The contact owns a 2020 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle failed to start intermittently and required several attempts before the vehicle started. The contact stated that while driving approximately 45 MPH, the vehicle lost power and coasted to the side of the road. The vehicle was restarted after several attempts. The vehicle was taken to the dealer and was diagnosed with fuel pump failure. The contact was informed that the fuel pump needed to be replaced; however, the repair was not covered under the recall. The contact was unable to confirm what repair was completed. The failure recurred the following. The contact stated that the failure had occurred approximately 10 times. The vehicle had not been repaired. The dealer was contacted. The manufacturer was made aware of the failure and referred the contact to the dealer. The failure mileage was unknown. VIN tool confirms parts not available.

- Breese, IL, USA

The contact owns a 2020 Ford F-350. The contact stated that Ford Pass failed to connect and communicate with the system. The telematics control unit (TCU) B157D 89 was inoperable. The information screen was blank. The contact stated that the failure was related to SSM 49292 and Customer Satisfaction Program 24B47. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 170,000.

- Amherst, OH, USA

While traveling vehicle in motion electric tailgate spontaneously released damaging the tailgate and tow vehicle on 8/8/2020, 8/20/2020 and 9/3/2020. Tailgate released on several occasions while towing on city streets and highway.

- Senoia, GA, USA

NHTSA id number 10172952. This notification is not being applied to all Ford Super Duty trucks that have the ultimate trailer tow camera system w/pro trailer backup assist. When reviewing any recalls on my truck, this yaw system sensor required to make the pro trailer assist work that is essential for towing 5th wheel and gooseneck trailers was not included with the truck. Ford has not been supplying this item. The owners manual specifically requires this item for operation. I know this memo is out there but is not being applied to the proper vehicles. My dealer is working on this, but was only aware of the problem after the memo was found and I distributed it. The failure is, Ford needs to list this missing item under all vehicles that have this option. Ford does not have this item available and could not be found in their parts data base. Ford in essence created fraud by selling this option without parts required to make it work. I could not attache pictures, files are to large.

- Glendale, CA, USA