10.0
really awful- Crashes / Fires:
- 0 / 3
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 52,289 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owned a 2013 Ford F-350. While driving at 40 mph, the contact detected an abnormal odor of fuel. The contact grew uncomfortable due to the odor, which would not relent. Also, when the contact turned onto his street, a loud explosion occurred underneath the vehicle and black smoke appeared. The contact parked the vehicle, jumped out and the vehicle then was engulfed in the fire. A police report was filed. The fire department was extinguished the fire. Their were no injuries, no other people were involved. No medical attention was needed. The vehicle was deemed totaled by the contacts insurance. The contact called sarchione Ford (1668 oh-44, randolph, oh 44265 (330) 578-2090) where the dealer did nothing to assist the contact. The manufacturer was notified of the failure and provided no assistance. The failure mileage was 42,000.
- Meridien, CT, USA
The contact owns a 2013 Ford F-350. While driving 55 mph, the front end of the vehicle shook violently. The steering wheel shook so badly to the point that it could not be held. The contact slowed the vehicle down and drove to newins bay shore Ford (219 w main St, bay shore, NY 11706). The vehicle was not diagnosed or repaired. The manufacturer was contacted. The approximate failure mileage was 74,000.
- Bay Shore, NY, USA
The contact owns a 2013 Ford F-350. The contact stated that the check engine indicator illuminated. The vehicle was taken to cornerstone Ford Chrysler Dodge Jeep Ram (17219 us-10, elk, mn 55330) where it was diagnosed that the def system needed to be replaced or the vehicle would eventually go into limp mode. The dealer replaced the def system, but the failure recurred eighteen months later. The manufacturer was contacted and stated that the vehicle was not included in any recalls. The dealer was also contacted again. The vehicle was taken to an independent mechanic and the def system was replaced again. The vehicle was repaired. The failure mileage was 93,000.
- Big Lake, MN, USA
While towing our fifth-wheel trailer with our Ford F350 drw truck, the diesel particulate filter (dpf) caught fire. While towing our fifth-wheel, we turned from the highway onto a city street in mesa, AZ. We heard a loud "pop" and thought we blew a tire. After pulling over and checking that all tires were fine, we continued on. We noticed reduced power to the truck and the turbo boost was zero. We pulled over again to look for signs of a problem. We looked under the hood and did not see any obvious hoses blown or issues. The truck was still running, so we continued on slowly as we were almost home. Near ellsworth/thomas road in mesa, I got a notice, "reduced engine power, " as my 14yo son yelled, "there's smoke coming out of the truck." We pulled over again and my wife and son saw flames shooting out of the tailpipe and the exhaust system was glowing red hot. The dpf was blowing flams out towards the ground. We emptied a fire extinguisher with no effect. Our trailer has a water hose so we sprayed water on it for about 10 min to cool it down and stop it from reigniting. We did not call police as my wife and I share nearly 40 years of law enforcement experience. We extinguished the fire and called for a tow. After $10,000 in repairs, we have received no response from Ford. We have not filed an insurance claim yet and are working to contact Ford again. Ford knows there is a problem with the def/dpf systems. Drivers have no instrumentation to see the temp readings on the four temp gauges along the exhaust system. How are there no error codes or notices when a vehicle is on fire"?" my and my wife's experience handling emergencies prevented a total loss of our vehicle and potential death of our family. Pics attached. Pics of red hot exhaust are not our vehicle, but a vehicle that had the same issue. This is what ours looked like.
