The contact owns a 2020 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle failed to start intermittently and required several attempts before the vehicle started. The contact stated that while driving approximately 45 MPH, the vehicle lost power and coasted to the side of the road. The vehicle was restarted after several attempts. The vehicle was taken to the dealer and was diagnosed with fuel pump failure. The contact was informed that the fuel pump needed to be replaced; however, the repair was not covered under the recall. The contact was unable to confirm what repair was completed. The failure recurred the following. The contact stated that the failure had occurred approximately 10 times. The vehicle had not been repaired. The dealer was contacted. The manufacturer was made aware of the failure and referred the contact to the dealer. The failure mileage was unknown. VIN tool confirms parts not available.

- Breese, IL, USA

The contact owns a 2020 Ford F-350. The contact stated that while driving 60-63 MPH, the vehicle began to shudder and lost motive power and stopped. The contact stated that several unknown warning lights were illuminated after the failure. The contact had to abandon the vehicle on the highway due to safety concerns. The vehicle was towed to his place of employment. The vehicle was then towed to the local dealer, where it was diagnosed and determined that the fuel pump had exploded through the fuel system line. The fuel line and engine were contaminated. The vehicle was not repaired. The manufacturer was not contacted. Additionally, after the failure, the contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 192,202. VIN tool confirms parts not available.

- Hungtington Beach, CA, USA

The contact owns a 2020 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The contact stated that occasionally the vehicle failed to start as intended while using the push-to-start feature. No warning light was illuminated. The vehicle was towed to a local dealer where it was diagnosed with a fuel pressure pump failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000. VIN tool confirms parts not available.

- Waconia, MN, USA

The contact owns a 2020 Ford F-350. The contact stated while driving 70 MPH, the check engine warning light illuminated. The vehicle experienced reduced power and went into LIMP Mode. The contact was able to continue driving. The vehicle was taken to the dealer the following day. The dealer diagnosed the vehicle and determined that the Diesel Exhaust Fluid (DEF) tube assembly needed to be replaced. The dealer informed the contact that it was a common failure. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 55,000.

- Ogden, UT, USA

The contact stated owns a 2020 Ford F-350. The contact stated that the vehicle had been repaired under Manufacturer Campaign Number: 22E04 Reprogram PCM/TCM (Power Train) however, after the repair the fuel economy had become significantly lessened. Prior to the repair the fuel economy was 22 MPG however, after the recall repair the fuel economy was 13.5 MPG. The contact stated that while hauling a trailer, the fuel economy fell from 13.4 MPG to 6.5 MPG. While driving with the cruise control activated, the fuel economy fell from 25 MPG to 15 MPG. The vehicle was taken to the dealer where it was confirmed that the recall remedy could not be reversed. The vehicle was not diagnosed. The vehicle or repaired. The manufacturer was made aware of the failure. The contact was referred to the NHTSA Hotline to file a complaint. The approximate failure mileage was 59,000.

- Merrill, MI, USA