The contact owns a 2019 Ford F-350. The contact stated while routine maintenance was being completed on the vehicle by a certified mechanic, the contact was informed that there were metal shavings inside the fuel pump. The mechanic informed the contact that the fuel pump needed to be replaced. The vehicle had not been repaired. The contact searched online and became aware of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel) and related the failure to the recall. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 65,788.

- Green Cove Springs, FL, USA

The contact owns a 2019 Ford F-350. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the fuel diesel particulate sensor needed a manual regeneration. The vehicle was repaired under Ford TSB Numbers: 19-2343 and 21-2052; however, the failure recurred after driving for 2,000 miles. The vehicle was taken back to the dealer, where it was diagnosed that the fuel diesel particulate sensor needed a manual regeneration, and the DEF pump and injector had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 77,000.

- Lawton, OK, USA