailer and damaged both my truck tailgate and my trailer jack. I had to close the tailgate again to get my horses off the road and now the tailgate is stuck and I cannot unhitch my trailer.
- Round Rock, TX, USA
- Church Hill, TN, USA