there has been intense rust and corrosion in the roof seams and welds. This has led to water leaks and damage to the interior of the vehicle. The integrity of the roof has been compromised, and I am concerned about the possibility of roof crush should there be an accident. Not to mention the mold, rot and damage to the interior and electrical systems I have already suffered due to the defect. On February 3, 2023, I contacted the Ford Motors helpline and spoke to [XXX] (direct phone # [XXX] ext [XXX]) to discuss the issue.[XXX] created a request for a buyback and assigned a case number of [XXX]. She also requested that I send photos to [XXX] and visit the local Ford dealership so they could assess the vehicle and share the information with her. I was able to make an apt for Feb 6,2023 @ 10:50 with [XXX] @ Envision ford of Oxnard. When I arrived for the assessment, [XXX] did one walk around the vehicle (he did not inspect the roof at all) and then said he couldn-??t help me as he this was a Ford issue, and they were a franchise. I contacted [XXX] with follow up from that meeting, as well as photos of the vehicle. About two weeks after this apt. [XXX] said the case was closed. I am extremely disappointed with how this case was handled, especially considering the significant investment I made in purchasing and maintaining it my vehicle. When I made the original investment I was told that the engine would last up to a million miles-??but never imagined the body would be worthless at the 300,00 mark. There is so much damage to the roof that I currently keep my vehicle parked instead of using it. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Carpinteria, CA, USA

The paint on the hood began to slowly peel away an is now is very awful I was just told that Ford recalled many on the bad paint I was never aware of that till last week I was advised to write an find about this matter and that Ford would stand behind that.

- Williston, ND, USA

The contact owns a 2002 Ford F-350. The contact stated that the frame of the vehicle was heavily corroded. Also, the fuel straps failed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 40,000. Updated 04/05/17

- Palmetto, FL, USA

While backing into my truck started making a load noise, it was obvious it was in the front end. Trying to turn the steering wheel, it was stuck. Stopped the truck, looked under the front of truck at steering, I noticed that there was a hole in the frame, it was then that I saw the steering link, against the right cv axle. The idler arm had some how ripped off the frame, leaving na hole where the idler arm was, the frame of the truck had weakened, causing the metal to weaken and separate, thank again Ford.

- Windsor, CT, USA