- Queen Creek, AZ, USA
When shifting from drive to reverse when parking a trailer or positing the truck in a parking space the engine will go full throttle and will spin the rear wheels even with your foot on the brake with no warning. The only way to stop the engine is to turn the key off putting in park or neutral does nothing. Have called several Ford dealers and was told that if no code was set they could not help. Have had the vehicle a little over a year and this has happened 10 times to me. If someone else was driving the truck they would most likely run into someone or something. Even holding the brake the truck still will move or spin the rear wheels depending on the road service when this diesel goes full throttle. Not safe at all. Need some help getting this fixed. Has done it when shifting from drive to reverse and or just going from park into drive. No real pattern will do it in hot weather and cold weather temp does not make a difference. I have learned to just reach down and turn the key off when this happens with my foot on the brake and in gear. Will start back up and be at normal engine speed. I have tried to make it do this by shifting from drive to reverse but have not been able to make the issue accrue it just happens.
- Danville, VA, USA
The contact owns a 2013 Ford F-350. Upon starting the vehicle, the service advance trac and hill descent fault warning indicators illuminated. The vehicle was taken to mall of Georgia Ford (4525 nelson brogdon blvd ne, buford, ga 30518, (678) 515-9339) where it was diagnosed that the restraint control module needed replacement. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was 95,650.
- Cumming, GA, USA
When I give is gas it dies out and also when driving down the highway it just cuts out like its not getting fuel or something but then I hit the pedal and it goes also notice bucking when slowing down for light or traffic
- Bridgewater, MA, USA
While driving at 55mph, received a "low fuel pressure" warning. Seconds later, a fire broke out in the engine compartment which could not be controlled. Result was a total loss of the truck and the fifth wheel trailer that was being towed. A fuel filter had been changed two weeks prior to the fire and suspicion is that the fuel line was not properly reattached. The origin of the fire was in the area of the upper fuel filter which helps confirm this suspicion. Proper removal and reinstallation of the fuel lines in this vehicle are key safety items. Ford should reconsider the method by which fuel filters are changed in order to eliminate the need to remove and reinstall fuel lines.
- Tucson, AZ, USA
Truck was idling then stopped and engine shut down. Truck was towed to dealer. Diagnosis was failed high pressure fuel pump due to metal shavings. No known issues with poor fuel. Fuel filters changed regularly. No "water in fuel" warning lights. No issues with vehicle health report done 1 day earlier. 65,000 miles. Ford company will not warranty repair due to alleged claim of contaminated fuel. No signs of rust, or any type of contaminate in or on components.
- Phoenix, AZ, USA
I have a 2013 6.7 diesel. It goes through the exhaust filter cleaning about every 200 miles. After this process starts the engine runs extremely rough, like it's ready to drop out. There is also a very loud knocking noise and violent shaking while I drive. Yes, it's more than just the typical diesel clatter.
- Albuquerque, NM, USA
The contact owns a 2013 Ford F-350. While driving at an unknown speed, the check engine warning light illuminated continuously. The vehicle was taken to a dealer where it was diagnosed that the egr cooler and fuel pump assembly needed to be repaired. The vehicle was not repaired. The vehicle was taken to the dealer nine times. The manufacturer was notified of the failure. The failure mileage was unknown.
- Boston, MA, USA
The egt sensor failed, therefore the engine's computer shut down the motor while I was driving 70 mph on the interstate. The shut down starts by no longer allowing acceleration or to remain at a constant speed, but rather forcing the vehicle to slow down and not allowing the driver to keep engine control. I was in a rural stretch of highway and was able to get to the shoulder of the road without too much trouble, however I would be very concerned if this engine shut down happened while driving on a highway with a lot of traffic. I see that ambulance equipped Ford diesel vehicles have been recalled, but not others. If the motor shuts itself down while driving on a busy highway, this is a big safety concern for myself and other employees.
- Frisco, CO, USA
I was driving in my neighborhood at about 25 mph and the engine quit, and would not restart!! also the ignition switch would allow the starter to stay engaged!! had to turn the key off for the starter to stop!! the truck had to be towed to the dealer and it has beet there for over a week and they called yesterday and told me there were metal shavings in the fuel pump and I do not know if the metal shavings got into the oil system to ruin the engine!!
- San Antonio, TX, USA
- Lecanto, FL, USA