10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 68,143 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The moon roof track on my Ford F-350 (2008) failed after about 5 years. I had it replaced at jim click Ford in tucson at the beginning of 2013 at a cost of $2400. At the beginning of 2015 it failed again. Neither the dealer nor Ford have an answer for the failure(s) and both said I need to do the repair again at my expense. I feel that the moon roof apparatus should be sturdy enough to last the lifespan of the vehicle. My contention is that this issue is a defect and could be a safety issue is the moon roof is blown off or cannot be sealed. From the beginning with this truck when I would drive it forward in high winds the moon roof would lift and chatter. The frame is plastic and not very sturdy. I'm sure Ford uses this same plastic frame on many of their vehicles and I think that researching repair records of those vehicles using this frame might be of use in seeing if failures are frequent and a possible safety issue.
- Cathedral City, CA, USA
While driving my 2008 F-350 superduty diesel powered truck at 45 mph for approx 2 miles, received message " "stop safely now" and complete power down of engine. The truck decelerated so fast that had we not been passing a pull off lane we would have been stuck in the middle of the driving lane. The whole incident happened in less than 10 seconds. After getting over to side of road, engine would not crank over and was not allowed to restart until after the engine either cooled down or timed out (didn't try for about an hour later). By time tow truck arrived, we had gotten the engine to start but did not feel it safe to try and move the vehicle as we had no idea how far it would go or if it would happen again. Truck was in shop serviced for 60,000 and had latest Ford recall for reprogramming completed less than 30 miles prior to incident. We were told there was a tech bulletin out on this problem but it was not covered under the engine warranty so we had to pay out of pocket. The fix is only half the issue; 10-15 second is not enough warning to safely pull off the road. If we had been pulling our travel trailer, we would not even been able to get as far as we did. This is the second time a tech bulletin issue has happened to us (prior issue was with a pressure valve on the radiator that caused the radiator to split) Ford should inform us of potential problems so we can be aware of possible issues before they happen, not driving down the road.
- Littleton, NC, USA
- Waynesboro, VA, USA