The transmission slips and hard shifts. I honestly believe the dealership knew and sold it to us knowing since we found out afterwards it's a known issue and in the bulletin about the truck.

- Sumter, SC, USA

The transmission slips and hard shifts. I honestly believe the dealership knew and sold it to us knowing since we found out afterwards it's a known issue and in the bulletin about the truck.

- Sumter, SC, USA

The contact owns a 2020 Ford F-350. The contact stated while driving at an undisclosed speed, the vehicle shifted abnormally hard from first gear to second gear and from second gear to third gear. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The contact was informed that the dealer had found metal shavings in the transmission oil. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21B03. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown.

- Channahon, IL, USA

The contact owns a 2020 Ford F-350. The contact stated while placing the vehicle in park (P), he observed that the vehicle was rolling back. Additionally, the vehicle was shifting to a lower gear unintentionally. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 22V256000 (Power Train) The manufacturer was informed of the failure but had advised the contact that his VIN was not part of the vehicle VIN selection. The failure mileage was approximately 69,500.

- Sandy, OR, USA

My 2020 Ford F-350 has had an occasional problem with the transmission since shortly after I purchased it. It started with sticking in gear occasionally to the point where the engine RPM's would stay very high but not shift even when pushing the accelerator even more. It just would not come out of it. The dealer didn't find any issue and the issue subsided a bit, but in the last 6-8 months, it has noticeably shifted hard into drive, but not when shifting into reverse. Putting it in drive even with the brake depressed hard to the floor, it jolts forward and shakes the entire truck. When downshifting, it sometimes does it so hard that it feels like a vehicle hit the rear of the truck. There is nothing smooth about this truck with the behavior this transmission is showing. I changed the fluid and filter 6 weeks ago and it's the same. It also occasionally revs up when accelerating as you turn a corner and it "catches." I am mostly a daily driver that occasionally tows a boat or snowmobile trailer. Non-commercial user.

- New Boston, NH, USA

The contact owns a 2020 Ford F-350. The contact received notification of NHTSA Campaign Number: 21V536000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer and a secondary dealer, Galpin Ford (15505 Roscoe Blvd, North Hills, CA 91343); were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Minneapolis, MN, USA

I have been experiencing issues with my transmission. I took the truck to the Ford dealership in poteau, Oklahoma. I was informed the vehicle was having the same issues as the transmissions that were on a recall list, yet my VIN number was not one on the list. I did receive a recall notice from Ford in 2022 timeframe, but was not having issues at the time I receive the notice. On August 15, 2024, I contacted Ford headquarters and was told... "your vehicle does indeed fit the criteria of the affected vehicles, but your VIN number is not on the list of the affected vehicles. We cannot tell you why your vehicle is not on that list, but I would suggested that you contact (NHTSA) and ask for your VIN be added to the list. I recommend you do that as soon as we hang up." The moment I ended the call with Ford headquarters, I contact a representative with (NHTSA) as recommended. The representative stated the first step, to file a claim. So thats where im at now. I would like to ask that my VIN number be added to the list of recalls on the document attached, seeing my truck fits all aspects of the current recall. Thank you and have a blessed day! my vehicle: F350- Super Duty model year: 2020 manufacturing plant : Kentucky build date: May 2020 engine type: 6.7L diesel engine transmission type: 10R140 transmission VIN: [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- La Vernia, TX, USA

The contact owned a 2020 Ford F-350. The contact stated that while driving at 45 MPH, towing a boat he heard a loud popping noise. The contact stated that the rear wheels were locked in place, and skid. The vehicle whiplashed and the right side of the vehicle collided with the guard rail and came to a stop and inspected. The contact observed condensation under the middle and rear of the vehicle and the drive shaft lying on the ground. A police report was filed and no injuries were reported. No medical attention was needed. The vehicle was towed to a lot where it was deemed totaled. The manufacturer was notified of the failure. The failure mileage was approximately 45,000.

- Alpine, UT, USA

The contact owns a 2020 Ford F-350. The contact stated that while driving at various speed, the transmission was slipping while downshifting and upshifting. The contact also stated that there was a hard shift, and the vehicle would lose motive power and lunge forward. The wrench warning light was illuminated. The contact stated that a dealer representative went to the residence to perform a software update however, the failure persisted, and the vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 113,000.

- Eagan, MN, USA

The contact owns a 2020 Ford F-350. The contact stated while driving at an undisclosed speed, the transmission failed to operate as needed. The contact stated that when the brake pedal was depressed, the transmission shifted excessively hard. The vehicle had previously been taken to the dealer however, the failure could not be duplicated. Additionally, the contact stated that the check engine warning light illuminated prior to the vehicle becoming undriveable. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 60,000.

- Yukon, OK, USA

The contact owns a 2020 Ford F-350. The contact stated while driving 55 MPH, the vehicle unintendedly downshifted and the vehicle lost motive power. After the failure, the vehicle went into LIMP Mode and stalled. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program 21B03. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 75,000.

