The contact owns a 2020 Ford F-350. The contact received notification of NHTSA Campaign Number: 21V536000 (Power Train). The contact took the vehicle to local dealer but was not able to complete the recall due to not having and employee to weld the axle. The contact was not content with welding the axle. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Arlington, TX, USA

The contact owns a 2020 Ford F-350. The contact stated that the vehicle was hard to shift. The vehicle lunged forward about a foot. While driving, the vehicle skipped 4th, 5th, and 7th gear. The vehicle shutdown and went into limp mode. The power train message was displayed. The vehicle was taken to the local dealer and diagnosed with the PCM needing to be reprogrammed. The vehicle was repaired however, the failure recurred. The vehicle was taken to another local dealer - Cole Ford LLC (410 E Chicago St, Coldwater, MI 49036, (517) 278-5661) and diagnosed that the vehicle was working as designed. The manufacturer was notified however, no further assistance was provided. The approximate failure mileage was 5,000.

- Battle Creek, MI, USA

The contact owns a 2020 Ford F-350. The contact stated while driving at various speeds, the transmission experienced rough shifting and the maintenance warning light was displayed. The transmission later became stuck in 7th and 3rd gears and the vehicle went into limp mode reducing the speed to 35 mph. The vehicle was driven to the local dealer, but the cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 152,000.

- Dallas, TX, USA

I purchased this truck on 09/23/20. At delivery the steering wheel was not aligned correctly and had to be adjusted. Truck has had a constant vibration that is felt thru the steering and body. The vibration increases with speed. At 1031 miles a repair attempt was made that was unsuccessful, at 3225 miles again a failed attempt was made at correcting, at 3735 another filed attempt. At 8156 another failed attempt. And again at 8934 another more extensive repair attempt was made with no positive results. I will upload all repair work orders. There is a serious problem in the drivetrain of the vehicle that Ford as of yet has been unable to correct. The vibration is constant and at highway speed has made people car sick. I am fearful that there is a failing component in the truck that when it finally breaks will cause a serious accident. They have used a vcmm vibration analizer that listed a host of potential problems and in their words the results were misleading. This is a heavy duty truck that I fear towing my trailers with because they can't tell me why it has the vibration. I almost believe that they know the problem and won't disclose it to me. The most concerning statement made in the repair attempt is that they compared my truck to an instock unit and it drive comparable.

- Gainesville, FL, USA

On 3 occasions since I bought the pu new on July 24th, 2020 I experienced what the Ford dealer now calls death wobble. The first time happened on Sept 2nd while driving down hill pulling my trailer at about 50mph. When I stepped on the brake the steering wheel and brake pedal started to shake violently. I had little control until my speed dropped. I took the pu to the dealer Sept 16th. They said they could find no problem and stated if their agent could not experience the problem while driving the pu they could not fix it. On the second time I was driving the pu empty at highway speed and again while braking the steering and brakes shook violently. Up to this point I was thinking the brakes were the problem. I started tracking the brake temperature which showed a large variety of temps for similar driving conditions. I provided the numbers to the dealer. I was told a few days later on Oct 29th that the temps were normal and my driving style needed to be adjusted for a vehicle of this type. On the third time Nov 15th I was again pulling the trailer but this time at 40mph in wet and snowy conditions when I stepped on the brake I experienced the shaking to the point of losing control. When I took the pu to the dealer with just 8000 miles on the truck they again said they could do nothing without their agent seeing the problem themselves. But this time on the paperwork they described the problem as 'death wobble'. I checked the NHTSA site finding several complaints similar to mine. The internet is also loaded with complaints and possible fixes since Ford won't or can't fix the problem. Ford clearly knows this problem exists because they have put a name to the problem but they are doing nothing on my pu (and many others) to fix the problem.

- Roseburg, OR, USA

The contact owns a 2020 Ford F-350. The contact stated that the transmission and torque converter were replaced five times within the last 9,000 miles. The vehicle was taken to caruso Ford Lincoln (3500 cherry ave, long beach, ca 90807; (562) 426-3301) where all the repairs were made however, the failure persisted. The manufacturer was made aware of the failure and a case was filed. The approximate failure mileage was 37,000.

- San Pedro, CA, USA

The same problem as the recall is 20S33. Torgue converter damper fracture. The truck was sold with technical problems of the backup camera, that totally doesn’T work till now. The biggest problems starts on 07 th of October 2020, when I noticed a huge noise in the car according to the transmission system. On the 08 th of October 2020, I have been to dealership located at 8445 45 th St lyons, il, 60534, and I left the car at their service center to diagnose the technical problem and for sure to solve it. During one week they can’T diagnose the problem. After that, they called me, and said that the problem was diagnosed but unfortunately they didn’T have the necessary spare parts, because the Ford Motor Company doesn’T produce more this kind of spare parts. But how it’'s possible to sell the cars without necessaries spare parts, what have to do the consumer if the car is a new one and it brakes? they didn’T repair the truck in 30 days; I called the Ford customer service, but the ms at the phone told me that they can’T solve such kind of problems, and I have to find another dealership who can repairs the truck. According to the law they have to repair the car in 30 days, and they didn’T, the car it’'s worse then it was before. And now I don’T know what to do, why the car new warranty doesn’T work, the additional premium care warranty doesn’T work. And I have to say that the truck is a new one, with 58 000 miles. I paid a lot of money for this car, and now I’M in the situation that I have to pay the credit rate and I have no possibility to do it, because the truck is broken and I can’T work. Now I drove the truck to another service (not Ford) where I was told the cost of the repair would cost $70. They said that I cannot drive the truck now because it is dangerous.

- Woodridge, IL, USA

While negotiating steep grades (over 8 degrees) at moderate speeds (~30mph) with the engine brake in automatic a 3rd gear to 2nd gear or 2nd gear to first gear change is proceeded by a significant acceleration by as much as 5mph or more this can be simulated on less steep inclines by engaging the engine brake and manually shifting from 3rd to 2nd.. there will be an increase in speed that can be quite significant there is a minor reduction in braking when the truck performs a 4th to 3rd downshift but it doesn't cause acceleration to the degree that the 3rd and 2nd shifts do. The circumstances under which an engine brake would be used are exactly those circumstances where an unintended acceleration of any kind is most dangerous, such as mountain roads and switchbacks while towing heavy loads the dealer is aware of how to reproduce this event and has seen it first hand while on a test drive.

- Cool, CA, USA

Shifting from 2 to 3rd gear while lightly accelerating, it bangs so hard I think transmission fell out. If it under aggressive acceleration, it's smooth

- Mandeville, LA, USA