- Waelder, TX, USA

The transmission 10R140 skip, jumps and hesitation when driving in any gear. The transmission jumps forward when backing up with out of control Function and driver un able to control vehicle. There was a safety recall on this transmission on the 10R140 with the 6.7 diesel truck. My truck is a 6.2 liter gas engine with the same Transmission 10R140 built in the same plant and same time frame as the safety recall 22S22 as stated in this letter attached. My transmission has failed and is a safety problem as addressed in this letter

- Destin, FL, USA

*Component or system: the transmission (10R140) on my F350 Truck has failed. The transmission has been inspected by a Ford service tech shop at dealership. * The truck would jump gear and jump or jolt when backing up., slight pause in power when driving truck at any speed. * The truck is at a Ford Dealership at this time. The service tech said this transmission needs to be replaced, it is unsafe to drive. The truck was bought brand new and only has 73,000 miles truck has been inspected by a Ford service tech for the transmission problem was happening on & off at times, but recently a warning lite came on 10/29/2023 which would come on & off at times I see that there was a safety recall 22S22 on this transmission 10R140 for super duty trucks built in 2020. The letter from Ford written by David J Johnson director of service engineering operation, dated September 23, 2022. This letter stated trucks built in the Kentucky Truck assembly plant between October 1, 2019 through September 21, 2020 the 10R140 transmission the pinion thrust washers can disintegrate with a defected part. Per the Vin number my truck was built at the above Kentucky plant on February 20, 2020 with this 10R140 Transmission. My Truck is built with a 6.2 L gas engine with the 10R140 transmission F350 Super Duty. The service tech said this is the same Transmission put in the diesel engine trucks. So if there is a safety recall 22S22 on the 10R140 transmission defect why was my truck not listed on this safety recall notice. My truck has the 10R140 transmission and has the same problems as mentioned in the above letter. Please let me know how to address the above issue. I can be reached at [XXX] or [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Destin, FL, USA

The contact owns a 2020 Ford F-350. The contact stated while driving 60-65 MPH, the transmission was slipping and unintendedly downshifting. The contact stated that upon driving from a complete stop, the vehicle stalled with the transmission stuck in 10th gear, nearly causing a crash. The contact stated that the vehicle responded as needed upon depressing the accelerator pedal a second time. The contact stated that the failure recurred while driving. The power train malfunction warning light was illuminated. The vehicle was taken to the dealer, who informed the contact that the earliest appointment for a diagnostic test would be approximately 6 weeks. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 25,500.

- Las Vegas, NV, USA

The contact owns a 2020 Ford F-350. The contact stated that while driving at approximately 65 MH, the transmission was slipping while downshifting and upshifting. The contact also stated that after starting the vehicle, the transmission seized after shifting into 4th gear, with the powertrain malfunction warning light illuminated. The contact stated that the vehicle was inoperable. The vehicle had not yet been taken to an independent mechanic or a local dealer. The contact became aware of Customer Satisfaction Program: 21B03 (Transmission - Number One Planetary and Ring Gear Assembly); however, the VIN was not included. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 109,000.

- Springtown, TX, USA

The contact owns a 2020 Ford F-350. The contact stated that when the transmission lever was shifted into reverse, the vehicle inadvertently shifted into drive. The brake pedal was immediately depressed, and the vehicle stopped. Additionally, the transmission warning light was illuminated prior to the failure. The contact stated that the internal code was reset a several times. The vehicle was taken to an independent mechanic and the contact stated that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 87,000.

- Fredericksburg, IA, USA

My transmission is experiencing a grinding and groaning noise and has occasional harsh shifting. I took it to the dealer and they are saying it-??s not part of the recall.

- Wall, NJ, USA

The contact owns a 2020 Ford F-350. The contact stated that while driving at various speeds, the transmission was shifting hard between gears. No warning lights were illuminated. The vehicle was previously serviced at a local dealer under Ford Customer Satisfaction Program: 21B03 to replace the No. 1 planetary and ring gear assembly. The vehicle was repaired; however, the contact stated that the failure persisted, and that the vehicle was jerking while shifting between gears. The contact had received notification of NHTSA Campaign Number: 22V256000 (Power Train) and 22V644000 (Back Over Prevention); however, the parts to do the recall repair were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was contacted and was unable to confirm when parts would be available. The contact was advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 9,000.

- Trenton, MI, USA

The contact owns a 2020 Ford F-350. The contact stated that after starting the vehicle, there was a loss of power steering, and the vehicle lost motive power. The vehicle failed to restart. No warning lights were illuminated. The contact used an OBD scanner to retrieve failure codes for the powertrain control module (PCM) and the engine control module (ECM module). The vehicle was towed to an independent mechanic, where it was diagnosed that the fuse box and wiring harness needed to be replaced. The vehicle remained with the independent mechanic awaiting the repair. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 164,000.

- Abilene, TX, USA

The contact owns a 2020 Ford F-350. The contact stated that while the transmission was shifted into park(P), the vehicle rolled back and crashed into another vehicle. There were no injuries. A police report was not filed. The vehicle was taken to the dealer; however, the mechanic was unable to duplicate the failure. The contact received notification of NHTSA Campaign Number: 22V256000 (Power Train) however, the part to do the recall repair was not yet available. The manufacturer was made aware of the failure. The approximate failure mileage was 5,000. VIN tool confirms parts not available.

- Pine Plains, NY, USA